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September 2024 by Angela Fucci
Called the local number and got a call center in India. Was not able to set up new service and was told to call back. Called Hellers and had no problem scheduling new customer hookup and service Wouldn't recommend Amerigas.
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August 2024 by Amber Welton
A local rep was supposed to call me back 3 days ago. In an attempt to call them back I was transferred to the Phillipines, then India, then back to the Phillipines, where they told me there was no way for me to get ahold of anyone in the United States. The name AMERIgas is a misnomer. So much for working with an American company.
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May 2024 by Mike Ball
My uncles wall was hit by one of your drivers in January. They backed up wrong driveway. He is 90 and it's still not resolved
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May 2024 by barry schnepf
AmeriGas Customer Service is quite possibly the worst I have ever dealt with. They make promises and then don’t keep them. They don’t care at all about the customer. I’m thinking about taking out my propane tank and getting a new company.
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March 2024 by Frog Lover
Auto delivery works like a dream. Price is great. The few times I've actually interacted with the delivery man he has always been pleasant and friendly. Same with the customer service reps.
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March 2024 by John Brophy
Deliveries are always on time. Autopay is convenient.
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March 2024 by Robert Hartman
No one showed up for the appointment I had scheduled for today on Friday of last week. When I tried to call and find out why the call center would only say I didn't make the appointment. After 45 minutes on the phone and being hung up on twice, I finally gave up which I feel like was the goal of the callcenter.
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March 2024 by chris wood
I have been out of LP gas for3 days. Every time I call I get either a computer or outsourced call center. They tell me it's on the way or delivery will be first thing tomorrow. Yet its always a no show. Look at the corporate website. It brags of its great service. I've been a customer for 35 years. I won't be starting Monday
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March 2024 by Katherine Matfes
Terrible customer service. We had an emergency and cannot get anyone to escalate to get a faster delivery, even with paying the extra $300 and the hiked up price per gallon.
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January 2024 by JOSEPH Niemczyk
YOUR COMPANY IS THE MOST DIFFICULT TO WORK WITH. I NEED A CUSTOMER SERVICE MANAGER TO CALL AND REQUESTED A FEW TIMES BUT NO ONE IN YOUR COMPANY SEEMS TO CARE. I NEVER GET A CALL BACK. I WAS CHARGED FOR DELIVERIES THAT I NEVER RECEIVED. AND OVER CHARGED FOR SERVICES. PLEASE HAVE A MANAGER CALL ME.
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January 2024 by Barbara Parisi
When it was cold out and my tank was 17%, I could NOT schedule a delivery . It took about 7 phone calls and finally an emergency to get a delivery. Your website is EXTREMELY SLOW. It was a bad experience.After a propane delivery Amerigas deducted over $200 ( we are on a monthly budget plan)! Why wasn’t this prorated over 12 months on my budget plan??? A few days later Amerigas deducted my monthly amount for their regular budget payment plan!!!
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January 2024 by Raymond Spratt
waiting for delivary still
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January 2024 by Thomas Yudichak
Worst company pre payed and can’t get a delivery customer service in Philippines useless heard back saying they Wii call but doubt it if not by tomorrow I will fill a complaint with pa attorney general
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January 2024 by Google user
When it was cold out and my tank was 17%, I could NOT schedule a delivery . It took about 7 phone calls and finally an emergency to get a delivery. Your website is EXTREMELY SLOW. It was a bad experience. After a propane delivery Amerigas deducted over $200 ( we are on a monthly budget plan)! Why wasn’t this prorated over 12 months on my budget plan??? A few days later Amerigas deducted my monthly amount for their regular budget payment plan!!!
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September 2023 by Rebecca Snarski
The service is quick with auto fill.
