-
October 2024 by Elaine Morrison
Probably a solid dealership if 1) you don’t mind them keeping your car for 3 weeks without doing the initial repairs you brought your car in for, 2) you ask for an oil change and tire rotation at time of drop off and they somehow don’t do even that for 3 weeks, and 3) you don’t care about your safety because apparently they don’t check to make sure the lug nuts are replaced after said tire rotation. Also, communication was nonexistent. It’s ok to need more time to do a repair. It’s not acceptable to go radio silent then do a half assed job.
Oh, and they have the nerve to yell at you when you call them to tell them about the issue. Apparently i was in the wrong for being upset that they could have killed me and my children. Thank goodness all they did was ruin my vacation because they kept my car longer than promised and then it wasn’t safe to drive.
I rarely take the time to write negative reviews but this was beyond the pale. I love my Kia and will never take my car back to this dealership again. It’s not worth risking my life in their incompetent hands.
-
October 2024 by Robert Curtiss
Quick and efficient service.
-
October 2024 by Donna Pronzato
I was greeted right away by Reginald Cason, he was very polite, knowledgeable and explained my service in detail. It took maybe an hour and kept me updated of the process. He definitely goes above and beyond service for their customers. I Will only go to that service center because once you find someone that exceeds your expectations there is nowhere else to go
-
October 2024 by Micah Kim
I was having a great deal of trouble with my two flat tires and a broken rim but Tim S. really made the whole process a breeze. I would highly recommend Matt Blatt Kia of Abington Service. One thing I would mention though is the separate locations of the service department and the dealership. If you were to call road site assistance and ask to tow to the Matt Blatt Kia of Abington, they will tow you onto their dealership instead of their service area. Take that into consideration as it is the fault of KIA corporate.
-
October 2024 by Shoshana Hamrahi
My service advisor, Alan was fantastic. It was the perfect experience. I went in for a State Inspection, scheduled on line for my convenience, was greeted at the door and the entire experience was a pleasure. The service was completed ahead of the time that was quoted to me and my car was vacuumed!
Always a great experience at Matt Blatt Kia!
-
October 2024 by Daniel Finn
Service manager Tim I think is his name very helpful and very personable
-
October 2024 by B Real
Awesome staff and I used 3 Girls Towing and Transportation to get my car to the dealer. This is my go-to combo for vehicle maintenance.
-
October 2024 by Michael Ferguson
Thank you for the great service, Reginald!
-
October 2024 by Виктор Лахненко
It's really good service!
-
October 2024 by Jeanette Roundtree
All team
-
October 2024 by Yvonne Firby
Everyone was very nice and pleasant
-
October 2024 by Derrick Bryant
WORST DEALERSHIP EVER….So I went to get a simple oil change and the manager comes up to me as I’m waiting for my car to be finished. He says “we have a problem”. I’m thinking, well what did I do? He walks me out to the service garage and shows me my car, and says while doing your oil change, we accidentally bent your bumper. Now when I looked at it I was frustrated but not upset or angry. I knew they had to rectify there mistake. So shortly after that they ordered the new bumper, installed it and I thought that was the end of the story. They even put on the newer KIA badge for me, which I purchased myself. Probably 3 weeks after they fixed it, I noticed that the clamps near the headlights were coming up. I was told that this would be fixed, being as though they made the mistake anyway. “ Like new “ I believe the quote was from the manager. I have been waiting for approximately 2 weeks for a response. As of yet, I haven’t heard from anyone. I just want my car back to the way it was before my bumper was bent. Hopefully they see this and expedite the process of fixing my car. If they do, I will update this review. Hopefully Matt Blatt KIA stands by there word. Only time will tell.
(Update) Bumper was put on correctly. Some brackets were missing, I’d assume. I am happy to have my bumper not pop up while washing my car now. Thankful for a free inspection for the Alan the manager. Thx to Alan for rectifying the mistake, free inspection, and keeping his word. This was a learning experience if nothing else.
(Update 2) I was rear ended on Aug 6. Took my car to Matt Blatt to give them an opportunity to show they can do good work. I took my car there on a Saturday Aug 10 nd was told that it will be taken to the body shop on upcoming Tuesday. My car just sat on Matt Blatt lot until I picked it up after talking to the manager Alan. I was not informed that it wasn’t at the body shop until I called about updates. Aug 19 the parts were just being ordered while they had my car for 9 days prior. I went to get my car because I didn’t have a rental. Aug 29 I asked the manager Alan about updates on parts, he tells me next Tuesday parts should be delivered. Sept 3 I asked if parts arrived, I was told by manager parts are in transit. Sept 5 I informed the manager Alan I would NOT be returning for their services due to continued delays, not keeping me updated and overall disinterest in servicing a customer. I took my car to Caliber collision and was given an 2 week estimate for pickup of my car. I HATE I bought my car from this company. I will NEVER return to them for anything. Nor would I recommend them for anything or anyone. If you want a Kia use Kia on the BLVD.
-
October 2024 by William Edwards
I was recognized and assisted within moments of arrival. Marcel reviewed the reasons for the visit and gave me a time estimate. I waited in a very comfortable waiting room and appreciated the free bottle of water. The work was completed a bit sooner that estimated. Marcel carefully explained all that was done and the cost was reasonable. Overall an excellent experience and I highly recommend.
-
October 2024 by D Diaz
Thank you to the entire staff, which were professoinal during my visit.
-
August 2024 by John Porter
Service writer Marcell Dugan was very helpfull and informative.
