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October 2024 by Michael Brenner
Went to return something and the associate would only allow store credit because I used contactless payment and the last 4 digits of my credit card didn’t match. Even after I showed him my online statement with the transaction on it, he insisted it wasn’t his problem and “the system” wouldn’t let him override it.
l tried to explain to him that this has happened before at other brand stores and the employees there knew how to process the refund. But he refused to accept any responsibility. It was my fault. It was the banks fault. But not his fault.
It’s been a long time since I experienced such used car salesmen vibes from a clothing brand employee. I don’t leave many bad reviews. “If you can’t say something nice” kinda thing but I was just so shocked at the attitude and lack of respect or interest in solving from this guy.
So now I have $100 worth of clothes I didn’t need. Don’t shop here!!!
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September 2024 by Stephen Juhas
Very professional staff and the service was great ??
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August 2024 by Dean Grivas
Horrible customer service
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April 2024 by Stephanie S
Lyndsey was amazing fitting us for my son's first suit! She put us at ease, included his girlfriend, and made the process seamless. We laughed and enjoyed the entire experience, AND she was able to get us a great price. Lyndsey deserves a raise, we will be back for all future events! ❤️
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April 2024 by A Rob
The store manager Peter is excellent and has vast knowledge of clothing within this industry. The store is well kept and organized.
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March 2024 by Melanie Cooper
We came in to get a last minute suit for an event and Lyndsey was extremely friendly and helpful. The tailoring was perfect and the price was reasonable.
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February 2024 by Rob Babezki
Very professional staff, strongly recommend over any mens warehouse I’ve ever been to. Going in again tomorrow for my own wedding.
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October 2023 by charlie mark
Fair prices and great customer service
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October 2023 by Jim Mason
Rented a Calvin Klein tux, damn I’m gonna look good
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September 2023 by Jason S
The store manager Vincent is incredible! He has helped me out at 3 different locations in the past year. I always call to see if he’s working. His knowledge about his business, and customer service is the best I’ve ever had. For reference I have been shopping with Jos a bank for over 20 years. There has been ups, and downs with the service I have received during my time shopping over the years. But you have a real rockstar working for you. I will be back as long as Vince is around. If anyone needs a suit go see my guy! Call the Greenville store to see where he’s at.
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September 2023 by Robert Herman
This was my first experience buying a nice dress suit. The dress coat that I picked out was definitely a tough match for the rest of the outfit. Luckily, the manager of this specific store was able to put together a excellent outfit for me and I couldn't be happier! Not to mention that this was on labor day... I would definitely recommend this place if you're trying to look your best! You get what you pay for, and my new suit looks like a million dollars! Thank you for this great experience
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July 2023 by Jeff Miller
After nothing but disappointment from the KOP store. I had to go to the Kennett Square store due to proximity and time of the event. Joey (I believe) absolutely turned my experience around. Got me the shirt I needed (that the KOP store did not give me). Mind you this is hours before I am best man in the wedding. So everyone was freaking out, besides Joey. He hooked it up, Kennett Square store=10 stars. KOP store=0 stars.
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May 2023 by Jodie Weaver
What a great staff! We arrived today to witness a rude, out of control customer screaming at the staff. Unbelievable! However, after the staff calmly dealt with the situation, they proceeded to help us with everything we needed. They were so friendly and accommodating. The manager, Joey, who had already clocked out for the day, even stayed late to make sure my husband's new suit would be altered perfectly. We couldn't have been more pleased and we will continue to shop here in the future.
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April 2023 by BC Bann
Unpleasant, unhelpful staff. 2nd time we went here and got zero help or even normal human acknowledgment. Go elsewhere.
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March 2023 by Lew A
Sized 3 times. 3. And I was absolutely swimming in a giant suit at the wedding. Know more than a few people who have had the exact same problem at this same place. Don’t use