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October 2024 by kimberly Davis
I found what I was looking for
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October 2024 by Evelyn
very condescending employee at this store. don’t come in for fish unless you are prepared to be treated like you are a bad person, and be denied a replacement if one of them dies in the parking lot. quite shocking that the employee believes that 8 ember tetras are too much for a 10 gal tank, leaving us with 7 while i paid for all 8. they keep their fish in cramped, less than ideal conditions and then tell ME my fish will die anyways so a replacement isn’t needed. my tank has live plants, is at the right temperature and with the right water parameters. never returning.
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October 2024 by Alissa Accetturo
Bought live worms to feed my gecko and got home to half empty containers and all the worms are dead. I'm new to this so I didn't know to check them beforehand
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October 2024 by Candice Abu
Getting better with some stuff. But cutting brands to replace with some more expensive ones. People are looking for cheaper stuff not more expensive.
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October 2024 by Cynthia Beers
I am new to the area and have 2 long haired German Shepherds (Ruger and Leupold) I have always groomed them myself (they are 4yo). I contacted a couple groomers in the area but because they had never been done by a groomer they would not take them so off to petco I went the staff was awesome they met the dogs (who are very well behaved) and I set up the grooming appt.
My boys were groomed by a young man named Frankie he did an excellent, amazing job on both of them and I just feel that he really needs the recognition he deserves!
Thank you again
Cynthia Beers
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October 2024 by Brian H
Overall this store is always messy and I worked here for 2 days and had to quit. Second day im there im cleaning out one of the animal cages on a stepladder, two of the workers come to me and say you have customer’s up front and didn’t bother to offer help whatsoever. I felt overwhelmed and beyond frustrated. Also the interview was so unprofessional because the manager had her daughter in the office, small child, which I get in a situation but for the interview maybe don’t have her there, felt very awkward and honestly annoying. Manager really didn’t know what she was doing. So as far as employment don’t work here! My husband stopped getting bugs here for his lizards because they are always dead or a majority are. Also they charge 10c for a bag which is whatever but don’t tell me that after I check out.
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September 2024 by Lizzie Minteer
Very nice and pleasant staff
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August 2024 by Maria Austin Santos Castro
Very accessible for all! We feel welcomed at waterfront petco.
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August 2024 by Melody Sowa
Can’t find grooming even tho phone message directed me there. Very frustrating
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August 2024 by Angela Elizabeth
Good size location with lots of dogs foods toys and treats to pick from. Prices are the same as most other pet stores, and they offer the same products as the other big pets stores but they all need too. Convenient location to my other shopping needs. I will shop there again but remember to bring your reusable shopping bags
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August 2024 by R H
REVIEW IS FOR OAKLAND TNR. The pet store is fine.
Petco, please consider working with another rescue shelter organization. We have tried to contact Oakland TNR multiple times about adopting a kitten at your location. We reached out via application, sent an email, and called to try to get the process going. A full week later, they finally got back to us We were told that the kitten should be in a home with a younger cat. We have a cat that is 14 and extremely heathy and super active like they’re still a kitten. We explained this and we were told to basically select another cat. We explained that we wanted that specific kitten as a bond had formed and they seemed quite attached. They completely ghosted us and have not responded since. Ghosting is highly unprofessional and not something you do for people wanting to give a loving home to a fur baby.
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August 2024 by kathy palmer
The staff working was extremely helpful and knowledgeable on the pet products.
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June 2024 by Jon Murchak
Vital Care program is a must, for food and grooming
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June 2024 by Robert Pollitt
Customer service what's good. Clark was informative enable to assist me in what I needed.
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June 2024 by Holly-Ollie
Love the in-store pick-up option. I save a few bucks shopping online, pick-up when my order is ready, and it keeps me from having to run out the last minute.
