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February 2024 by Dial Services
Absolutely horrible. No one spoke English. First , I have a business account with several lines for roughly 10 years through Metro. Last Tues I went in to buy a personally line. Their system was down and not able to process the transaction. They were supposed to call me when the system was back up, I never received the phone call. I went today to buy the phone and through a text translator was told the sale is over. It would cost me an additional $150. Upset I still went to pay for. They did not have the right screen protector and did not have a case. They attempted to up charge me 150 and not even have what the phone needed.I walked out of the store out of frustration. I will buy the phone from metro and not for the sale price I should have been given BUT from a different store. I am literally going to travel over a hour to another store just to not use the Kennett Square location. I promise I will never use that location again. My experience was completely unprofessional. The hour drive will be a lot less stressful than dealing with the Kennett Square metro location.
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August 2023 by Alejandra Mastrantonio pinto
They do not give a solution and they waste your time.
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October 2021 by Maria Garcia
Horrible service went with nephew to buy a phone they said it would be $180 for everything and I said what’s everything they said included the case and screen protector I said I dint want them then they said I had to buy them as it was part of a package when I told them I knew things don’t work like that they said it would be $152 I had to go to the car with my son and left my nephew in to finish transaction when he got back in the car his recipient showed as 121 and they still charged $152 so they stole money we went to a different metro just to check the price as they confirmed it was 121 for the phone don’t recommend there go somewhere else where they are honest and don’t steal you’re money
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October 2021 by Juan Mendez
good place to bay cells.
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May 2021 by Dorothy Steinebach
They were knowledgeable; answered my questions & adjusted my keyboard. It's like a new phone & so glad I stopped at this location.
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December 2020 by Balla1309able
Great staff, Lea and Iris were great!! They always seem to care and be more friendly at this location than most other locations!
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November 2020 by Erick Alcantar
Fantastic service!!
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October 2020 by Meló Jello (Melo____11111)
(Translated by Google) Very bad service. The fat manager doesn't know anything. He has a very bad attitude. Hopefully they will grab someone who wants to work and likes to talk to people. It is very bad habit to be haci with people.(Original)Muy mal servicio. La gerente una gorda no sabe nada. Tiene una actitud muy mala. Ojala agarren a alguien que tenga ganas de trabajar y que le guste hablar con la gente. Es de muy mala costumbre ser haci con la gente.
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September 2020 by Evy Ruiz-Romero
Muy mal servicio. La gerente una gorda no sabe nada. Tiene una actitud muy mala. Ojala agarren a alguien que tenga ganas de trabajar y que le guste hablar con la gente. Es de muy mala costumbre ser haci con la gente.
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August 2020 by Ana Jaimes
(Translated by Google) Very bad service, nothing to do with the previous girls and apart from the man who now wants to collect 10% taxes when you buy a cell phone and everyone or at least I know that in Pennsylvania they charge 6% taxes.(Original)Muy mal servicio nada que ver con las muchachas anteriores y aparte el señor que esta ahora quiere cobrar el 10% de taxes cuando compras un celular y todos o por lo menos yo se que se en pensilvania se cobra el 6%taxes.
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June 2020 by Jorge Cisneros
(Translated by Google) This new staff is a shame, my mother went to activate a cell phone and they activated the one that was already activated, and they did not want to give the money that was already paid. It was a desperate moment.The people who work there it does not have experience in phones and they get a lot of errors on averything. They did not respect and treat my mom well. Plus, they did not gived a refound when I payed for a error of them(Original)Este Nuevo personal es una verguensa, mi madre fue a activar un cellular y le activaron el que ya estaba activado, y no le quicieron dar el dinero que eya pago. Fue un momento desesperante.The people who work there it does not have experience in phones and they get a lot of errors on averything. They did not respect and treat my mom well. Plus, they did not gived a refound when I payed for a error of them
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May 2019 by Julio Romero
One of the best places
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February 2019 by Mariana Calderon
Excellent customer service!!
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January 2019 by Brian Bush
Good customer service
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November 2018 by TIM Decker
The best store in Chester county
