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February 2024 by Juliann Puckett
Every time I go to lab quest in White Oak PA eight sign says welcome, walk-ins welcome and they never take walk-ins. They give me a hard time every single time that I complain to my doctor and then when I do go there in White Oak, I sign in most of the times it will tell you that all appointments are booked and tell you to go into your car and make an appointment well I shouldn’t have to make an appointment if it says walk-ins are welcome. My doctor gave me a 24 hour urine test as well. They only gave me one canister I needed to so hopefully this test will be OK because for how much urine you should put out for what you take in in liquids, I must tell them I am not dehydrated it’s just that she did not give me to work who was needed. They should’ve known that I’ve had this test before and I got two containers but there’s different specific test for this urine test for a 24 hour urine test today I went to take my urine back in. She refused to take my urine and put it in the cooler. She said I have to sign in. I do not have an appointment to drop it off. I have to sign in I was not told by my doctor she said just take it to the lab quest and just drop it off well I was not aware that I had to have an appointment to drop off my urine . I did not need to make an appointment when I picked up my containers so therefore I’m not sure why I need an appointment to drop it off so there was three patients in the waiting room and two or three in the back. A young lady comes in with blood in a Val. She did not have an appointment. She called somebody in the hospital the hospital called them back there. She came back in. They mainly took her blood so I said excuse me am I am not understanding why you’re taking something from her and she doesn’t have an appointment she’s just dropping off she came to the door and she said you just dropping off to the lady. The lady said yeah she took it shut the door ice excuse me I’m just dropping off two she said, but you don’t have an appointment. You have to wait for an appointment so I’m supposed to sit there and let my urine get warm And a heated office in a waiting room after six patients and she was very rude and ignorant to a gentleman that knocked on the window to try to get somebody’s attention and she said everybody’s gonna have to be patient cause I’m only one here I’m not understanding why they booked so many appointments because you know they don’t except walkins on the sign clearly says walk-ins welcome, and now I have to drive somewhere else to drop off this urine, because she refuse to take it from me
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November 2023 by Resheda
Great place. Can make appointment day before. Sucks there is no one in the front to assist older people. Sometimes you have to wait. Looks like they maybe short staffed
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September 2023 by Allan “Keep Life Simple” Sensenich
A very efficient,fast and friendly operation. I was out and home before my appointment time. 5 stars
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June 2023 by Stefanie P.
I live close to quest and come here for all my bloodwork. They normally always have lots of appointments and when I get there they always take me fast. I never have to wait that long. Staff is always friendly and nice. I would definitely recommend making an appointment since they always take reservations first.
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April 2023 by Deborah Dirjan
I couldn't believe how fast they called me in being a walk-in! Melissa was the sweetest and kindest person in the medical lab and made me truly feel like she cared about how I was feeling that morning! Chemo really did me in!
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April 2023 by Michael Barnyk
Hour and a half behind scheduled appointments. No room in waiting room. Unorganized.
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January 2023 by Cassie Landolina
I made an appt online and had a wait It was a Saturday morning but the woman who called was very professional , courteous every time she came out to call someone and the other women ther were the same I do t understand why this place has the bad reviews. If you don’t make an appt , your wait is longer
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October 2022 by Sharon Sisco
Extremely poor service; said the computer was kicking the labs out; never again at this quest; Monroeville is the best; they are extremely poor service; seemed confused and said they had one call off
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August 2022 by Elizabeth Fortunato
I am always in and out within 15 minutes.Excellent staff.
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May 2022 by amber myers
There is one good phlebotomist at this location and that is it, she is very nice and sweet I don’t know what her name is but she is in one of the first rooms and she has blonde hair. Everybody else I have encountered hasn’t been nearly as friendly and good at their job as she is. I just went in today and went to I think room 9 and a woman with brown hair took my blood and I almost fainted because there was a problem with the tube or something and she had to change it in the middle of taking my blood. This put me in extreme distress and instead of making me feel better she just upset me more. This is by far the worst experience I have had at this location. It’s like Russian roulette going to this place, if I don’t get the lady that I know is good, I just know that I am going to leave with a horrible experience. For the past few months I haven’t gotten the one phlebotomist that I consistently have good encounters with and it is unfortunate.
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February 2022 by H and R Waterproofing
Extremely unprofessional would not go there if my life depended on
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January 2022 by Hannah Freyvogel
They were fine. The phlebotomist was curt and didn't seem to like her job, but she was efficient and responded well to a little kindness. The pandemic has been hard on everyone, and I can't imagine how many people they have to deal with on a daily basis who are unable to use basic reading comprehension to see that appointments are necessary and follow directions... Like, it seems, many of the recent reviewers here. I would use this facility again for bloodwork.
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November 2021 by Product Shop
The one staff member was just rude, for no reason aside from the fact she might not like what she does for a living? If you want to see what I mean, don’t reach out to me. Instead send a secret shopper or go yourself pretend to be a client/customer. Don’t make an appointment and see how they treat you. You will then understand what all the negative comments are about.
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October 2021 by Lorraine Sciulli
Walk in for blood work one person is in the waiting room I'm told you have to make an appointment to get in. The next app was at 1:20! It was 11:35! This is a joke and no where on their page to they state you MUST have an appointment. Quest is like all the rest.....I've been using Quest for years. You just lost my business. Your not the only place to take my insurance money.
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October 2021 by Brianne Hopkin
Heartless phlebotomists. They don’t care about you whatsoever and are very rude.
