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August 2024 by Bre Kochinsky
I am writing to share my deeply disappointing experience with Cambria City Flowers regarding florals for my wedding. Our interactions, which began via email and later in person, revealed several issues that were never resolved.
Issue #1: Bouquets
In my initial email on May 19, 2023, I provided inspiration photos of bouquets featuring a variety of white flowers with greenery. During our in-person meeting on November 17, 2023, at 11:00 AM, I brought additional photos. Although two of these photos showed bouquets with only roses, we ultimately agreed to include a variety of flowers, specifically including tulips and “other spring flowers” to add texture and depth to the bouquets. Chad asked me to email him the new photo and I sent the photo of our revised inspiration bouquets on November 17, 2023, at 11:46 AM at the end of the in person meeting while still at the shop. I also followed up with another photo on December 16, 2023.
On the day of the wedding, however, Chad delivered bouquets composed solely of roses, which did not reflect our agreed-upon vision.
Issue #2: Aisle Runners
We requested floral aisle runners featuring white roses for the ceremony but received only greenery in the vases we provided. This request was explicitly discussed in person with Chad and my husband.
Issue #3: Welcome Sign
I requested a floral arrangement for the welcome sign but received only greenery. Again, this was not what we had discussed and agreed upon.
Despite these discrepancies, the most troubling aspect was the customer service we received post-wedding. I reached out to Chad via email on June 26, 2024, to address these issues. My email was polite and professional. A photo of it is included in this review.
After a week without a response, I resent the email, repeating this process weekly for three weeks. After 25 days with no reply, I sent one final follow-up, stating that I wanted to give them one more chance to respond or make things right before I posted a review.
Finally I received a response from Chad stating “Given that you took 46 days to initially reach out to us on June 26, 2024, and never requested a reply within a specific timeframe in that email or any of the subsequent emails, we believed that we would be given the courtesy of at least the same time span of 46 days to reply. Threatening our company’s reputation and publicly defaming our character unless we responded to you (without a specific timeframe requested) and/or ‘made it right’ (implying a monetary refund) has irrevocably changed the dynamic of this interaction.”
He then proceeded to have a lawyer send me a cease and desist letter, which contained errors in my name and address. The letter stated that no monetary refund would be given, as it was determined that Chad had fulfilled the request. It also included photocopies of two photos of rose bouquets that I had given to Chad during our in-person meeting. However, as stated above, we ultimately agreed to include a variety of flowers, including tulips, to add texture and depth to the bouquets. I sent a confirmation photo of our revised inspiration on November 17, 2023, at 11:46 AM while still at the shop as he asked me to do and followed up with another photo on December 16, 2023.
My emails were kind and factual about the discrepancies. I explained why it took until June 26 to reach out (I was on a 2 week honeymoon after & ultimately hesitant to raise the issue).
The response from Cambria City Flowers was unprofessional, especially given the significant investment and trust placed in their services. They accused me of threatening their company’s reputation and defaming their character. However, leaving an honest review does not constitute defamation.
I have factual evidence and dated emails to prove that I did not receive what I requested. Their response showed no effort to work wi
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May 2024 by Kim Devlin
Beautiful flowers!!
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February 2024 by Marcia Slisz
We are out of town and recently had to send flowers. I remembered this florist and called and spoke to a nice gentleman. I told him what I wanted and he promised to have it delivered on Friday. We were not disappointed. They were beautiful. Thank you so much for what you did.
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January 2024 by jennifer mikesell
I had not heard of Cambria City Flowets. My Dad got me flowers for Christmas. They came today and are absolutely gorgeous. Thank you!
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November 2023 by donk Keith
Excellent Service
Beautiful Arrangements
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June 2023 by Jackie Austin
The flowers are absolutely gorgeous and fresh. This is been the best floors that I’ve used in my entire adult life.
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April 2023 by Carrie Blough
The arrangement was beautiful and arrived as planned. I will order from this company again.
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March 2023 by Sapphira B.
Thank you Cambria City Flowers!! They made my niece a beautiful bouquet of gorgeous jewel toned flowers. Gerbers, Tulips and Roses etc. The occasion was my 18 yr old niece's high school musical. I chose to have Cambria City Flowers make a custom . I was not disappointed. My niece loved them. They were beautiful. Thanks again, CCF!
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February 2023 by Jared Griffith
Cambria City Flowers delivered a beautiful arrangement, to my wife’s place of work on Valentine’s Day. She made quite a stir with her gift. She’s still ogling them! Beautiful work Cambria City Flowers!
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February 2023 by Karen White
Cambria City Flowers did a beautiful arrangement for my mom on Valentine’s Day! My mom was thrilled, and I couldn’t have asked for anything prettier! Always my go-to florist in Johnstown!
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January 2023 by Sarah Meier
Very bright beautiful flowers! So absolutely gorgeous, fresh, full, and wonderfully arranged. Thank you ?
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November 2022 by Janet Todd
Breads are fantastic. Everyone is so nice
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November 2022 by Linda Diedrich
Wonderful florist! Would highly recommend!
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November 2022 by Frank Pop
Excellent. Thank you
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November 2022 by Mallory CW
Stopped in to look and left with an absolutely beautiful bouquet of roses. Everyone was incredibly kind and lovely. Gave so many recommendations for places local. We'll definitely be back!
