Chapman Ford of Horsham Parts has received positive reviews for its friendly and professional service. Customers appreciate the attentive staff who make the car buying experience enjoyable and stress-free. Several reviewers highlight the excellent customer service provided by team members such as Courtney, Nolan, Wendy, and Reuben, who are described as attentive, professional, and top-notch. The dealership is praised for its straightforward approach, with one customer noting that there was no pressure during test drives or negotiations, and they were offered a discount off MSRP on a new vehicle. The service department also receives high marks, especially for going above and beyond. One customer shared that despite a car issue caused by a hanging caliper, the dealership took full responsibility, repaired the vehicle free of charge, paid for the towing, and arranged for the car to be delivered to their home. This high level of accountability and timeliness is uncommon in the industry and left a strong positive impression. Additionally, the dealership makes it easy for out-of-state buyers, with one customer mentioning a simple and efficient process for ordering a vehicle remotely. Overall, Chapman Ford of Horsham Parts is recognized for its professionalism, customer care, and commitment to customer satisfaction, making it a trusted choice for both purchasing and service needs.
I recently purchased a vehicle and had a very positive experience. I worked with Courtney and Nolan who were extremely attentive and professional. They made the car buying experience fun I would highly recommend them!
June 2023
I had an exceptional time. Wendy is a great advisor and the rest of the department is wonderful as well. The technician Ray was great too and sent a video that was perfect.
January 2023
Chris Rowe and Reuben Guntipally were the best! Their customer service was top notch. As Chris said, I was a hard negotiator but he took it all with a smile. I would love to work with them again.
