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March 2023 by Eber Martynez
the person who attends is the best of all the places where I was rantedLa persona que atiende es la mejor
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January 2023 by LIAM MCCLURE
Fantastic customer service, after dealing with Hertz telling me they would no longer have a car for my reservation. i called up and spoke to a guy named Ali who got me squared away in a hurry. Car was clean even in the nooks and crannies.
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January 2023 by Alym Rejepov
Great rental experience. The car was clean but there was some dirt in nooks and crannies
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November 2022 by Shannon Doyle
Completely corrupt. Makes up charges. We have the phone record and camera footage of us dropping off the car though this employee/owner is making up extra charges. He must need money. A $54 rental was over $350. Renter beware!!!
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November 2022 by Shannon D.
If I could give negative stars I would. This location should not be in business. This Russian speaking employee/owner could care less about customer service. He fabricates charges and my $54 cheap rental car ended up being $368. He basically has the attitude of his word against mine. DO NOT use this location. I called to dispute the crazy charges and he made up charges after the fact to charge me! He decided to charge me $176 per day on a vehicle that is the cheapest one they offered at $54 per day!! This is absolutely crazy and absurd. I have never had such a negative, corrupt experience. Seems like someone is needing money and running business extremely shady. DO NOT RENT from this location at the old Radisson Hotel by Valley Forge Casino. I would think the real owners of Budget would want to replace this guy or take the franchise from him. The worst experience ever. In complete shock. Had to dispute the charges with my bank.
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October 2022 by Elizabeth Bean
Great service, and good selection of cars which are clean and comfortable. Very easy check in and check out. Started out with a Kia sedan then needed a bigger car. The only minivan was already reserved but the manager called another location to check their inventory, so was able to give me the one on the KOP. Would go back again.
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October 2022 by Rose Hykel
Ali was great.Clean vehicle.Thank you much appreciated
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September 2022 by Nadia Tran
False advertisement with stupid policies - gave me the run around to my money and left me stranded with no car- never again- please avoid this please / they take your money and leave you stranded -
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August 2022 by Aadil Husain
The car was perfect for me during my trip. The car was extremely clean and held up pretty good for autocross. Agent Alym was extremely helpful! He made me feel important, like a VIP. I would rate my experience 11/10. I usually rent from Alamo, but will always be going here now just for the the customer service and satisfaction.
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July 2022 by Dominique Chavous
If I could give negative stars this would be a -5 star review. Agent Ali had the customer service skill that I have ever ran into while renting from Budget. I was made to walk a really long way to pick of my car. This wasn't an issue at first. This became an issue for me when I returned the car today. The store was open and there was a man there that was being help by him. Ali picked this man's rental up and drove it over to him. I did ask him why I didn't get this same service. He did not answer my question. I'm not sure if it was because I was a woman or because of the color of my skin. The gentleman did happen to be white. I would also like to mention that he didn't lock the store up until I got there which just seemed strange. He was out there for a long time before coming in. Paul Borisov is the manager (Agency Operator) and apparently never available.The car I received was not only dirty, the volume of the vehicle didn't work properly. Please don't use this location especially if you are a minority woman.
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March 2022 by Ashley Villanova
Horrible. I booked a rental car online and had a set time I was picking up. I Ubered to the location and was told they didn't have any cars for me
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March 2022 by Ellaina Klinger
I don't think I've ever had such a hassle renting or returning a car as I did with this trip with Budget. I purchased the insurance which cost me a whole lot and the car wasn't running right the last day and a half and the navigation popped up saying maintenance required please return to dealership, I contacted them and they told me to drive all the way through the center of the city of Philadelphia at night in a car that doesn't drive correct or I could rent it another day and drive it to a closer location ? the car was nice in good shape clean but I will never ever rent from Budget again because of their horrible customer service.
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March 2022 by Sandy M
Took my husband to Orlando for his birthday and rented a car from budget at the airport. This place a classic case of the right hand not knowing what the left hand is doing. The car I was assigned was given to another person who was rude as all heck. When I went to the people where the cars are housed they made it seem like the disorganization is something they deal with a lot
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January 2022 by Daniel Blattner
Made a noon reservation...arrived at 11:59..sign on door directed us to valet parking, which was on the other side of the hotel..by the time we arrived, no one was there and no one gave us a courtesy call.. We did try to call this morning to confirm reservation, but no one answered, so by way of no one being here at noon, they clearly weren't busy...I guess they just didn't want our business and don't value customer service...
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December 2021 by vignesh sivan
don't depend on this place, they will cancel your reservation at the last minute
