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February 2024 by LATANYA GOSS
The customer service is all of that. They go above and beyond with service.
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January 2024 by Eric Frost (Spectre)
Was able to speak with someone quickly and they assisted me with upgrading my teenage daughter’s phone. They were very patient with her and she was a happy teenager ( at least as happy a teenager can be :-))
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December 2023 by Sethuraman Arvind Iyer
The agent at the store is rude, arrogant and not customer friendly. I would rate this store a zero.
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December 2023 by Laura Giknis Langley (LCG Life)
Josh and Mike are the absolute best! I had been going to several AT&T’s to try to resolve my issue with no avail. They were friendly, knowledgeable, and fixed my issue within 10 minutes. I will definitely be going back to this location and asking for the two of them exclusively! Thank you so much!
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December 2023 by Nancy I AM
Have AT&T continue to hire fine fun knowledgeable employees like Danita. Name? Three syllables. Navita? Lavita?How about name tags so we can call them by their name!!!?I was singing 'Maria' from West Side Story to her using HER name!I just met a girl named …. Danita!She made my visit very very pleasant and enjoyable and knew how to solve my issue by replacing the Sim Card on my cell.Give her a raise!!! :-)))
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October 2023 by Julie Whitmore
At&T is great. Assistance manager and Jeff were knowable, friendly, and super efficient. Couldn't ask for better!
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October 2023 by Dawn Bennett
I went to the KOP store this weekend, and there were not enough people working .Sales reps were taking calls for from customers on the phone while many people were physically waiting in the store. In store customers should be given priority. I walked out the store and called AT&T customer service where I was able to get help.
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September 2023 by John Talarico
Went in today to do my next up upgrade for my phone there were issues with trying to get my new phone through the at&t service unfortunately the workers in the store were newer to the job and the manager was not in store to help with anything spent a total of 4. 5 hours trying to get everything figured out with no luck so I had them put the service back to my old phone and I left very disappointed I will probably end up paying off my old phone completely and close my account with at&t and not return
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September 2023 by jean rene friedman
I went in to upgrade a couple of lines. When I checked my account later in the night I noticed that the rep had added 3 new lines to my account without my consent. Do not do business with this location.
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August 2023 by Kelsie Feeney
I went to the nearby Apple Store for a phone repair. After dealing with terrible customer service from Apple, I went to AT&T to reactivate my esim after my repair. Unfortunately I can't remember his name but the man (maybe Jeff?) who helped me at AT&T was excellent. He showed care and concern for my issue and was extremely informative and helpful throughout the process. He even took the time to put a new screen protector on for me (and he did it perfectly, I might add) after Apple had ruined mine. Thank you so much for making my bad day a little brighter!
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July 2023 by trần lân
Tried to ask them if they can transfer from prepaid account to postpaid ( customer service said i need to come store to do it) but they said they can not do it.
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July 2023 by Nieisha C
Janiya and Jay were awesome !!!! Very knowledgeable and got me squared away … best store top Notch I am pleased ?
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June 2023 by John Astom
Jerriah Wallace has been exceptional in his customer service! Highly recommended!
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June 2023 by Bria Lee
My husband and I must’ve came on a bad day. We came into the store with the hopes of upgrading our iPhone 12 to IPhone 14. We asked to see the iPhone 14, we were told that they do not have any on display because the chargers were broken. He also said they had the phones in the back but directed us to go downstairs to Apple to look at them. We let him know that we were due for an upgrade and he asked “were we sure” we said yes when we pay our bill online it lets us know. He says “they say that to everyone” he didn’t even bother to look our account up. We were talked out of upgrading our phone AFTER letting the associate know that we were having trouble with our phones, such as slow loading, messages and calls not coming through. He told us to just wait a couple months until the new one comes out. It just seemed as if he didn’t want to do any work. Why should we have to persuade an associate to let us upgrade our phones? All in all, worst experience at this location. Will NOT be returning to this location
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May 2023 by Chris Mundiath
I’ve been to this store quite a few times and every time, things run smoothly for me. Whether it’s getting a new phone or porting from another carrier.Shay is wonderful and Matt the Manager is great. He really cares about his customers. Been to other AT&T stores and it’s not anything like this.Manager must be doing something right. Def. As someone who hates walking into other AT&T stores, I never hesitate to come here.
