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August 2023 by Abigail Turner
Does anyone know the postmaster here? I need to reach him as I have a package that was supposed to arrive Friday, but hasn't. It is urgent as it is gifts to help orphans of Ukraine. My friend is leaving from here and I NEED it delivered today!
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November 2022 by Terry Walker
A lady named Pam helped me process my Passport renewal paperwork. She was very kind and knew her job very well.
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October 2022 by Jason Rolinski
Mis-scanned 2 separate packages of mine and delivered to the wrong address, never answer their phone to investigate.
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July 2022 by Zach H
Counter people have always been great, cannot speak to the sorters or mail handlers
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June 2022 by Google user
November 2021: The ease of making the appointment and processing the paperwork was good. January 2022: I received a letter from the US Department of State with regards to the passport photograph the employee from the Irwin Post Office took could not be used because the image measured from the chin to the top of my head was less than 1 inch or more than 1 3/8 inch. Both photos were unusable! I tried to make an appointment via the website but was unable to due to the site not taking appointments. I called the Post Office on 1.11. from 2:00-2:46 PM only to be hung up on numerous times and no one making themselves available to answer my call. I understand being short staffed but this was truly unacceptable. I would not recommend this place for passports. If THEY make the mistake YOU are out of luck, out of your money and your passport gets delayed making it impossible for you to make that business trip. Go somewhere else and spend a little more $$ where you will get competent service, have the photos taken with the required specifications AND you can make your business trip! If there was a negative star, I would surely give it to them. You can do better than this!
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January 2022 by Vickie M
November 2021: The ease of making the appointment and processing the paperwork was good. January 2022: I received a letter from the US Department of State with regards to the passport photograph the employee from the Irwin Post Office took could not be used because the image measured from the chin to the top of my head was less than 1 inch or more than 1 3/8 inch. Both photos were unusable! I tried to make an appointment via the website but was unable to due to the site not taking appointments. I called the Post Office on 1.11. from 2:00-2:46 PM only to be hung up on numerous times and no one making themselves available to answer my call. I understand being short staffed but this was truly unacceptable. I would not recommend this place for passports. If THEY make the mistake YOU are out of luck, out of your money and your passport gets delayed making it impossible for you to make that business trip. Go somewhere else and spend a little more $$ where you will get competent service, have the photos taken with the required specifications AND you can make your business trip! If there was a negative star, I would surely give it to them. You can do better than this!
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November 2021 by CHOSEN ONE AMERUKAN INDIAN
Didn't get my packages because the mail courrier told me to my face the delivery was TO HEAVY and this is why my children will not have their milk for dinner tonight. Because the mail courrier decided not to deliver my packages because he thought pantry items were too HEAVY. Didn't know you can have such an important job with privileges to choose to work or not to work.Sad this is what the postal service has come to.Oh yes reported it to one of the supervisors and she said I will have a talk with him ? If it were me I would be fired but he will get a firm talking to.Like I said this is where the postal service has evolved
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November 2021 by Paul Antoon
I ship many packages through the USPS and have had great success. The clerks and carriers have always been very courteous and professional. Great service.
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October 2021 by Donna Zimmerman
I had a package delivered today and mail person stated package was left in mailbox. No it actually left on top of the mailbox at the road. Anyone could have taken it. Very disappointed. for what they get paid a hour, should do better.
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September 2021 by E L C
Horrible mail service, I get notified via email, Delivery attempted: Unfortunately, USPS couldn’t complete your delivery. They'll try again. WHY ? Two days in a row same message. Tried contacting the local office phone rings off the hook no answer. Use the automated line complete waste of time. NO publicly or private owned business would ever survive with such shoddy service. You would think being in business since 1792 they would have this figured out right by now. They don't care, they simply fail and we keep their paychecks and benefits paid for with our money. Like the PA liquor stores, its time to privatize.
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July 2021 by Toni
Never seen anything like this. Packages that require signature should be attempted to be delivered twice. Not a note stating to come get it. Lazy postal workers.Also get it together and deliver things on time
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April 2021 by Joe _
Useless structure, full of useless people.
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April 2021 by Brandon
I lived all across the state and never had an issue with my mail (USPS) until I moved into the area. Irwin office deliveries our mail and it's just terrible. Six years later and it's still terrible. Packages are jammed into the mailbox with no care in the world. I even had to take a part my mailbox to get my mail once. We've had packages thrown up against our glass doors, even while were home. Absolutely insane how they operate.
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December 2020 by Chris L Rocks
Horrible mail service, I get notified via email, Delivery attempted: Unfortunately, USPS couldn’t complete your delivery. They'll try again. WHY ? Two days in a row same message. Tried contacting the local office phone rings off the hook no answer. Use the automated line complete waste of time. NO publicly or private owned business would ever survive with such shoddy service. You would think being in business since 1792 they would have this figured out right by now. They don't care, they simply fail and we keep their paychecks and benefits paid for with our money. Like the PA liquor stores, its time to privatize.
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December 2020 by calculated cruelty
I use this place a lot, and it’s a sad environment.
