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March 2024 by Michelle B.
Very poor customer service. Apparently, this location does not allow personal vehicles to be left on the lot, but they do not communicate that when reservations are made. I was basically told tough, because there are signs in the parking lot. Guess what genius, most people don't drive to a rental car facility and make their reservations in person, and, when you get there to depart is a little too late to tell CUSTOMERS that you can't accommodate them leaving their personal vehicle there. It was suggested that I park in the somewhat run-down strip mall across the street. No thanks. I cancelled my reservation and drove my own car.
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February 2024 by Lisa George
I rented a car from this Enterprise location for a 2 day rental period. The staff was very helpful, knowledgeable, and friendly! I would most certainly rent here again. Thank you so much for an easy and friendly experience.
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February 2024 by David Kikel
I travel a lot for work and always have had good customer service.
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January 2024 by Terrell Butler
Great service
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January 2024 by Chris Cuppett
Always great people working that will go out of their way for you. They aim to please and shoot over the moon. Won't rent anywhere else. Plus, they work hand in hand with your insurance company ro make it as seamless as possible while keeping you updated and always transparent about all details. Amazing place to rent!
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December 2023 by Jay Cotton
Omg, Jaden and his team are awesome!! I'm met pleasantly by whomever is working and whomever assists me be it Mikah or Frank (whose beard is beautiful btw) it's an efficient transaction...quick and simple. This team works well together providing quality customer service. If you haven't been here for a rental you'll need to stop by ... you will get a great experience from the drivers/detailers (who keep the vehicles emaculate) to the management, this location is very welcoming. I'll definitely be a repeat customer!!! Thanks guys for all that you do!! You are appreciated, I hope your holiday bonuses reflect the level of excellence you all exude!!!
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December 2023 by Stephanie Gispan
The employees here are fantastic! One went above and beyond to accommodate a last minute emergency rental. We thank you very much sir!
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December 2023 by Bo Moore
Have used the local office twice in the past year. They have been very helpful and accommodating! Greatly appreciate the drives back and forth to garage to drop off and pick up my car!
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November 2023 by Matthew S.
After a cancelled flight I rented a car to travel one way. Even though many companies do not allow this Enterprise did. They normally have a 1 way return fee, but that was waived in my case. Easiest car return ever made!
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October 2023 by Joshua Davies
Had to use them because my car insurance company. Gave me a car with check engine light on, and the gas gage was slow to acknowledge when you put gas in it. I over filled it by 1/4 tank, and stopping 5 times on way back to turn it in. Woman at the Richland office said she really could not do anything for me. Contacted the national office, and they said someone will be in touch to compensate me. It has been a month, still nothing.
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October 2023 by James Rose
I would give them a -5 stars if I could, reserved a luxury SUV 30 days in advance,confirmed a week in advance, 15 minutes before pick up time they said it was unavailable. Worst rental car experience I’ve ever had. Will never go there again.
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October 2023 by Jim R.
I wish I could give -5 stars I ordered a luxury SUV 30 days in advance confirmed it a week in advance and then 15 minutes before my time to pick it up they told me it was unavailable, Jaden the person that I was dealing with, no one should ever rent from enterprise unless you want to be disappointed.
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October 2023 by Alfredo Cabrera Merced
Get your car rental as soon as possible they go so fast that by the time you make your reservation they out of vehicles. Plan weeks ahead to get what you need. The team staff works pretty hard to help everyone person get into a vehicle. I appreciate their effort in making things work out. If ever need wheels get it at Enterprise rental cars … !!!!
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September 2023 by Brandy O'Brien
I would give this location 0 stars if I could. I booked a rental car through this location via phone and was told my total would be $300 if I arrived by noon. I arrived at 11:30 and was told there was no vehicle available. To come back at noon as more vehicles would be getting dropped off. I sat in their parking lot for 30 minutes. Watched people come and go in cars. I went back in at noon. Was told all they had was a truck, I booked an economy car, and it would not be $600. I stated that I've rented through Enterprise for many years and whenever they didn't have what I booked, I was upgraded for free. They said they can't do that. Not only did I walk away without a car, every other rental in the area was now closed. Every time I rent from this location they never have a vehicle available. They always give you the run around. They bait and switch you by offering a small price and trying to force you into twice the price for a car. Worst enterprise ever.
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September 2023 by David O'Brien
This location is deceitful in business practice, unreliable, and unprofessional.I have noticed a bait and switch strategy is used by the staff.As a business operator, I have found that I cannot rely on this location to be honest nor consistent in their service offered.The vehicle that I reserve is not the vehicle that I may get. I may not get a vehicle at all. The cost quoted is not the cost charged.I cannot recommend this location to others.
