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May 2023 by PETE ROBLES
Wow, had some great Eye Center Associates with knowledge and professionalism coming and going. My two progressive glasses that purchase were done inexpensively and in one week with no issues. I would strongly recommend this place for the value and the care. Way to go Costco!
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May 2023 by Ann Hartzell
I love Costco and I love King of Prussia's eye doctor but the people who work in the eyeglasses department are unskilled and rude. This was the fourth time I've been in to have my glasses adjusted. They just can't get it right. Today Stephen had quite an attitude. He found my request funny and didn't listen to what I was asking. It felt extremely disrespectful. I'll be back yet again because they still aren't right And that's just wrong
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March 2023 by Cathy W.
As a Costco member, that means you get to go to different Costco to check out their products and also stock up some on sale items. The store is clean and, just like any other Costco, organized.
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January 2023 by Cori Frede
My RX is from a different doctor so this review is just for the store front.The people were very nice and helpful. I didn't realize that you needed to take a number like at a deli counter but it wasn't a long wait. Once my number was called, the guy was really helpful at comparing the three frames. The lenses were really easy too. While at other optical locations everything is an "add-on", Costco's lenses are all-included. They had Blue light blocking, anti-reflective, and scratch resistance included in the price so unless you have progressive lenses everything is one price.When I went to my insurance company's preferred partner I was shocked at how much the glasses were going to cost after insurance. I noticed on their website that Costco was in-network so I decided to check it out. Even with the $60 membership fee (I was not a Costco member), they still ended up $50 cheaper than the other glasses company.
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September 2022 by Eleni J.
This Costco is nice but it doesn't have its gas station, which is definitely a minus. The main reason for me to keep the membership is its relatively wide selection of Asian food. I love all the dumplings in the frozen section and it is often well stocked with Asian snacks too. Parking is tight here probably due to its location. In short, it is a Costco, but a relatively compact one.
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September 2022 by Steve J.
Great selection and great staff. People who complain about crowd, this is nothing Compared to other Costco stores. I have been to a few in NY and you literally get claustrophobic because you are packed in like sardines. And it is always like that. King of Prussia store does a great job of moving the shoppers.
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August 2022 by Mm M.
I love shopping at this Costco. It's because of being very clean, organized, kind staff .. thank you!
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May 2022 by Arielle V.
Let me start with saying, I don't know why I did not begin shopping at Costco sooner. I am totally on the Costco bandwagon now! My primary store is the King of Prussia location and I find that this store is always clean and well organized. They have a great selection of items and are always getting in different things to try. There are a number of healthy/organic offerings, and I love to find new items. You can also find some environmentally friendly products as well such as laundry detergent, but not as many. I would love to see more. Overall, definitely recommend this Costco location, although it can get crowded, especially on the weekends (as all Costcos do).
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April 2022 by Anny Z.
My husband and I love shopping at KOP location, because the store are very organized, nice and clean. They always have Asian products to buy. However, I want to file a complaint for Costco online shopping. They no longer to reply via email feedback, only allow to call or do a rating with 1000 character online. My husband order the refrigerator online, we waited for the delivery date on 4/20/2022 unfortunately they delivered the wrong refrigerator which is not the one we ordered. The delivery man immediately contacted the office and just left the wrong refrigerator at my house, said the next delivery man will come to pick it up during the next delivery date. After that, we received a call from customer service representative, she assisted to reschedule for the new delivery date. And today 4/30/2022, the two delivery man came to our house and said they are just came to pick up the wrong one. We are expecting they are come to pick it up, and exchange the correct one at the same time. Which it's not! Again, he called the office again, then my husband received a called from customer service representative. Said today only for pick up, but to delivery the correct one is scheduled on 5/6/2022. No one is informed my husband the delivery date in advance until we find out today! Not only this time we encountered, the last online purchased our washer and dryer, they missed to delivery the parts to us. And we have to wait until the parts arrived to assemble before we can use the washer and dryer. This are very unacceptable and horrible! We are very disappointed with the delivery experience we had recently! Although the delivery man are just doing their job, the customer service representative is polite and assist with the new delivery schedule. But the experience we had, it's just wasting our time! Being a long time customer in Costco, surprisingly such a big leading company but the delivery service is totally below the expectations. Not only us, still have others review said the same about their online shopping delivery experience. We are strongly to hope that the management of Costco to reconsider get a better dispatcher / logistics/ delivery company to manage!
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April 2022 by L H.
I ordered a refrigerator online Like the one I saw in this store because I needed it delivered. The refrigerator was delivered, but the compressor was bad do they had to come back to replace It. However, they brought the wrong refrigerator! The item number was different. The refrigerator was identical on the inside, but not in the outside. I hated it. I would have never purchased it. It had large, very visible cheap looking plastic covers over the hinges on the door and the original one did not. When 'I called for them to bring the correct refrigerator, they kept saying someone would call me for delivery, but they never did. The store where I saw the refrigerator couldn't help me because I ordered it online. I will never buy another appliance there. It was an expensive mistake. Don't make it your mistake.
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December 2021 by Mary Ellem S.
They packed my cart and when I got home I was missing one item that was 10.99 The total order was over $300 They basically accuse me of lying and said that they put it in the cart. They would not rationally discuss it. No replacement, period! Unfortunately I decided it was not worth $10.99 to drive all the way back to Costco. My loss!
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June 2021 by Caroline
Dr. McKernan is great, he is very professional and always helps me choose the best contacts for me. In addition, highly recommend Andrew in the optical department. I had an issue with my insurance, after taking the time to pick out glasses and Andrew was able to fix it instantly.
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May 2021 by BIG BIRDS BIG PROBLEMS
Vary good ?
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April 2021 by Sirena W.
I'm a Costco fanatic (is this what adulting is?), but this Costco has me hesitant. It's larger than some of the other Costco's, so they have the ability to carry some additional products that you wont be able to find at others. It has a significant amount of products geared toward the Asian/south Asian populations which makes me immensely happy (e.g. you can find dahl, paneer, rasa malai, fish snacks, etc. that you dont always see at neighboring Costco's.) However, it's also more hectic and a bit pricier due to the location and foot traffic it gets. If I can, I prefer to avoid this location but still go in time to time to get some speciality items.
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March 2021 by Lewis T.
Went to this location 3 times recently after relocating to the area signed up my son had good conversation with employee who was having problems with picture for membership card !I'm old school Price Club # 1 in Rose Canyon San Diego when Sol Price Started the Company keep doing what you are doing!
