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June 2023 by Christine K.
I bought a bathing suit for my granddaughter who lives out of town in February for $49.00.Today tried to exchange for size, as they still had the same suit , on sale for $24.00.I didn't want a price adjustment, just a bigger size.They said it's beyond return date( it was, but they still had the bathing suit, now at half price). Salesladies hands were tied, but it's policy. I will not shop there again
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December 2022 by Joseph BALBI
Great selection, plenty of sizes and staff willing to help in any way hey can
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September 2022 by Michelle Haines
Wonderful customer service, beautiful selections for Little Girls and Boys. The quality of the material is A+ as well as the cost! I always find the best outfits for my grandchildren. Have fun shopping, you will leave with a smile in your ?
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September 2022 by Aliyah Carter
Always has the cutest clothes. Now that I'm expecting, I'm expecting to frequent this place
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July 2022 by Gigi Zhou
Was there this morning for a return. The staff was very friendly and efficient.
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April 2022 by Y L.
I had forgotten to bring my coupon and the sales manager told me that I could bring it back in person within 3 weeks, and they could do a price adjustment. I couldn't do that so I left it alone. I happen to be at another store who told me that it would have been very easy for them to do this over the phone the same day. I called this store back and they denied everything and refused to help. I will not come back to this store because they give out false information and are not there for their customers at all.
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October 2020 by Rad K.
The rudest customer service ever. Despite the terrible reviews, doesnt seem like the management cares. The manager was even ruder than the salesperson.
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March 2020 by selena kim
Girls at the counter were PREJUDICED. They were rude and giggling behind customs back. I saw how they behave and walked out. I would never shop there. I would give minus star if I could.
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November 2019 by Dana Klepadlo
I waited in line for about 10 or 15 minutes to see if they had earmuffs. Once it was my turn, she pointed them out to me, so I walked toward them. While I went to grab them, two other people jumped me in line. She didn’t even think to ask if I wanted to buy them after waiting that long! She had some nerve expecting me to wait in line AGAIN. Never coming back to this location. It felt like I was invisible.
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August 2019 by Duyen Doan
I love to go to this store for my daughter's clothes but yesterday my husband and I felt unwelcomed and rude because the way that the salesperson treated us. The salesperson's name is Deeja.
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July 2019 by Lauren Kulp
Tammy was super helpful! She is a top notch customer service representative for the store and she knew what I needed before I even knew! I will tell all my mommy friends to come to your store and ask for Tammy. The clothes are also well made and adorable!
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May 2019 by Sue D'Alessandro
If I could give negative stars I would, but in order to comment I have to click on a star.
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April 2019 by Betsy S.
I don't think one could hire a ruder person to work in a high end boutique children's clothing store. This brand was recently purchased by Gap, so maybe there will be much needed changes coming. For years, I have purchased clothing at the store in Lancaster and returned it here with a receipt. In fact, Lancaster outlet will tell you it is the exact same stuff, except that it is all 25% off or more. This is the truth. All my items were on the shelf in the KOP store today. I paid 25% off for them. The lady in the store immediately made me feel terrible for shopping at their outlet store and then refused to take the return. The items are literally the exact same. This has never happened before. I will drive back out to Lancaster, and make the exchange and return. The people out there are so kind and nice. However, KOP really needs to rethink their customer service. It's worth 15 minutes to Lancaster to be treated like a human being for 25% off to boot.
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March 2019 by molly sharaby
worst store manager.
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March 2019 by Vesta Salehi
They are not honoring any gift cards or store credits. They just issued these to me on 2/4.
