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August 2023 by Henry R.
Horrible staff, make sure you know that you are not going to get much if any assistance from Any associates, very unlike the Dallas Northpark store this is trash
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February 2023 by Jenni B.
I've had an account with Neiman Marcus for over 20 years. They were my favorite store for a very long time, but now, I am hesitant to shop there. Their customer service is sketchy at best. I returned an item this summer, received a return approval with label. I work from home and have a toddler and took about 10 days to make it to the post. About 2 weeks later it was returned to me, signature required, with a message that my return wasn't timely and they wouldn't accept. Last week Fedex left a package on my steps in the middle of center city Philadelphia. Driver took a pic. But didn't knock as they usually do. I was home. My package disappeared. Neiman denied my claim because driver took a pic! Anyone walking by could have grabbed it. My neighbor could have taken it. I don't have a history of missing packages on my account, but they had no problem burning a long time customer over a $200.00 sweater.
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December 2022 by David B.
Honestly, I typically dread the mall. But, since I happened to be there last week, I decided to stop in at Neiman Marcus to see if I could get some new cologne. The associate at the fragrance section, Kelly, was immediately helpful. And she was knowledgeable and very friendly. Although I knew what I wanted (and found it for a very reasonable price!), Kelly introduced me to other possibilities, some of which I now anticipate trying at some point. All this to say that despite my initial hesitancy to the mall, Neiman Marcus now will be my go to store for cologne, at least. And I'm certain I'll end up browsing other departments while there.
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October 2022 by Cathy W.
If I could give more stars for Valerie at Chanel, I would! She is just professional, friendly, patient, an ideal top sales. 2 months ago I was browsing and looking for a particular bag. You would think ain't no sales going to help you keep track of what you looking for. 2 months later, she reached out. She put that bag on hold for me so I get to check that out first! She was even willing to wait several days til I was able to squeeze a time in to meet her. During the time when I was there, she was very patient with me and even go above and beyond with me and my kids. she showed me the bag on hold and also brought out 4 other bags that are around my interest too. To be honest, she made it even harder for me to decide which to buy, haha. She also provided her personal, yet fashionable opinion and what she thinks about each of those bags. She is definitely the lady you can go to if you're looking for Chanel handbags.
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October 2022 by Justin S.
This is the best place to go if you're looking for a decent location to shop for clothes since not only do they carry all the newest brands, but the staff is also very courteous and pleasant, and they are happy to assist you in locating the items that you are searching for. This is the best spot to go shopping for garments if you're seeking for a reputable establishment in the area.
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June 2022 by Melody S.
Update: all the manager had to say was she gives me a sincere apology. Lack of effort and lack of an apology. Diane, I know you and NM aren't leading world political figures, but I expected something a little more than you writing out you're giving me your "sincere apology". This felt very brushed to the side. She has ignored a couple of my emails. She shows no regard to how I feel, has treated this incident insensitively, and dismissed it fast. Very, very inappropriate and disgusting that employee, Eugenia, felt the need to tell me that Ukraine and all other countries that left the Soviet Union should not have left as its "just a mess". In her words, "When I left 30 years ago it was all just one country. Now it's too many." She also went on to say that, "Biden is sticking his nose where it shouldn't be," and that her Ukrainian neighbor doesn't talk to her anymore. Gee, I wonder why? If she felt the need to say all of that to me, a stranger that Eugenia has only known for 30 minutes, I can only imagine what she has said to her neighbor. She said all of this after we had a pleasant exchange. I noticed her accent, asked her where she was from. I was thinking perhaps Ukraine. She told me Russia, then clarified she's actually from Uzbekistan. I told her I ask as my partner is Ukrainian. If I meet someone Ukrainian, I like to speak a little bit of it, always makes whomever happy. That is when she said all her awful, nasty things about the current war that has caused thousands to die unnecessarily. Why did she bring her politics into this? She also went to say [about Ukrainians], "They have their own language," in a disgusted voice. As if they shouldn't. Said all of this, especially after I mention someone important in my life is Ukrainian. DISGUSTING. I tried reaching out to a manager, but she has never called me back. I am unable to reach a number for the manager so I am resorted to leaving a review. My day was ruined due to her disgusting view that was not warranted. Neiman Marcus employees should not bring political opinions into conversation. It was very inappropriate of her to say any of that. If I knew employees here made commission at the time, I wouldn't have let her do my sale. I was blown away she said what she said to me. Shocked. Absolutely disgusting.Edit: fixed a spelling errorOh and would like to add that my friendly tone with her died down as soon as she started speaking her opinion. She could easily tell I was uncomfortable, and she continued to say disgusting things. Eugenia was awful.
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May 2022 by Shea G.
My partner and I recently went to the Neiman Marcus at King of Prussia to buy a suit. Tim Walls in The Man's Store was exceptionally helpful in not only helping us find the perfect suit, but also all the right accessories - shirt, tie, bowtie, pocket square. Tim also went out of his way to ensure that the suit was tailored and delivered to our house in time for an upcoming wedding. He even provided us daily updates via text to let us know when the suit was being tailored and delivered to NM's shipping department. Thanks so much Tim!
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May 2022 by Maggie C.
I shopped at their Chanel boutique and I can't praise Sandy enough ! I had actually came about 6 months ago and left my contact information down because I was looking for a specific bag. Once the bag arrived Tuesday morning. I received a text from Sandy asking if I was still interested. She send me pictures of both bags that we had talked about and was very nice enough to wait for me until the end of the day to pick it up. When we arrived to the boutique all the staff were very nice. Sandy was very sweet and she even got my 3 year old leaving the boutique with a big smile by giving her a pretty flower sticker. I can say I been to many boutiques, kids are usually not welcome and you would see dirty looks, but I definitely did not get dirty look at this one !
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March 2021 by Michelle J.
It was quiet here today. They keep this place so clean. I love the selections and styles here. I bought a Canada Goose minden jacket. Very trendy!
