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March 2024 by david voltaire
Honestly this was the worst customer service experience I've ever had not only was I racially profiled they used very manipulative tactics to make me uncomfortable during the car buying process along with telling me a lot of misinformation and wasting my time I would recommend buying from any other dealership they seem to mis the point of working at a dealership which is to sell cars you are better of going to a dealership more focused on getting their customers into cars instead to profiling their customers it was as if they felt a sense of entitlement and should be the ones who personally decide what cars someone can and cannot drive based upon their own personal preferences
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January 2024 by Luke Z.
Bad business ethics. They sent an employee to fix paperwork at a funeral. The employee walked in and asked the widow to sign papers as the business screwed up on there end . How is this ok for any business. Will never purchase a vehicle from this company.
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December 2023 by Liz E.
Test drove a car on Thursday evening, no one there to look at my trade and they were closing, but my trade wasn't part of the equation, as I am keeping the car so I told the salesman to put together numbers and get back to me, I was very interested in this hard to find car I had been looking for. I couldn't make it out the next day but again I asked for sales numbers...sales manager texted me Sat to see when I could come out...I replied I was interested and would like to see some numbers on the vehicle (no point in going out there again if I couldn't get him to give me his deal in writing.) Salesman texted later to say the car had been sold. What part of "I'm interested, get me numbers" do these guys not understand? I'm back to square one looking for the car I like. Wont be buying at Shorkey though.
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July 2023 by Edward Richardson
Tammy my sale lady was excellent.
Gave e her full attention to me thurgh process of buying. Thank ou.
The over all experience was excellent
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June 2023 by Ben Cramer
The automatic text message I received had a link to schedule the appointment myself. I tried several times, but it didn't work. I finally gave up and called the dealership service department. The folks in service were great, and had me squared away for an appointmentment in seconds. When my service was completed, they offered me a free car wash, which was awesome.
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June 2023 by Mark Strangman
I have within the last two years bought two cars from Jim Shorkey dealerships and been very satisfied with not only their service but their professional courtesy. However I recently helped my Son purchase a car from Jim Shorkey Mitsubishi, a dealership I had not previously Dealt with. He bought a 2010 Chevy Malibu with low mileage which was very encouraging. He drove the car for about a week and the dashboard went out. He took it back to them and they agreed to fix it. He got it back and it still did not work right and the car didn’t seem to be driving right. At this point he’s owned the car for just under three weeks but has only driven it for about a week. He took it back to them and they told him they had used a used part which apparently didn’t work so they had to order a new one which they would replace. They told him to drive it until then and they would let him know when the new part was in. He had not driven it long when the whole car died and would not drive. He towed it back to them on his own expense and they said that the transmission was bad. They would fix it for him but he would have to pay for it. The best they could do was offer him an employee discount so they estimated about $2500. He bought a car in good faith from them drove it for maybe at best 10 days and the transmission went. The car had less than 70,000 miles on it and they’re saying they are not responsible for the transmission. This is at best shady used car dealership action and I am totally blown away that a reputable company like Jim Shorkey would treat one of their customers like this. They should be responsible for what they sell. Do not buy a used car from this dealership unless it comes with an outstanding warranty. They don’t back up what they sell.
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June 2023 by Karen Britton
Had a great experience with the purchase of my vehicle in 2019 but when I traded it in two years later and tried to cancel and recover a credit owed from the GAP insurance that I took out on it, everyone seems to disappear! Huh?! Anyone else have this problem??
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June 2023 by Justin Bellono
Received a call 6 months after buying my truck to see if I was enjoying it and to see if I had any problems. Ayla was the best during and after my buying experience. Customer service is top notch!
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June 2023 by Allison Persi
Ayla was of great help to me when looking around for a new car. She was thoughtful and honest. Highly recommend!
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June 2023 by Charlotte Ziegel
We had an incredible experience buying our Outlander last week. When another local dealer fell short on their customer service we called Austin from their parking lot and drove the extra 15 miles to visit his location. Best decision ever!
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June 2023 by Jamie Butler
Place treat you like family soon as you walk in the door my son got a best buddy there and AYLA was just wonderful from the time she greeted me till the time I left helped me understand everything and answered every question I threw at her Jim Shorkey got a gem in the store with her
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June 2023 by Sondra Upole
Great place to buy a used car! Ayla was able to help me get in my dream car. She worked with me primarily over text message and around my work schedule. Go see her! She's wonderful.
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June 2023 by Tara Wright
Ayla is one of the best personable car sales gal that helped me get into my new Mitsubishi Outlander Sport! She was very knowledgeable of everything and very welcoming like family. And would still keep in contact with me to check to see of I still loved my vehicle I had purchased. If you love kind and knowledgeable car sales hit my girl Ayla she'll make it happen???????
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June 2023 by Keona
Austin was great! Thank you!
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June 2023 by Robert Dencher
Purchased my 15 STi from this dealership. Dustin/Austin we’re great everything went very smooth. They both were highly professional and accommodating. I highly recommend this dealership to anyone!
