September 2017 by Beth H.
This company is very poorly managed. My dad goes to them for business and referred me to try them out when I was pricing around for auto and home owners insurance. First, I called and asked for some quotes. They said they would get back to me. A week later, after not hearing from them, I tried again. They said they had to wait for paperwork. A month later, I called again and was told the same thing. I gave up. 6 months later, they finally call back and tell me they have some quotes. I went in and heard what they had to offer, and what they quoted was good. I told them I was interested, so they went ahead and got us with Penn National for our auto and homeowners insurance. They said they would go ahead and call our other insurance company for us and cancel our insurance with them so we wouldn't have to go through any hassle. After that was done, we were told the inspector was coming out to check out our home. After the inspector came out, we then got a letter in the mail telling us that our homeowners' insurance was being CANCELLED!!!! I went directly into Watson's insurance to find out what was going on, and according to the inspector's report, we were cancelled due to needing a new roof and POOR HOUSEKEEPING because we had an old box spring sitting outside waiting to be disposed of because we got a new bed that week and we didn't have garbage service that removes big items. I told them in Watsons that my husband needed homeowners insurance for his mortgage. I asked her if there was a way to have some coverage, even if it covered less and/or we had to pay a bit more. She said she would get the other lady who helped us out to give us a call later when she got back. She also told me that Penn National is really particular on their inspections, which we were not prepared for. She said we should consider getting a new roof done, which I knew we wouldn't have the money too soon for, especially finding someone who could do it when this was right before fall. Watsons told us we had the insurance for 30 days. I waited for the phone call from the other lady, and never heard from her. I called and left a message, and still never heard from anyone there. When I tried to send an email, and never heard back. Not sure why we aren't getting contacted back, but this is very concerning because we went ahead and started looking around for other insurance and no other insurance will now bother with us. We aren't sure if it's because of this inspector or what, but we are at our wit's end. BE VERY CAREFUL WITH THIS COMPANY! If you do not have a near perfect house or may have had any other issues that may make you appear like you may not be taking care of your house the way you should, this could very well happen to you. Be certain not to have your previous insurance cancelled until AFTER the inspection for the new insurance if done with Penn National through Watsons.
