-
March 2024 by Gail Gregory
They had my car on a Monday I received a call on wed that my car was finished and ready for pick up. A very good job was done. Thank you very much.
-
December 2023 by sarah cunningham
Easy experience and great to work with!
-
November 2023 by Jim Giampa
I've had a few vehicles repaired here. I've worked in a body shop and they do as good of a job as most places. I had one issue where the clear coat came off after a repair while washing the truck. I called them up and they fixed it right away with no hassle.They work well with my insurance, I've never had any hassle.I'd bring my everyday driver here again.
-
November 2023 by Jake Arnoni
They did a good paint job everything else was horrible. They left scuff marks on the bumper, which came out. They completely dirtied up my interior, i cleaned it before i brought it in. There was a oil stain on my sunvisor don't know how you can get oil stain up there. The interior was completely dusty, got charged for a $30 wash job all they did was wash it not dry it. If i was an employee there i defentily would of not left it leave like that.
-
July 2023 by Barbara Provenzano
Did an absolute fantastic job on my car. I would have given more than 5 stars! Thank you, Adam.Services: Air & cabin filter replacement
-
June 2023 by Ethel Wilson
Very helpful and friendly, took care of our needs with our Chevy Malibu. We are very pleased with there workServices: Painting
-
April 2023 by Anonymous Student
Unfortunately, I did not have a good experience with this place. I wanted to like them a lot, because most of the staff I talked to were very kind. Originally, I was quoted a 3 day repair time. I’m not a stickler about that, but it did take over a week.After I picked up the car, I noticed right away that the repair wasn’t up to standard. I’ll attach photos of how it’s supposed to look first vs the repair I got.I called them immediately. The receptionist was very apologetic that I wasn’t happy, and transferred my call to the overseer of my repair immediately. Unfortunately, he didn’t answer and still hasn’t called me back after I left a detailed voicemail.Image A-1: Notice how the side piece aligns with the hood and the headlight cleanly.A-2(their repair): There’s a much larger gap between the side piece and the hood. The pointed end of the side piece is also angled up.Image B-1: The hood and the side piece align cleanly, with only a small gap between the two.B-2(their repair): Note the large gap.Image C: This is the passenger side door, which would not open before the repair. During the Estimate, the overseer assured me the entire door would be repainted and no scrapes would be noticeable.Image D: This ding was right at the impact site, on the hood. They didn’t even bother to paint over it. In my opinion they should’ve at least filled it in or maybe replaced the hood.Image E: This piece of the inside door handle was not broken prior to dropping the car off. This is the door that wouldn’t open.All in all, I wasn’t satisfied. I appreciate that they put in a new headlight and made it to where the door would open. I am not satisfied at all with the body work though. I understand that it is all cosmetic, but I personally care about how my car looks on the outside. 1/10 would not recommend unless you don’t care about looks and only care about functionality.Service: Body & Trim
-
April 2023 by Kayla McCall
I rear-ended another car on 51 on a Friday afternoon. Bowser Collision was in network with our insurance, so we scheduled an appointment for first thing Monday morning. They handled the tow & had an estimate with all parts ordered by that Wednesday. Bowser had my car completely fixed just 12 business days later! Scott was communicative & honest. From wreck to taking it back home, it was a total of 3 weeks. Could not be more pleased! My car was returned to me cleaned, vacuumed, & looking brand new.
-
April 2023 by Brandon Cox
Great place if you need a rental car or any body & paint work done. Everyone was very friendly and got the job done efficiently!
-
April 2023 by Justin & Kayla Bakewell
I rear-ended another car on 51 on a Friday afternoon. Bowser Collision was in network with our insurance, so we scheduled an appointment for first thing Monday morning. They handled the tow & had an estimate with all parts ordered by that Wednesday. Bowser had my car completely fixed just 12 business days later! Scott was communicative & honest. From wreck to taking it back home, it was a total of 3 weeks. Could not be more pleased! My car was returned to me cleaned, vacuumed, & looking brand new.
-
April 2023 by Carol P.
Don't ever, ever take your car here! The paint on my Hyundai literally was flaking off the car. Bowser took pictures and sent them to Hyundai to get approval for repairs. This shop has NO communication with its customers whatsoever! It took 3 months to get Bower to do what Hyundai called a "Good Will Repair Request". When the work was done, there were noticeable chips in the paint. Tom, who oversaw my claim, flipped out because this was not acceptable to me. Furthermore, I asked the question if the whole hood was going to be painted, not once, but twice and was told by Tom that it would be. Now when there is an issue I was told it was not! I pick the car up and go 2 MILES down the road and my car starts shaking and vibrating and seemed like it was running on 2 cylinders. I barely made it to the service department down the road and after checking it out was told the car needed a 'software update' and they did an 'engine adapting reset'! Funny how there was no issue AT ALL with the engine UNTIL the collision center had it for a week. Coincidence? I DOUBT IT! Sabotage comes to mind, especially based on the way I was treated by Tom.
-
March 2023 by Mallory K.
Unfortunately, I did not have a good experience with this place. I wanted to like them a lot, because most of the staff I talked to were very kind. Originally, I was quoted a 3 day repair time. I'm not a stickler about that, but it did take over a week. After I picked up the car, I noticed right away that the repair wasn't up to standard. I'll attach photos of how it's supposed to look first vs the repair I got. I called them immediately. The receptionist was very apologetic that I wasn't happy, and transferred my call to the overseer of my repair immediately. Unfortunately, he didn't answer and we've been playing Phone-Tag for a day and a half. Image A-1: Notice how the side piece aligns with the hood and the headlight cleanly. A-2(their repair): There's a much larger gap between the side piece and the hood. The pointed end of the side piece is also angled up. Image B-1: The hood and the side piece align cleanly, with only a small gap between the two. B-2(their repair): Note the large gap. Image C: This is the passenger side door, which would not open before the repair. During the Estimate, the overseer assured me the entire door would be repainted and no scrapes would be noticeable. Image D: This ding was right at the impact site, on the hood. They didn't even bother to paint over it. In my opinion they should've at least filled it in or maybe replaced the hood. Image E: This piece of the inside door handle was not broken prior to dropping the car off. This is the door that wouldn't open. All in all, I wasn't satisfied. I appreciate that they put in a new headlight and made it to where the door would open. I am not satisfied at all with the body work though. I understand that it is all cosmetic, but I personally care about how my car looks on the outside. 1/10 would not recommend unless you don't care about looks and only care about functionality.
-
March 2023 by Bryan Beam
Paint work wasnt clean, but the paint did match.They claim they wont do other work on my truck because i didnt buy it from bowser.I thimk that sucks..... why did they do the paint then ??
-
February 2023 by Laurie K.
I am seriously disappointed with Bowser. I got a 2023 Nissan Rogue from them 2 weeks ago today and on Sunday, I was driving and my tire blew out, I did not hit anything and was on a residential street With witnesses who Saw it happen. I had less than 400 miles on it and was told by 3 individuals at a tire shop that it was a manufactural defect and I should take it to the dealership and it should be covered. My husband called the service department 5 times at Bowser and left 3 messages and did not get a call back one time, he showed up and dropped off the tire and they said they would take care of it the next day but never did, I stopped by the day after and they decided I hit something, it was my fault and called me a liar. Their idea of above and beyond to rectify this was to sell me a tire at above their cost. I strongly advise you to steer clear of the dealership and service department. They made me feel stupid and like I did not matter. I look forward to completing the new car Nissan survey.
-
February 2023 by Richard Debendictis
When you wait 2 months to get your car fixed and all paperwork is in order supposedly and then a 2 day repair turn into 10 because they keep sending the wrong parts it's either stupidity or ineptness.
