August 2023 by jp s.
My husband and I have a hard time finding a automotive garage that we feel we can trust and does not take advantage of us, financially, when we take our cars in with an "unknown" issue. Since we don't know much about fixing cars we have to trust the mechanic at his word. I believe it was a husband and wife, (maybe the owners) who both greeted us when we arrived. They were both very polite and pleasant to talk to. After explaining to the mechanic, the issues we were having with our "seasoned/older " vehicle, he took the time to go over several things that could be causing the issues and several different solutions, quoting a round about cost of each possible solution. After he checked our car, thoroughly, he told us that we didn't need any of the more expensive solutions he had previously mentioned but he could solve the problem for about $100. We were so grateful. This must have been the first time, we can recall, where we felt like the mechanic wasn't trying to send himself on a lavish vacation with the money from our shop bill. When our car was done, it ended up being slightly more than anticipated but with each step along the way the mechanic himself called us to go over any extra work, before doing it, and what it would cost, allowing us to choose if we wanted the work to be done or not. We have faithfully used this garage for years now for both of our vehicles and most of our childrens too. Now the lady we met, on our first visit, must have been the mechanic's wife ( I think ) because she would go over the bill with us and order the parts we needed sometimes, but I don't think she worked on the actual cars. What she did do, that really made our day, was send us a sort of news letter a few times per year that had all kinds of neat articles in it. We found ourselves looking forward to receiving the next newsletter because you just never knew what was going to be in it.... Anything and everything...from coupons for services to poems to tips to care for your car to silly jokes or recipes. We couldn't be more pleased with the services we have received over the years. We always felt blessed to have found this garage because it always felt like a very personal experience when we would go there, from the very first visit. We wouldn't want anyone else to work on our cars and highly recommend them to anyone looking for a good mechanic at very reasonable prices.
