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September 2024 by Kathy Marshall
Gage was very helpful and explained things well. I would definitely recommend Thomas Johnstown Buick for buying a car.
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September 2024 by David Link
Hassle free and exceeded my expectations. Not my first time buying from a Thomas dealership and second time from this one. Would not hesitate to go back and recommend to others.
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September 2024 by Bryan Waterloo
Where do I even begin, the forgery? The 2 months of being ignored repeatedly? Being asked to drive with illegal plates, registration, and invalid insurance? The more I go through everything, the more ridiculous it is that anyone would even go though this. I run a business and work 7 days a week and to have to make 27+ phone calls(only counted off of one phone) and I didn't even bother counting the text messages of which I sent more then I called, asking for the paperwork. Asking for a deposit back that took 6 weeks to have returned to me. A title that is legally supposed to be done in 20 days. 2+ Months of stress of all of this. And even before I got there, I had to call over and over to get the paperwork I needed done beforehand. So much so, that I was literally late leaving for the trip because they were just not returning calls or paperwork that needed to be done. I understand the people responsible for those actions have been fired because they handled it poorly, however that doesn't remove the experience I went through. It was 2 month of hell dealing with this not knowing what is going on with the vehicle. To have my name forged 3 times(literally felonies), for paperwork I had repeatedly called/text asking for, for 2+ months and they had told me they had done everything on their end. I had to go to secretary of state 3 times. Which once they started looking into it they found out almost immediately why it was held up, so they could have done the same and resolved this much sooner. It's actually unbelievable that could go on. The owner said all the people responsible were fired so its problem solved. The owner then sent me a dealer plate that is illegal for me to use in michigan. Even after I told him I spoke to and officer he claimed it was fine, claimed my insurance was fine even though it would not have been valid. I can't imagine why his employees are literally forging signatures and not worried about finishing a transaction. I would highly recommend staying away from this dealership, not worth the hassle. The way I was talked to by the salesman and title lady before I bought the car, it was like it was a hassle to sell a car. I heard complaining about the last car they sold and the guy wouldn't stop calling, I should have taken it as a warning sign. The owner repeatedly raised his voice saying he "didn't have time to go over old stuff" because he fired the people that messed up. To him its just a transaction, they care nothing about customer service or a good experience like he claims in his own google review of his own dealership. What a joke.
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September 2024 by Barbara Rutledge
I am very pleased with Gabe‘s Attentiveness to my needs.
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September 2024 by John Ofsanko
They are always courteous and service is done in a timely manner
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September 2024 by Ken Salem
Dawn, Chris, and Angela are the best!
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August 2024 by Laura Pollino
Staff very helpful and knowledgeable.
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August 2024 by Connie
My experience at Thomas Buick GMC was outstanding. Fred Mahan was our salesperson. He located a Encore ST and dealer traded to get this suv for me. The team worked together to make our experience great. I am very happy with my new Encore thanks to Fred and the entire team. I would highly recommend purchasing a car from Thomas Buick. I look forward to dealing with Thomas in the future for purchasing another vehicle. Thank You!
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August 2024 by Jeff Wood
Friendly staff. Professional. Kept me informed as we went through the process of finding the vehicle I wanted. Clear explanations of all costs. No pressure selling, I very much appreciated this fact.
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August 2024 by Heather Bearer
Fred, did a great job assisting me with my purchase of a 2024 Encore. I had a good buying experience through Fred at Thomas Buick, Johnstown, Pa. Would recommend highly!!!!
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August 2024 by Elizabeth Hammer
Bought a 2024 GMC Sierra Elevation. Initially, the sale was great. Since finalizing the sale, I've had it back to Thomas five plus times for things I was assured were taken care of, but werent/aren't. Well, this was the last straw before leaving a review of this caliber. I will never buy from Thomas Buick GMC or recommend anyone buy from there.
I am a proud owner of a Subaru Crosstrek (2nd), and would strongly recommend that if you're looking for a car/suv, please take a look at Spangler Subaru in Johnstown, PA. They have the absolute best service CONSISTENTLY. They treat you with respect. W
hen a problem is presented to them, they take care of it IMMEDIATELY AND THE FIRST TIME.
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August 2024 by Annette Tokarcik
I was satisfied with the courteous and professional atmosphere at Thomas Buick. Fred Mahan was a very personable salesman and explained the details of every question I ask him. He was knowledgeable about the vehicle I purchased and has followed through with addressing any questions or concerns I have even after I made my purchase. If your looking to buy a vehicle go see Fred at Thomas Buick GMC.
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August 2024 by Ronald Repak
Tom was knowledgeable, friendly and very helpful with my new purchase.
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July 2024 by Kelsie Rummel
My husband and I recently purchased a new SUV from Thomas Buick GMC and the experience was fantastic. Gage, our salesperson, made the entire process hassle-free. From the moment we walked in, Gage was professional, knowledgeable, and attentive to our needs. He guided us through the options, answered all our questions, and ensured we felt comfortable with our decision. We highly recommend Gage and the dealership to anyone looking for a hassle-free car buying experience!!
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June 2024 by Sue Wolfe
We've had 2 wonderful buying experiences from Tom in the sales dept. He's very courteous & helpful & never pushy. All of the other staff members we've dealt with have also been great. We highly recommend this dealership!
