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January 2024 by Arnon Degani
So, I leased a kia from Matt Blatt Abington and came for my first maintenance call. It went very efficiently - all the staff were nice, especially Allen. I was out of there in less than an hour.
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January 2024 by Mary Guerriero
Exceptional customer service by Tim the service manager. Tim went above and beyond to keep me informed about my vehicle while it was in for service. I highly recommend Matt Blatt Kia!
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January 2024 by dre smith
Tim deserves a raise! Helpful and personable, ask him about the pool on the 2nd floor. He'll tell you he is giving you the best guy for car, hes just buttering you up. Clean space. Coffee. Hit up the delicatessen for food while you wait
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January 2024 by Murray Levin
This was our first time using the service department at Matt Blatt. We were extremely pleased with the efficiency and quality work that was performed.
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January 2024 by Denise Crump
Top of the line service. My Brother say they are the best and the do a great job
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December 2023 by Ruth Taylor
Professional and Informative
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December 2023 by Marc Zufolo
Called the Service department three times, and every time they picked up and hung up. Guess i'll go somewhere else
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December 2023 by Jay Shellmon
Truly GREAT Experience!! Took Kia for software ugrade and rep (Marcel) explained everything very clear. He followed up with other questions I had and made sure I got feedback. Def will return for service, Quick, Efficient, clean and orderly. Keep it up. Def will spread the word on the great job done.
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October 2023 by Mark Patton
Customer service here is incredible. Unlike other big dealers in the area, they answer the phone when you call for an appointment. The manager I talked to gave me his name, told me to come find him on the day of the appointment (only a four-day wait), and when I arrived he knew my issue, told me how he was going to staff the work, and gave me realistic timelines for when it would be done. Throughout the wait he communicated openly, clearly, and honestly. There was no hint of "we know what we're doing, you just sit and wait for us" as is common in my experience.I have never been treated with such respect at any dealership service shop, anywhere and anytime. I know they're expanding their service building, and so the physical space can feel a bit like it's under construction. But once they're established their business is going to explode.Service: Transmission
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October 2023 by Patricia Davis
I had an appointment to have my battery checked and to have two recalls repaired on my 2016 Kia Forte.This was the first time I used this business.I was greeting by Ann Wilson who was pleasant and knowledgeable about the business. She informed me of their procedures to meet the needs of my car repair. During the time the car was in for repairs she kept in contact with me informing me of problems located and cost of repairs.When I retrieved my car, Ms Wilson supplied me with additional information to continue the upkeep of my car.I was very pleased with the customer service and repairs.Service: Battery
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September 2023 by S. W.
If I could give this dealership zero stars, I would. There are several reasons and incidents, (within the same twelve month period), that occurred with my time wasted, vehicle neglected, and being lied to about services rendered.Incident #1: I made an appointment, to get my inspection updated. I arrived on time for my appointment. I was instructed to have a seat in the waiting area after given my ticket. I've waited for a total of 3 1/half almost 4 hours. I didn't realize the wait time was longer than normal, because I was also working "from home" on my devices. So between assuming that there were a lot of customers ahead of me, and then, being preoccupied with work, I didn't realize how much time passed by. No one checked in on me until the very end of my four hour wait. Towards the end my waiting period, the manager asked me why I was there. I told him for inspection. He left the waiting area, then returned. It turns out, I was forgotten. My vehicle was finished for more than two hours, but no one came and got me. And the further reason why no one came and got me, was because my car ended up being on what they call a "rooftop"? The manager of the site, apologized, and offered no payment for services rendered that day. Incident #2: It was time for an oil change. I called to make an appointment. I was told that I did not need an appointment; to just walk in. I walked in the next morning, and was met by the same elderly/older man, that always checks customers in. He took my vehicle, gave me the ticket and told me to go to the waiting room to have a seat. Wait time was approximately 1.5 hours. After being called, to have a seat to go over the bill, I was told that I owed a substantial amount, more than what I paid previously. I asked the associate, "did prices increase"? She said no. I told her to research my previous receipts for the same service, because I have never paid so much for an oil change. She researched it and saw that I was telling the truth. She told me to hold on. She went to talk to the manager. She returned with a new bill. The bill was what I paid before and before that and before that. So she lied to me. Or someone lied when generating my bill. Or they either saw stupid written across my forehead, or they try to muscle every customer for false charges. OR a combination of all. Incident #3: After my oil change appointment, I was told that my vehicle is ready. I went out to the service area, my vehicle was not present in the spot that it normally is, after being serviced. Instead, my vehicle was parked, in the parking lot, not even in the front of the entryway, but ALL THE WAY ACROSS the lot on the far side towards the other street. I thought I was in the twilight zone at the very moment. My vehicle placement was so suspicious. After finding my car, with no assistance from the mechanics, or at least the one that worked on my vehicle, I noticed that I did not receive a new sticker, that has the new mileage for the next oil change, so something told me to check my dash to see the oil life, etc. NOTHING was topped off; the antifreeze, the coolant, oil, etc. I was livid!! I drove my vehicle BACK to the service area and demanded to know why the mechanics of Kia Susman are trying to RIP ME OFF! Another mechanic apologized and took care of me immediately, however, this is ridiculous!! One of the mechanics told me, that next time I come, that I can request whom I want to work on my car. WHAT!?? I have to make special requests?? This is not a hair salon or barbershop. Why aren't ALL the mechanics qualified? How does one take a customer's vehicle, and not service it?? I should not have been charge for that. I actually overheard one of the mechanics telling the woman who rang me up, that they should not have charged me! But she just looked at me, with a side eye and kept walking towards the door that leads to the waiting area. This place is appalling!! I gave it way too many chances, and I'm just going take my monies elsewhere and if you're smart, you&a
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August 2023 by Meghan Graham
I can not say enough about Allan Brason, the Service Manager.I leased a new 2023 Telluride a month ago. While driving over the weekend with my husband and 3 children, our engine began to over heat! We pulled over into a gas station and my husband filled it up with coolant, only to watch it leaking from somewhere underneath. It was too late on a Saturday for anything to be done.The next day, Sunday, I scheduled a tow through Kia Roadside assistance. They were here promptly and towed our car to the closest dealership--Fred Beans in Langhorne. I did not have the option to choose where the car would be towed, unfortunately. It was selected for us.On Monday morning I received a voicemail from FB. They were inquiring as to why my car was there and said they had a full day of apts. I called back and spoke to Ryan. I was confused as to why they wouldn't know why my car was there as I used Kia Roadside assistance and explained everything in there. He said they don't receive that info. He told me that they may not be able to look at my car until later in the afternoon, or maybe not until Tuesday, and asked who I purchased the vehicle from. I told him I purchased through Matt Blatt and would have elected to have it towed there if I had the choice, but I did not. I explained, again, that this was a BRAND new vehicle, that is was our MAIN family vehicle, and I needed a loaner to carry us over. Ryan told me to check my insurance policy as I probably have coverage for a rental in there. To say I was LIVID is an understatement. Ryan said he would update me after he had some time to look at the car.About 40 mins later Ryan called back. He said he "spoke to a few people" at FB and they advised him to call me and tell me I should reach out to Matt Blatt to get the car. I asked him if he had looked at it yet, to which he said no, and that they wouldn't have time. I asked him how I was supposed to get the car from Fred Beans in Langhorne to Matt Blatt in Abington. Ryan told me to call Matt Blatt and let them figure it out.I called Allan at Matt Blatt as soon as I got off the phone. He was dumbfounded to hear the story I was telling him. He couldn't believe that another local Kia Dealership were refusing to service my car. I told him, if he wanted to call FB and talk to Ryan and see what he could do, I would wait.Allan called me back 20 mins later and told me they he would have a tow truck to FB by 11am to get my car and he would be able to look at it by 1pm yesterday. When I asked him what happened with FB he said he got no where, and his goal was to get my vehicle fixed the quickest way possible.To his word, I tracked my car on the app and saw it was picked up and delivered to Matt Blatt by 11. At 1:19 Allan called me and told me that my car was DONE! Done! They had looked at my vehicle, identified the issue (THANK GOD IT WAS A SIMPLE FIX) and corrected it. I was able to pick up my car the same day! Allan explained what had occurred, and told me what I could expect with the fixUpon arrival to pick up my car, Allan informed me that they had also washed and vacuumed my car, because the exhaust had left debris all over the back of the car. Now THAT is Customer Service! I will continue to visit Allan and his team. Thank you Allan and the Matt Blatt Abington Service team.
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August 2023 by Sherry Hairston
Alian Branson, the service manager is the epitome of how customers should be treated when bringing their cars for maintenance services. If the crew members don’t want to be involved with the service he represents then they give the company a great disservice.Service: Brakes
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July 2023 by Lois R.
I took my car in to be inspected. It needed a little work. It was a 2016 Kia optima with only 29,000 miles on it. They help me there for 6 1/2 hours and refused to give me my car. They talked me into taking another vehicle. When I took it back the next day, they refused to give me my car back. I ended up having to buy a brand new vehicle. I would never recommend these people. They are crooks and criminals.
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July 2023 by Victor Friesen
great service on the safety update for my 2020 Kia Sorento. Service managers Tim Carson and Jay Burden are great. In and out in an hour and a much safer car.
