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April 2024 by Donna Dryburgh
The sales lady was very nice. I showed her the mattress I wanted from the ad and although there wasn't one to try in the store, she showed me one that was most like it. She was very helpful with information regarding my purchase and return policies. I would recommend the Irwin MFirm to friends and family. Looking forward to delivery in a couple of days.
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April 2024 by Howie Lesofsky
The customer service was great. My sales rep was able to provide all of the answers to my questions. She also provided suggestions in other areas that I never considered.
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April 2024 by Rosemary Kolar
I was told this replacement mattress was going To be put on my bed,,,,, that you were taking this damaged mattress away. Now,,,, you say that your just dropping the mattress off and that I have to as a handicap person has to do it myself. Noooooooo. That's not what I was told!!!!
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April 2024 by Robert Homick
Sue at Mattress firm was very easy to work with she explained all the details of the different mattresses helping me make an informed purchase. I would recommend Matteress firm
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April 2024 by Penny Brant
Classic was very helpful in my choosing the best mattress for me. She is very knowledgeable and friendly. I will definitely recommend Irwin Mattress Firm and Classic to my friends.
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March 2024 by Jeremiah Theog
Michelle was literally a gem. I just needed a pillow but i was very picky and she provided me with top of the line concierge service by helping me find my new favorite pillow and it was super quick and painless. #TeamTempur-pedic
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March 2024 by Teri Rayman
It was a very pleasant experience. Jane was very informative and has a wonderful personality. We are very pleased with our purchase.
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March 2024 by Andrew Krul
Kristen was very nice & patient with us as we made our decision, she helped us choose between mattresses with suggestions based on our ‘sleep profile’. She wasn’t a typical pushy sales person, very personable & polite. The prices are very fair as the mattresses will last you close to 10 years, the warranty is a plus too & unlike any other mattress & furniture store… they even deliver for free! If you aren’t satisfied you even have the option to bring the mattress back within 120 days, just pay $99 for sanitation so they can sell it as used. Thank you, Kristen! We’re so excited for our new mattress!!!
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February 2024 by Patrick Ewing
Jane did a really nice job of answering all of our questions about the mattress and boxspring that we purchased. We ran into some technical difficulties when it came time to pay the bill, but we worked through them just fine.
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February 2024 by Ken Balego
I believe the sales person was named Jane she was very helpful and explained everything to us.
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February 2024 by Christopher Moran
Great experience at the Irwin store while buying my new mattress. Sleep Expert Mindy took care of me and answered all of my questions. I would highly recommend Mattress Firm stores and definitely buy during a sale.
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February 2024 by Matt
Great CS and friendly reps. Honored their word
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January 2024 by Gary Podkul
Andrew was a great salesman! Very helpful and accommodating to my physical and pocketbook needs.
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January 2024 by Erika Horvat
Jane was wonderful.
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December 2023 by Janice O
John was knowledgeable about the mattresses in the store. He was very patient answering my questions. He was not pushy while I was evaluating the products and making my purchase decision.
