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December 2023 by Monty Milne
BOYCOTT AVIS CAR RENTAL at the RADISSON HOTEL in KING OF PRUSSIA, PA!This company has deceptive business practices and will lie to you!We made a car rental reservation online, it was confirmed, an about an hour later we drove to pick up the rental. When we got there, the manager told us "We have no rentals"! What?! Sorry?! After your company confirmed our rental, we drove to your location, and now you tell us there are no rentals! This is unacceptable!To make matters worse, we had attempted to call AVIS to confirm the reservation, but the number did not work - "The Google subscriber you are trying to reach is unavailable"; no option to even leave a voice mail. Turns out, this number has not been working (or only works intermittenly) for months! This in not how a professional company should operate.To make matters worse, the manager was a real piece of work. He did not offer any apology for the inconvience; he even said "I saw the reservation. I was going to call you" and yet he did not. He told us to "go to the Conshohocken location and see if they have any rentals." How about you, as the manager, call for us and see if there are any rentals. This poor excuse for an employee tried to put another burden on us, the paying customers, rather than offering a decent customer service experience by helping us locate another vehicle.You, the consumer, cannot rely on this company to deliver what they promise. Imagine if you needed a vehicle to go to a wedding or funeral or another very important life event, you do everything right, you are "confirmed" (i.e this company promised you you will have a vehicle for your event), only to show up and realize you very well might miss your event due to them lying to you.BOYCOTT THIS DECEPTIVE COMPANY!Do not take the chance of getting screwed, like we did.
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October 2023 by Carla Baynard
I always get excellent customer service when I go to the Avis/Budget rental car King of Prussia location. Hats off to the attendant, Ali, on staff. Thanks!
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October 2023 by Irfan Khan
Excellent service I see some bad reviews here but I’ve only had a great experience including my return today
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September 2023 by oraz mammedov
fast service. guy gave me a free upgrade to a nissan murano which drove awesome and definitely made my stay in philly more pleasant. will come back.
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September 2023 by Syed A. Hassan
I have rented vehicles from this location multiple times. I have always been satisfied with the service and quality of automobiles.
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August 2023 by sword blaster
Very bad and pathetic I was cheated and i was charged additional $80 judt not for filling the fuel.I am really very upset and on top of thst the Guy in the king of pussia location was very rude and not helpfull at all,i will not recommend avis to anybody.This was the first time i used Avis and it became i nightmare for me.Pls address this and return my money i paid more the amount judt for fuel then the actual rental amount.Avis mgmt pls help
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August 2023 by Connie
I booked a car for 08:00, per their business hours. The attendant didn't even open the store until 8:15 am -- and no apologies or recognition that they impacted my business travel.In addition, the attendant was curt and relatively unhelpful in all manners. I got to the car, and it was a disaster. The seats were torn and stained in multiple areas, there was trash in the car, and the steering wheel was sticky.I would continue to add more details, but I think I've made my point. I would highly caution anyone from coming to this location until they made serious improvements
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June 2023 by Trevor Harrison
I rented a car here last Thursday, the man that was working was extremely rude, had a very bad attitude and was acting like he wanted to argue. Once we finally got the car after we were 3 hours late for our trip the car ended up reeking of marijuana and had a pretzel coated with peanut butter under the seat. We returned the car Monday and customer service said they would take 50% off our total for our troubles. The man refused to give us money back and was once again being rude and had a very bad attitude. Never going here again.
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June 2023 by Luciano Dameli
I wanted to rent a car but the guy in the office was acting like I'm trying to get he's wife out for a dinner, he was so offensive and rude made me feel like I'm going to steal the car, I left outta there and rented a car off of Turo in seconds
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May 2023 by Mad
The worst car rental in the planet. This rental company is a scam and thief's
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May 2023 by Rohit Repudi
The fuel charges imposed were insane.$9.79 per gallon is absolutely ridiculous. Customer was not made aware of these charges. Not at all helpful
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April 2023 by John Liu
Great service! Customer service rep is very efficient and friendly. Check-out and return easy and quick.
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March 2023 by J A
We were having a mechanical issue with our rental car and they were able to swap it out for us. (Unlike the first Avis we stopped at!).
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February 2023 by Swashbuckler Japan
Absolutely the worst customer service. I had picked up the one way rental car from JFK at 2am after 24 hr flight and drove to Philly. I called them to ask if I can return the car after they close (they close at 12:00pm on Saturday). The attendant was rude and said I will be charged extra day.When I did go to return at 11:45, the attendant had the phone diverted to Google voice. Didn’t pick up my phone after several attempts. Only for me to trace him before 11:55 otherwise they would have charged me extra day. Avoid doing business with this location
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February 2023 by Swashbuckler Smith
Absolutely the worst customer service. I had picked up the one way rental car from JFK at 2am after 24 hr flight and drove to Philly. I called them to ask if I can return the car after they close (they close at 12:00pm on Saturday). The attendant was rude and said I will be charged extra day.When I did go to return at 11:45, the attendant had the phone diverted to Google voice. Didn’t pick up my phone after several attempts. Only for me to trace him before 11:55 otherwise they would have charged me extra day. Avoid doing business with this location
