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August 2023 by J
I recently had an experience where I realized an item was missing from my bag and was nowhere to be found in my car. While not a huge deal since it was only $5, Lauren was extremely helpful throughout the entire situation. When I called the store to see if I had left the item behind, Lauren was very polite over the phone and checked both the checkout area and video footage for me multiple times. I’m very grateful for her assistance, especially as she did not have to go as above and beyond as she did.
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April 2023 by Cecelia Barron
Staff was very friendly and was super helpful :)! Immediately accommodated our needs and answered our questions. Olyvia seemed a bit rushed and acted a bit rude, hopefully the other workers will cheer her up with their positive attitudes?
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April 2023 by WolfiE30
Helpful staff that's understanding, had an issue with an allergic reaction to a cologne and they were more than helpful when it came to returning it and giving advice on other scents to consider will be back overall turned a nightmare into a pleasurable experience A+
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March 2023 by Robert Aiken
Loved it! Found everything my daughter needed for beauty school then my wife's favorite perfume for Valentines day on Saona Island in the Dominican ?? Republic via Our first helicopter ride together.
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January 2023 by Sheron Bailey
After searching the internet looking for a salon for a couple of weeks I ran across a very friendly and polite young lady by the name of Juanita. I explained that I was new to the area and state. She invited me to this establishment. Upon arrival I explained what I needed done and she says yes I understand what you need. I was VERY please with the outcome of my hair. I came back, same experience. But what I didn't like was the very thick atmosphere of something in the air among staff. You could Cleary feel like something wasn't right. I like feeling comfortable where I spend my dollars. Some of the staff speak and some don't. That's not good. Also, when i got ready to come back for my 3rd appointment, I find my hairdresser is no longer there. Very disappointing to know as she appereared to be the only one there with knowledge of AA hair. And knowledgeable about the hair that's natural. It would help to have someone that does this. The younger generation can't grasp that concept or don't want to. I will not be returning. Btw, it was not a short drive either.
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November 2022 by Christina Marie
Purchased a waterline pencil from this location yesterday… upon opening this product when I got home I noticed it had been used… as a former employee at a different location years ago I am disgusted that they don’t check the products on their shelves.. will not be returning to this location again.
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November 2022 by Nicole M
The store itself is ok, otherwise I’d give one star. I will not use the salon again for cut and color services. I went here during the spring and had my hair done by Alyssa. It looked great in the store. I loved the color, picture attached. However, once the curls were out, I realized I hated my haircut it was too short. My hair was always in the way and falling out of clips and hair ties which I attributed to layers and length I felt like I couldn’t get it fixed because it’d be shorter than it currently was.Fast forward to now, I went for a haircut elsewhere and the stylist looks at my hair and says “uh who cut your hair” as she lifted my hair up in the mirror. There was one long piece and then a shorter piece that was 4-5 inches SHORTER. She explained she couldn’t cut my hair without fixing what Alyssa did at Ulta which will take about 3-4 cuts. Another stylist looked at it as well to discuss how they’d fix my hack job without cutting it extremely short to one length. My hair was falling out of clips, ties, and hanging in my face because my entire head was multiple lengths!!!!!! Needless to say, my haircut today was spent blending what Alyssa sporadically cut off.
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October 2022 by Nicole
The store itself is ok, otherwise I’d give one star. I will not use the salon again for cut and color services. I went here during the spring and had my hair done by Alyssa. It looked great in the store. I loved the color, picture attached. However, once the curls were out, I realized I hated my haircut it was too short. My hair was always in the way and falling out of clips and hair ties which I attributed to layers and length I felt like I couldn’t get it fixed because it’d be shorter than it currently was.Fast forward to now, I went for a haircut elsewhere and the stylist looks at my hair and says “uh who cut your hair” as she lifted my hair up in the mirror. There was one long piece and then a shorter piece that was 4-5 inches SHORTER. She explained she couldn’t cut my hair without fixing what Alyssa did at Ulta which will take about 3-4 cuts. Another stylist looked at it as well to discuss how they’d fix my hack job without cutting it extremely short to one length. My hair was falling out of clips, ties, and hanging in my face because my entire head was multiple lengths!!!!!! Needless to say, my haircut today was spent blending what Alyssa sporadically cut off.
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July 2022 by Erica T
Dont get your hair done here. They fired there best stylist who should of never been fired. Management is horrible
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June 2022 by Lucky Dawg Animal Rescue
Alyssa is an amazing stylist and gives the absolute best blowouts. -Mary
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May 2022 by Kei Cripps
It’s not very often I drive an hour from my home in NJ to get my hair done in Kennett Square. But I need the best in the industry to help me achieve stunning looks that are classy and one-of-a-kind. Alyssa Easterly is truly CUTTING EDGE with vibrants. I basically let her take the wheel, and when I left, I felt like a brand new neon chaos machine. Oh also, she was able to lift most of, if not all of, 1 year’s worth of henna and my hair still feels so healthy (see photos). Cannot recommend Alyssa enough to everyone I meet - she’s a gem, absolutely hilarious, and knows how to make you feel incredible. Thank you Alyssa! ???
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March 2022 by Amanda Koko
I was shopping and was helped by a really great sales person. As I was shopping I overheard another associate speaking with someone. The lady was extraordinarily condescending. As I was shopping I noticed the same lady speaking rudely to someone else. I went to ask for someone to point out the manager. It turns out the manager was the same lady who was unkind. Women go into these kinds of places desiring help and guidance. Instead two separate women were meant with judgement and lack of consideration for their needs. I believe how you treat people matters. This was simply unacceptable and sad. Shame on Ulta for promoting such people to management. Apparently a mean girl runs the Kennett store.
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March 2022 by Joseph Craskey
I know nothing about makeup so going here to get my wife some gifts is a chore. The worker was amazing and helped me tremendously.
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February 2022 by amdiasd isadioasid
Employee named Melissa did a great job helping me pick out make up for my wedding she deserves a raise ! Applaud ?
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February 2022 by Nicole Bennett (Nikki)
❤️ this store, every employee is attentive, polite & pure sweethearts.
