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March 2024 by Dadan Lin
Concerning Experiences at Home Depot Kids WorkshopI recently attended the Home Depot Kids Workshop at the King of Prussia location, and I feel compelled to share my experiences which have raised concerns about inconsistent service standards.During the January 2024 workshop, I understood and respected the policy requiring children to be present to receive a workshop kit. However, I couldn't help but notice several parents, all of whom were non-Asian, receiving kits despite their children's absence. This discrepancy in policy enforcement was disheartening.The March 2024 workshop further solidified my concerns. I witnessed a parent being given two identical kits for a single child and another receiving two different kits, while my own child, who was present, was denied the opportunity to choose a preferred plant start kit due to "limited quantity". It was particularly disappointing as these parents, unlike myself, were not minorities.I am left to question whether there is a double standard in the service provided at the Home Depot Kids Workshop. My daughter and I, as part of a minority group, simply seek equal treatment and the same courteous service extended to all customers.I am not familiar with the name of the receptionist in question, an elderly lady with white hair, but I feel it is important for Home Depot to address and rectify these inconsistencies. All other staff members have been very kind, and it is my hope that this feedback will lead to a more equitable experience for all families attending the workshops.
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February 2024 by Mr Cristian Aragon
I come to this home to leave merchandise. (painting) for truckers, this home depot has a lot of space, apart from that it is located in the main avenues. The staff that recive are very friendly. In general, like any place, you can drop your deliry without problems.
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February 2024 by Dan Sherman
They wouldn't cut the 2 pvc pipes that I needed cut. Was told to buy a bunch of smaller pipes or buy a cutter and do it myself. Just going to go somewhere where I can get what I want for the price I want. Won't be back.
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February 2024 by PL- C
As usual many home improvement items, appliances, tools and gardening items. Excellent customer service and ample parking.
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February 2024 by Betty Rippel
Always have what I need! Recent visit to appliance dept was great! Sales woman was very knowledgeable about refrigerators!!
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February 2024 by Ocar King
Lovely. Has everything.
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February 2024 by Ted Kardon
In the entire Philly area this store has it all. However the people there are limited or able to help. Very limited staff.
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February 2024 by ArtistKeithLutz Painting
We suggest to pick the perfect color here. If you need help to choose then shop at home with us.We will help you choose colors, designs and decor for your home or office.Give us a call and we will be happy to finish your project to pass your expectations.We look forward to working with you and completing all the work you need done.
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February 2024 by Joe Tralies
Great place to go for home improvements
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February 2024 by Yael Salpeter
I went there for the sole purpose of copying a front door house key. Got four different copies. Different patterns cost different prices ($3.5-$5.5). It's a self-service machine, there was no line, it was very self-explanatory, and all the keys worked well at home. All in all, a success.
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February 2024 by Natasha Dejesus
Anthony W was so helpful and super polite. His customer service was great.
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December 2023 by Eden Amir
I had a fantastic experience at Home Depot! The staff was incredibly helpful and knowledgeable, making my shopping easy. The store had a vast selection, and I found everything I needed for my home improvement project. The prices were reasonable, and the checkout process was efficient. Overall, a great shopping experience – I'll definitely be back for my future home improvement needs!
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December 2023 by Tom G
Do not use Home Depot for installations. The sales staff was very professional but any customer satisfaction stopped there. It was extremely difficult to schedule a storm door installation. I had to schedule the installation for only one time (7AM) and very limited days which were convenient for the installer. Not me.The installer did a sloppy job and didn’t finish off the job properly. I also paid an additional $54 to have screws installed in the door frame (Secure Brickmold) or the one year installation warranty would be void. Those screws were never included in the installation.Home Depot also installed new windows in my entire house. It took three sets of different windows until the windows were finally delivered and installed. First they were not measured properly and then didn’t include argon gas or insulation. Two of the special order windows were not installed properly resulting in leaks and window damage. The installer was fired from Home Depot due to that install screw up. Home Depot has reneged on multiple promises to replace these improperly installed windows.Management has not returned multiple phone calls and emails to discuss the issue.Home Depot used to be all about Customer Service and Satisfaction. Unfortunately the company has given up that motto and now appears to only be interested in bean counting.
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December 2023 by Tom G.
Do not use Home Depot for installations. The sales staff was very professional but any customer satisfaction stopped there. It was extremely difficult to schedule a storm door installation. I had to schedule the installation for only one time (7AM) and very limited days which were convenient for the installer. Not me. The installer did a sloppy job and didn't finish off the job properly. I also paid an additional $54 to have screws installed in the door frame (Secure Brickmold) or the one year installation warranty would be void. Those screws were never included in the installation. Home Depot also installed new windows in my entire house. It took three sets of different windows until the windows were finally delivered and installed. First they were not measured properly and then didn't include argon gas or insulation. Two of the special order windows were not installed properly resulting in leaks and window damage. The installer was fired from Home Depot due to that install screw up. Home Depot has reneged on multiple promises to replace these improperly installed windows. Management has not returned multiple phone calls and emails to discuss the issue. Home Depot used to be all about Customer Service and Satisfaction. Unfortunately the company has given up that motto and now appears to only be interested in bean counting.
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November 2023 by Bill Leighton
Jeff at the christmas tree section was a huge help. Great friendly service and made sure the tree was secure to my roof. Highly recommend going to this Home Depot in king of Prussia and seeing Jeff. He’s in the christmas spirit in his Ralphie bunny suit so you can’t miss him.
