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May 2024 by Seth Krych
Great staff who are always helpful with medication questions.
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August 2023 by Victoria D.
Love that this location offers pickup but a few times now I've had them tell me they didn't have an item only for me to go in and find it myself. Otherwise, this is a nice location.
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July 2023 by Nicholas J U.
This has to be the worst Giant in the entire corporation. Pharmacy is especially bad. Phoned in a prescription on a Sunday evening - told me it would be ready Monday at 5 PM. No Problem - or so I thought. Got a text at 5 PM on Monday telling me the med was out of stock. No info about when to expect it in; nothing. Waited two days - still nothing. Went into the store. Was told it was still out of stock, and they didn't know when it would be in. I waited until Friday until I went in again. Still the same excuse! I asked if they could check another Giant in the area to see if they had the med in stock. They advised me that both Plymouth Meeting and Conshy had it. I told them either would work. Did they make a call for me and order it for me? Of course not. I went home, phoned the Plymouth Meeting store and was helped by a lovely young lady. Two hours later I had my medication. The difference in the staff (and the pharmacy itself) was night and day. You would think that KOP would have made the call and advised me once they knew they didn't have the med in stock and didn't know when they would. No, they kept me waiting an entire week! Had I not inquired as to what other Giant might have the med in stock, I'd still be waiting. However, the Pharmacy is only one part of this location. (By the way, I don't think this was ever a Genuardi store; while originally planned to be a Genuardi store, the sale to Giant took place while this location was still under construction. It opened as a Giant from the beginning.) In any event, unless it is an emergency situation where I need to get an item or two, I avoid this location at all costs. Plymouth Meeting is amazing, as is the Giant on Route 322 in State College. Those stores are next-level. The KOP store is bottom of the barrel.
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June 2023 by Maryann Ricci
This is were I shop. Friendly employees. Good prices.
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April 2023 by Edward D.
As a handicapped shopper I rely on the mobile carts or just order curbside pickup. I normally shop at the Malvern Giant on my way home from work. They started closing at 10pm so I figured I would try the Kop giant. Less than 2 miles from my home. What a dump this has turned into. It was nice when it was a guenardi's but no longer. 1st cart I tried was either broken or out of battery. 2nd cart I tried was same. A customer saw me struggling and went into store for help. By that time I used a 3rd cart, one of the older carts there. This one worked but pulled very hard to the right. It Needed a major alignment. When leaving the cart died so I grabbed my cane and regular shopping cart, loaded my stuff and limped to my car leaving the cart in the isles where it died. Shopping was ok but store is very dark. I found what I was shopping for and proceeded to check out. All they had open was self check out. This was a disappointment since Malvern has regular cashiers check you out right up until closing. The self checkout scanner could not read my iPhone max bar code. After many attempts just used my phone number on keypad. Because the bagging shelves are so small I had to keep resetting my scanned items off and on shelf to move on. Needed to get the self checkout staff 3 times to reset machine. Interesting the gentleman across from me had machine error and lady next to me had to get attendance twice. I must admit the self checkout young lady was very nice but I told her I would not shop this Giant again. If this is what the Kop Giant has devolved into it is No wonder Wegmans is kicking their butts. I will find another Giant either Malvern, or West Chester closer to work and avoid this Giant all together.
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April 2023 by Steve J.
This place is a disgrace. When it was Genuardis and even the first few years of giant it was clean, well maintained and had a nice staff. Now almost every cart is broken and can barely be pushed, hot bar food sits all day and is dried up and never cleaned. Store and parking lot are filthy. Management should be replaced. This place is a disgrace.
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February 2023 by Samantha R.
Now for the other part of my review. Was very disappointed with the birthday cake. The taste was delicious, but the decorating looked like a beginner did it. But my main issue was the response I got the next time I was shopping in there. I stopped by the bakery to get a baguette which there were none, it was only about 2pm and the bakery manager just happens to be out on the sales floor so I asked her if she had any, her reply was a very rude no and then started to walk away. That's when I decided to tell her about the cake. She treated me like well I can't say it here, but I felt like I was bothering her, she was very unprofessional and abrupt with me. Her response was nothing, not an I sorry. She listened then walked away. I usually get my cakes from the Trooper Giant, but it was for a party we were having at Pepper's which is right up the street. I will never ever order a cake from here again. Can I also say the bakery looked dingy I was very happy with all other departments but when will heavy whipping cream be in, seems like it's always empty.
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February 2023 by Danielle C.
Nice and friendly service . The store is kept very neat and clean. The associates are very helpful
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November 2022 by Eleni J.
I like the staff--friendly and helpful. But I'm not sure how I feel about this GIANT. The price tag seems shockingly high unless there's some promo. I do come here quite often, as it's very close to my house and I love their long hours. They used to name the Asian section Oriental, which was culturally insensitive, but fortunately they made the change recently. Yet their Asian section is very pathetic, with no authentic Asian name brands and goods. It's basically a section of cheap American ramens.
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October 2022 by Josh Thompson
Giant Direct used to be a great and dependable way to get groceries, but it's just gotten worse and worse over time. Employees are surly and rude, items get forgotten, and this cheese covered in mold is a good example of the carelessness whenever they pick items to put in bags.
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October 2022 by Winifred Wolfe
Had a similar experience to another where one of the staff muttered insults under their breath over the phone. Maybe there is an issue with burnout or something but it was entirely unprofessional. I do not go here any longer.
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October 2021 by Gerymar Peart
The cashier told me the system is damaged to pay with debit card only I can accept Cash. So, I told her ok, I'm going to my car to pick cash, when I came back to pay the item, she send me again to do the long line only for one item, then She told me if you don't want to do the line again go to another place to pay. So I'm pregnant , the reason that I was with this cashier was because no body was in the line and I didn't have to spend long time standing up.
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August 2021 by Robert Mellow
Hello, I just had one of the worst experiences at this pharmacy...Gita gave me attitude and was saying words under her breath at me...I really don't appreciate the disrespect...she shouldn't have a job at my pharmacy!
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August 2021 by gerymar paredes
The cashier told me the system is damaged to pay with debit card only I can accept Cash. So, I told her ok, I'm going to my car to pick cash, when I came back to pay the item, she send me again to do the long line only for one item, then She told me if you don't want to do the line again go to another place to pay. So I'm pregnant , the reason that I was with this cashier was because no body was in the line and I didn't have to spend long time standing up.
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June 2020 by Corey M.
First of all I'd like to start by saying this used to be a nice place to shop not anymore who in the world is responsible for these idiots these buffoons the smart mouth young people that are behind the counter tops in the deli at the register at the self-checkout these people are horrible that using profanity they're just hanging out they're wearing their clothes off their bottoms it's as if who's ever managing this place is just hiring anybody and I'm sick and tired of it I'm fed up I've been shopping at this location for some time now 4 / 15 years never in town at these problems have a Gulf War veteran sound mind and I served my country with honors I don't deserve this kind of treatment someone's Step Up take over the management that's there now and make this Supermarket a better place to shop again because these people that are running the show the people are that they are hiring are crazy I don't like to help when you ask for help I had one kid better with me and the deli some black kid he's got a real smart mouth on them in the deli this has to stop you people need to have some sort of meeting at this location and train these people how to be humanitarians I'm so pissed off at the service here I don't know what to do this is like my last time I'm complaining about this if you people don't get your act together I'll take further action cuz I had several those young people give me a hard way to go at the register and at the self-checkout I'm handicapped and sometimes I need assistance these people have a real bad attitude I'm not going to stand for it
