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March 2024 by Melissa Collins
We love our new truck! Frank was very upfront and honest with us!
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September 2023 by Eddie
Had my car serviced for my son at Chapman Mazda, two days later he was broken down on the side of the road. I called them and asked to speak to the service department....days later no call back.
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August 2023 by Greg P.
Had bodywork done they said it was a lifetime warranty lied to my face found the form does say lifetime warranty still won't honor it have to go through lawyer big time rip offI work retail in Bucks County I let all my customers know that they shouldn't go to this company they're awful go to another Ford dealer and Jeep
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August 2023 by Lauren S.
I recently purchased a vehicle and had a very positive experience. I worked with Courtney and Nolan who were extremely attentive and professional. They made the car buying experience fun I would highly recommend them!
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April 2023 by Artese D.
First I'd like to acknowledge my own stupidity. I have a dodge and online I scheduled service on the Ford side. That was my fault and maybe I'm a little dumb but I don't think anyone should be treated as if they're dumb regardless. So my appointment was for 9am and I dropped my car off before they opened so I can go home to get some sleep before job #2. I wake up at 1 wondering why I haven't heard ANYTHING from them. When I arrive, no one was helpful so I follow where I think I should go until finally I'm acknowledged and questioned on what I need. After explaining I had an appointment at 9am and dropped it off in the morning, I'm asked what kind of car and when I say Dodge I'm immediately condescended to. No big deal, because I know it makes no sense to bring my car here when they literally are connected to their own dodge dealership. Doing my best to finish a sentence even though it's clear this lady wants to dismiss my dumb self, I explain to her I know I made that mistake but I dropped my key off on their side and everything. I'm told that doesn't matter they send dodges over there if they get them. On my way over I see my car unmoved, I go back in to make sure she's sure (I wish I got this lady's name) she is sure (I'm obviously such an idiot) so I go to dodge. To be clear the dodge people were attentive and pleasant and moved to acknowledge me right away when I came in.Anyways, after looking for me because, (Shocker, they didn't have it.) it turns out the Ford side DID HAVE MY KEY FOB AND CAR. So I'm so frustrated at this point, (Dodge side was so nice) I go back, walk past multiple Chapman ford employees to the back desk where the lady who thinks I'm an idiot is, and she's just like he has it and points to the dude who ignored me when I walked in. I go back to him, he hands me my fob minimal acknowledgment because ya know I'm a 3rd class citizen who is clearly dumb, and my car was untouched from 9am to 2pm despite filling out contact information AND HAVING AN APPOINTMENT! So my dumb self could tell right away that my car was still at the Ford place and obviously the MINIMAL amount of effort to just check would have kept me from being late to work, but instead I was dismissed and ignored and my time was so ridiculously disregarded. Like how do you not at least call me and say wrong side, come get your card to schedule another day? Why didn't the website fix it when they got my vin? Like what? This is only my second time at this Chapman and the first time was wonderful which is why I can back. But guess who served me? The Dodge side. Maybe it was the way I looked. I dont look rich. I was in my work uniform.Maybe she didn't like something else about me? Idk. 3 times the charm I guess. Wish their website had a place to reach out to and complain because I'm so tight on time and I have never had my time wasted like this before. Or treated like I'm dumb like this before.
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February 2023 by Timothy C.
Beware of Chapman Ford in Horsham. Recently took my vehicle in for inspection and oil change. Dealer suggested replacing the cabin air filter, which I had replaced on my own and within 30 seconds, but they determined the vehicle that has 15k miles needed a "second" brand new filter to be installed in less than 6 months. When I installed a few months back, the filter cost me $13. They felt $108 was a fair price for me to pay. I decided to ok to order to see how they would proceed and I guess they felt taking advantage of me seemed to be worth it. This vehicle sits in my driveway most days as my wife and myself work from home full time. It's not the money, as much as they ripped me off with parts I didn't need. Don't fall victim as I did. Save yourself money and look elsewhere for service. They have lost a customer in me, and when both my Ford leases are up in 1 year, Chapman will be off my list to buy/lease or service my vehicles.
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January 2023 by Mark S.
Worked with Nick (Jan 2023), and though we couldn't work a deal that was within my desired price range, he answered all of my questions, I went out for a test drive, and at no time did I feel any pressure. He didn't waste my time, I didn't waste his, and we parted with a handshake. When I go back (when the market returns to normal); I'll most definitely work with Nick. And too, on the vehicle I looked at (new), no markup over MSRP, and in fact, they were willing to offer a discount off of MSRP.
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October 2022 by Bill W.
Ordered a new Mustang in June and have been waiting for a build date; instead I get an email 4 months later that my car can't be built for 2022 and I need to start the process over again and order a 2023. Never was I told that this was a possibility and I have the financing set up already. They have lost a customer
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May 2022 by Stan D.
I ordered/purchased a vehicle through Chapman. Throughout the entire purchase process, I continued to be transferred from one person to another, and never dealt with the same person. I ended up dealing with 7 different people in total I believe. Once the pickup was built/delivered to Chapman, then I had to start dealing with John, who I believe is a Manager. He provided the paperwork, which showed quite a bit more than our in-writing agreed-upon price. I called them out on unspecified fees and incorrect pricing. When I brought this up, John became angry on the phone raising his voice at me, and told me "I should just trust them". I had to continue going back and forth with him until the undefined fees magically disappeared. Then he told me he would mail me an actual paper copy of the contract to go over before I flew out, but of course, he never mailed it. Chapman also would not support Ford's Price Protection, which Ford Corporate has confirmed is legitimate.I flew from CA to PA and had an appointment at 9:00 AM with John. Due to flight issues, I didn't arrive at the airport until ~11:00 AM. They scheduled me a Lyft, and I eventually got to the dealership around noon. Once I was there, several people including John were sitting around and too busy to help me. John immediately pawned me off to a sales guy named James. James had to be the one to tell me, that my vehicle was not even prepped yet and it would be a while as they just got started on it. Are you kidding me? I had an appointment to pick up my vehicle several hours earlier, which had been scheduled a week prior, that I flew across the entire country to get. And they couldn't even have the truck ready yet. James was very courteous and helpful, and I believe was just forced to be the one to give me that bad news.Then I dealt with Alex for the finance side of things, and he was helpful too. After going through all the pricing again, and re-printing 7 different long paper contracts I finally got the vehicle for the price I ordered it for, less the Ford Price Protection. However, the savings I received was not worth the hassle of doing business with Chapman and I would not recommend them, nor ever do business with them again. I am glad Ford Corporate is surveying my experience and I hope will weed out dealerships such as this one. It makes for a truly upsetting experience in purchasing their products.Note: James and Alex were great to deal with, but the rating is for Chapman as a business and, unfortunately, they work there.
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May 2022 by David Y.
I want to be very clear that the initial rating I had in my mind was a 4* due strictly to the fact that we bought a car which had a hanging caliper and started to affect us on our drive from the dealership to our home. Furthermore, we were told that they would not pay for towing and the car had to be serviced at their dealership for it to get fixed at no charge. However, they get many, many stars for the following:Chapman Ford went out of their way to ensure that we were a happy customer. Not only did they honor the vehicle they sold us, by repairing everything free of charge, but they ended up paying for our tow service (it wasn't technically safe to drive due to a hanging caliper which can cause the transmission stress if you drive it). Finally, we were willing to go pick it up over the weekend, but the very next day they called us and said the car was fixed and they would be dropping off the car at our house. Well, we ended up receiving the car the day that they told us in perfectly good working order and with a check in hand of the amount for the towing service. I mean I have rarely seen this accountability and timeliness in the car industry.I will say this was one of the most professional and upstanding things I have ever experienced and would not hesitate to purchase from them again!Purchased: Used 2014 Mustang for my son!!! :)
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April 2022 by Laundry M.
I am a CA resident, and I ordered an F-150 from Tom and Kyle from this dealership. I have bought from out of state only a few times, yet it only took 4 emails from me from start to finish. Super easy.
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October 2021 by RobTech P.
I was always customer of Patriot Chevrolet this year GM dont produce much of a car I like so I turn in my neighbor Chapman Ford .I bought 2021 TRX besides they sale 20K above sticker price, they treat you like bad fart .Never going to buy anything from them again spike the fact I left over 110K in there. My friend was having same experience last week for same model car and he simple walk a way from sale and now DeAmbrosio going to have our business and service from both of us .Better look somewhere else for new car if you look for respect and some friendly face Chapman is not your place
