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March 2024 by Chica
I called to speak with somebody because I had an issue at the union deposit store. I spoke with Rosie I thank her so much she had the best customer service I received in a long time. She is so nice and provided so much clarification for me. If you need to do any shipping or returns, go to the Hummelstown location, not the union deposit
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March 2024 by K K
They charge a “tape fee” for not taping the box. I get that there are expenses to be covered but they tell you after waiting in line and after they checked the box. They should post this at the front door before someone walks in.
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March 2024 by justin reader
Bad service wouldn't take a return from Amazon no reason
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March 2024 by Matthew Ferrara
Charged me $1.60 for a piece of tape to close a box. Guy was on a major power trip because “tape is expensive”. Take your business somewhere else.
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January 2024 by Eric Tucker
Went to this store for convenience because I had a return as well. Very expensive shipping my package,$32. Nice people. But with the cost and to top it off the cc card, ask me to donate. REALLY. I donate to various charities, I just don't want the guilt of not donating every time I buy something. I will go out of my way and go to my local FedEx or USPS stores, a lot cheaper and less guilt. Owners of this establishment, think about this. Other UPS stores don't do this.
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January 2024 by Donald Dissinger
Great service
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December 2023 by Gmail Account
I have gone to this UPS store several times and I can honestly say I’m never disappointed. They are extremely kind and helpful. Today I went to send a fax and was helped by Devon Reigle. He was very professional and offered to help me through the entire process. He gave me a cover sheet and just wanted to make sure everything went seamless. Thank you Devon and thank you staff at the UPS store in Hummelstown.
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December 2023 by Vicki Gravino
Devon and his team are extremely helpful and knowledgeable. I love going there and being greeted by there very friendly smiles and conversations. Dervon goes above and beyond for all his customers.
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December 2023 by April Halbleib
Says it's supposed to be open on Sunday. They are not!!! Will be back open on Sundays after the holidays. Busiest time of the year and you close.
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December 2023 by Cameron O'Connell
The staff here are maximally friendly while also being very competent at their jobs. Both employees I have interacted with seem to have a great dynamic relationship and I can tell that this location is managed by a true leader. Best of luck to all of them in their careers!
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December 2023 by Cait Finn
Normally great experience here. But frustrated that hours on your google profile not up to date with actual hours. Showing 10-3pm on Sunday so I took drive out to drop something off. Your door says closed on Sundays. Please update
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October 2023 by Bryan Edwards
I drop a lot of express boxes off here in the self serve kiosk because I run a business.I never wait in line because half the time the new associates are not trained on how to process and scan a label to print a receipt. The teenagers who work here are not the best workers either their attitude is "I'm here for a check" kind of deal.This store needs some enthusiasm from it's franchise manager to keep people coming here.Prices at the UPS store for boxes are outrageous. If you don't have a box, take an Amazon box from someone's recycle garbage. UPS will ship anything in any kind of box. I worked inside the warehouse for 13+ years.
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October 2023 by Jessica Boyer
Very disappointed by the advertised business hours being wrong on google and the ups website. Both said this store was open on Sundays and it is NOT. I had had an Amazon return the required it to be delivered to a ups store (not a access point or drop off location). All the stores ‘near’ me are a hour drive away. I made the mistake of coming to this one and was extremely frustrated to find it closed and the hours sign on the window advertising that it was closed Sundays (while it’s advertised online as open til 3pm).
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October 2023 by Sue Bracht
Very efficient! THE best customer service I’ve ever experienced. The world needs more joyful enthusiast Rosie’s!
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October 2023 by Albus Dumbledore
Do not answer their phone and were rude to me when I tried to use notary services, which their website claims they have, but are actually quite limited.
