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September 2023 by Ken Schwenke
We are repeat customers at the KOP Fortunoff, having furnished a large back yard and pool area with some great items. For this purchase - of two metal lounge chaises and cushions - we were helped by Georgann Aton, the assistant store manager. Seldom have i seen such a professional and knowledgeable person helping us. She helped us look at all different price options, provided some insight on the teak that we had to help us out, and made the experience as pleasant as I've seen. Amazing experience - we'll tell our friends!
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September 2023 by Ayan Chatterjee
Outstanding customer service. The rep “T”, went above and beyond in preparing our order and even called over to another store to find a piece that was not currently in stock at the KOP location. Highly recommend this store to anyone.
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September 2023 by Neil Fishman
The staff gave us both the space and the information we needed to make our decision. Corey Black reached the perfect balance. This is an excellent and rare combination.
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August 2023 by Jan Stoltzfus
Great experience... my first time there and ended up buying furniture to complete my backyard patio! Georgiana was great to work with and very knowledgeable!
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July 2023 by JoAnne Resnic
Tee was great! He helped us find the perfect outdoor sectional that will be great our outdoor space!
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July 2023 by Matthew Cawthorne
Knowledgeable sales person. No pressure. Nice experience
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April 2023 by Tammy Landis
Super nice staff and great variety of out door furniture!
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March 2023 by Katherine Newcomer
Georgann was very helpful and even alerted me about a free large item!
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March 2023 by Cheri L. (CLeQu)
Excellent customer service and immediate response to a small issue we had when our furniture was delivered. Will definitely be back for additional outdoor furniture purchases.
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March 2023 by Samuel Coleman
Great experience. Staff was very patient and helpful as we had many questions. They also had great selections to consider.
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March 2023 by Joseph OConnor
Neal was great. Very helpful and knowledgeable! Great customer service!
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December 2022 by LISE CORSON
We worked with Georgann Aton at the King of Prussia store yesterday, Jan. 26th. We walked in spontaneously for new deck furniture. We spotted what we liked & wanted. Georgann was very helpful & knowledgeable about the products, teaching us about how they are manufactured & how it benefits us as a consumer. We bought a seating set & a dining set. She knows her products, got a great sense of who we are as consumers & scored the sale! I would ask for her again if I need more furniture.
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October 2022 by Wayne Lucia
They pleasant and courteous, they do not hound you when you are taking your time to look around.
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August 2022 by Dan Young
Rarely these days, does one experience true 100% customer service satisfaction. From the Sale's Rep - Georgeann to delivery, my expectations were exceeded.Georgeann gave me all her attention while saving me money off the published price. The delivery was early and the product was actually carried to our backyard and put very close to where it was needed saving me a ton of work.This is one very happy customer! Dan
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August 2022 by Gary Klein
Purchased patio furniture from the King of Prussia PA store and it was delivered when promised. However when the delivery people left, they took some pillows that were left on the truck but upon our contact they returned within minutes.Then we were notified by email that we were the third winners of a $100 gift card that the KOP store was to have. However, when we drove from iyr home in Pottstown PA to the Fortunoff store in King of Prussia, we were informed the store didn't have the card. The store manager Cary Black called the corporate headquarters to get a code that could be used in place of the gift card but was unable to do so. So, we went home . Then upon arriving at home Mr Black called and said he got what he needed. We were able to purchase the furniture covers less the $100 gift card credit over the phone with a credit card. The covers arrived today, 8/2 which was 2 days earlier than its arrival date.Overall, our experience with Fortunoff was okay. We were under the impression that the gift card would be at the KOP store as it was never mailed out, but was not there when we went.