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June 2024 by CJ Clougherty
I have used Metro PCS for several years with minimal issues. Due to a mishap where I bought a locked phone by accident, I lost access to my phone number. Online reps were very helpful and let me know that an in person rep would be able to use my ID to re access my account. Paul, the rep at this store, was either poorly trained or purposfully dishonest. He told me that there was no such recovery process using an ID as verification, that I was wrong to trust online reps, and that my only recourse was to open an entirely new account. I trusted him, so I let him open me a new account, as well as purchased a new phone and modum for my home. Paul assured me that he would ensure that my old account was cancelled, and that I didn't have to worry about being charged for it. However, this week I discovered that I had in fact been charged for my old account. I reached out to online reps and they were able to confirm what I had been suspecting: Paul was incorrect, and there was no reason he had to open me a new account. Because of Paul's incompetence, I lost the phone number I've had for over ten years, as well as voicemails from deseased loved ones that could have been recovered if I had access to my original account, and had to dispute an incorrect charge. If I were in a more precarious financial position, this could have had serious consequences. Paul's behavior during our interaction has bothered me ever since - he was condescending, assured me many times that I was wrong, but assured me that he was "helping me out". I suspect he wasn't helping me, but was helping his own commission rates. I don't begrudge salespeople the need to meet their quota, we all gotta make money to live. But his actions were either negligent or outright dishonest, and either way require serious scruitney. I do suggest Metro, but not through this location. The ECarson location is more reliable, or the online reps have always been very dependable.
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December 2023 by Crime control Systems
New owner as of September 2023, GREAT SERVICE very helpful, and best of all he saved me money, so much I switched my company’s cell service to METRO
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November 2023 by Pamela Kovac
Good phones at good prices. Been using Metro for years!
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May 2023 by Galan Harris
Service was quick and fast.
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August 2022 by William Azikiwe
Very helpful always happy?
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August 2022 by Valerie Davis
Excellent service ? love that store ❣️
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April 2022 by Robin Johnson
Clerk there was very unprofessional and not very knowledgeable on ASC program
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February 2022 by Derek Ellies
Good service good people good personality happy to go there again ?
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January 2022 by nell carter
My daughter and I was there,Dimples waited on us shewas perfect, We could not have asked for better service!!
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December 2021 by Rafell Williams
Love that store ? awesome service always very good people happy to go there!! Thank you.
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December 2021 by Joanne Walker
Good service always ? very happy always helpfull!
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November 2021 by Joan Broward
Good service good people ☺️ very happy ? they always help ?
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November 2021 by Frank Taylor
Better service better price love this store!!
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September 2021 by Jonnie Chatman
Fantastic!! So happy to go this store good prices always ?very happy!!the lady and guy working there they are very nice people ? thank you so much ?
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September 2021 by Cynthia Scott
Love this store love the service ❤ good prices always!!