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September 2024 by Becca Pochiba
Everyone was so helpful and wonderful! They made buying my new Outlander stress free! My sales girl Jody was absolutely amazing! Thanks to everyone there for such an enjoyable process!
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September 2024 by Melissa Rainey
Always a great experience with wonderful people. When I had an oil leak issue and even though I live 2 hrs away they came and picked up my car, and delivered a loaner for me to drive for the week, then drove my car back to me when it was done. I don't know of any other car dealerships that would do that. Their service is exceptional.
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August 2024 by Monica Sirochman
As I showed up, they greeted me with good attitude, Smiles and they act like they knew me forever. I went in there for a used car and I came up with a new car! I had my eye on one and came out with a better one! I mean, came out with better price and much more equipped stuff and a better price! I worked with Chris Frank and he was really good to work with! Like we knew each other forever! They will work with you in anyway financing, and the quality of the Vehicle you want! So come on down and see Chris and his team members at colonial motor On fourth Street and tell him I sent you! Oh, the warranty is great too! So what are you waiting for? Why are you sitting there? Come on? Let’s go! Go see Chris and his team they’re waiting. Tell him about me. I sent you there.!!!!! ???
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July 2024 by Cheryl Smith
It was a super very good experience. My salesman Chris Frank was super and if I ever need to get another vehicle I am going to him and Colonial . I would give him and Colonial an above 5 star rating if there were more stars. The place is so friendly and they take care of you. Thank you so much. Cheryl
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May 2024 by Linda Fluke
Put a deposit down with the assurance we would get it back. We decided to go with another vehicle closer to home for servicing snd they are refusing to refund our deposit. In fact they wont even return our phone calls. Be careful when dealing with this company
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April 2024 by Delinda Perry
If I could give them no stars I would. That being said, I took my Mitsubishi to their service department, I was told that nothing was covered under the cars warranty due to the fact that someone tried to steal the catalytic converter, which did not happen while I owned it. The 02 sensor was replaced with a aftermarket sensor, again not by me. They said if I replace it with a OEM sensor that everything will be covered if there are any further issues with it. I paid to have it replaced,, $700.00 was the cost. So a few months later guess what the 02 sensor needed to be replaced again. In the mean time we moved to another state, the closest dealer is 1.5 hrs away, I made an appointment for the soonest date possible, I told them that Colonial had replaced the 02 sensor, and told them everything that Colonial had told me . They then lifted the car and came to show me the sensor, Colonial service department spliced the wiring on the 02 sensor. That is a big no no. They actually said that Walmart, which changes my oil must have done it, not their service department. WOW really, no one but the dealership has touched the car for anything but oil changes and a new battery.
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April 2024 by kim misurda
Holly in service is great! She is so knowledgeable and efficient. I like to schedule my appointments with her.
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April 2024 by Linda Convery
Chris frank was amazing he helped me through everything thank you chris iam very happy with my car it's just what I wanted
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April 2024 by Maria Versace
It was a great experience working with Nick at Colonial! He did what we asked of him, answered our questions, and always returned our calls in a timely manner. We are very happy with our new car. And we love the Colonial Service Dept. They take good care of us!
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April 2024 by Melissa Blaner
Chad has been helpful in answering any and all my questions, if I called and he was unavailable he called me back in a reasonable time. I have also referred him when talking about my new Outlander. Great overall experience!!
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March 2024 by David Exton
Very friendly enviroment. Nick Carey was an excellent salesman. He explained and answered any questions that we had. If he didnt know the answer he found out for us. There service was excellent. They fought with the bank for atleast an hour to get us the best deal and I apprciate it. Free car washes and a killer warranty. I would go back in the future.
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December 2023 by Ann Marie
Wonder experience love my Mitsubishi
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November 2023 by Julie D
This complaint is NOT against the dealership - the dealership is great; it's features of the car itself that are suboptimal. The poor quality of the tires that came with the car is disappointing. After only 11 months and 18k miles on the road, the front tires are down to 3/32". The interior lighting is inadequate. There are no ceiling hooks to hang garments in the back. The glove compartment door easily disengages and comes off. Finally, the passenger side wiper is poorly designed - it angles up into the field of view when not in use. I understand that the Mirage G4 is a bottom of the line car, but I doubt these deficits saved much on the production costs. On the positive side, this car cost less than many 5+ year old used cars and it has great fuel efficiency - 39 MPG highway, avg 30 MPG mixed
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November 2023 by Tracy Hoffman
Horrible experience trying to get brakes for my vehicle. Over the span of a month I called 4 times to have brakes sent to the auto shop that was fixing my vehicle. The brakes were never sent. I gave my information 3 times to the parts department with no results, even though I was told each time the brakes would be sent out the following Monday. I also spoke to the parts department manager who said he tried to call me to verify where the brakes were to be sent. This was a total lie. I had absolutely no missed calls or voicemails from anyone.I also called and left a message with the receptionist saying “it’s getting dangerous to drive my vehicle” with no results.I ended up having to go 2 hrs away to the dealership I bought my vehicle from to get the brakes. I also had to get rotors due to the damage of the bad brakes.Don’t ever go to this dealership for parts!!
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November 2023 by Zeshan Aziz
I was considering buying a used Mitsubishi Outlander in Pittsburgh. According to CARFAX, that car had prior work done at this dealership, including a transmission replacement. When I called for the vehicle history, the staff was helpful, took my details, and the manager called me back within a couple of hours and provided me with relevant information. I didn't end up buying the car but thought I should add a review about the customer service at this dealership which is very commendable!
