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August 2024 by Brian H
I have been coming here for a long time but will no longer be and will be searching for another pharmacy. I’ve been told different things regarding prescriptions many times. This last time was the final straw for me. Was essentially lied to by a tech, and was told to wait until Thursday morning to call and get it filled. I call and they say they can’t fill it because they are waiting on a fax since Monday from the doc. So when I called Tuesday why wasn’t I told that? They say they can’t do anything and basically that’s how it is. Got multiple attitudes from staff, specifically Olivia, who when I said I wanted to file a complaint got an attitude and slammed the phone down. Exactly why I’m filing a complaint. Always a line here as well, sometimes can stretch pretty far back. Reported this business to the BBB. Not looking for a resolution necessarily but I wanted to file a complaint regardless snd just make them aware that this kind of this isn’t okay. This can delay patient treatment, especially stopping the medication abruptly which could be dangerous for me.
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July 2024 by Sandy K
Giant Eagle is heartless !
Won't mail prescriptions,
Drive-thru is never working.
Everyone must come into the store to get their meds or have someone pick them up.
Many seniors, & people w disabilities DO NOT DRIVE.
Some people have no &/or limited supports to help with getting their medications - this is very stressful; & Giant Eagle compounds the stress with their attitudes.
I've been told - go to another pharmacy ! Wait, does that mean a different grocery chain, too.
Do you want my business or not ?
Or, you want my business but only on your HEARTLESS terms !
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May 2024 by Melvin
The store overall is well kept and maintained by a great store leader. They have an excellent variety of foods and home goods to buy. Curb side pick up is excellent as well all though I think they are discontinuing it due to the giant eagle warehouse they are building in stood town center. The pharmacy is ok just understaffed and also the llead pharmacist has changed over the last few years from what I am told by other costumers… she used to be nice and caring and treated all costumers the same a respectful as well. Now she is not so caring and chooses who she wants to be nice and respectful too. That’s all that can be said so overall great store to shop at.
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May 2024 by Curtis Kalchthaler
Always super professional and try ti work to help. Some people don’t understand that a pharmacy doesn’t control what the doctors office does or does not do and is trying to keep them safe.
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March 2024 by Mika Noel
Terrible
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March 2024 by Trudy Frankel
This pharmacy has lost my confidence. I've been waiting a week now for refills. Their excuse is that the doctor's office hasn't gotten back to them to approve. The doctor's office says no one from GE contacted them. Don't call in your scripts on the weekends - in most cases they'll most likely be ignored.
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February 2024 by Black Angel
I been coming to this pharmacy for a few years now for me and my son's prescriptions and they're usually ready on time. Pharmacists are helpful and friendly. But don't ever come here for a flu shot, I swear I was waiting about 3 hours. People would be on the waiting list then wonder off in the store and everyone else had to wait an ungodly amount of time for them to show back up to get their shot before they can move on to the next person. I stick to my PCP or rite aid for flu shot so at least I can be done with it in a timely fashion.
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October 2023 by Brian Heddleston
Horrible. Rarely have prescriptions ready. You wait in line to be told they aren’t ready. Then when they are ready, they send you to the end of the line.
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October 2023 by Jim Hogue
Horrible customer service.
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August 2023 by Matthew V. Thompson
Just the worst, why is this one so much worse than even the older run down giant eagle in poorer neighborhoods? Something is clearly different in a bad way.Edit: Line eight people deep today, at least 4 people hanging out behind the counter, at least 2 doing not much.
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March 2023 by Google User
The staff there are professional knowledgeable ,kind and they listen _10 stars. I glad I transferred my scripts there
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January 2023 by Scott K.
Big store with a big selection. Usually clean and organized. Above average pricing unless you shop sale items only. Staff is usually friendly and helpful. Store layout can be a little confusing. Hot foods are decent but on the pricey side. The deli is also pricey. Great meat and seafood department. Wide selection and good quality products but usually I only buy sale items, unless something catches my interest. Checkout lines aren't usually too long but I head to self checkout area which is usually a smooth transaction.
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December 2022 by Taylor Naylor
My kiddo & I have been getting medication delivered from this pharmacy for over a year now. The other day they stopped it? Said it was only for an emergency?A sick toddler isn't an emergency to them apparently. They swore to send over my medication but it has been a week? Worst customer service I have ever seen.Unmotivated, lazy and always has a new employee every month? Inconsistency and unprofessional... Just plain awful smhUPDATE: Another instance, they called my mom to remind her of her medication, the man was extremely rude over the phone with my mother and when she called back the woman on the phone called her a man and hung up?We will be calling customer service and reporting them completely unprofessional and embarrassed to even say I shopped here...
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May 2022 by Joseph Page
I deal with this pharmacy periodically…I’m not sure if they’re told not utilize the concept of “Customer Service” but it’s rarely performed. The Pharmacist doesn’t assist, they simply look at you…the line is long, usually; only one pharmacy tech and they too, lack professionalism and customer service skills, at times. I will give the benefit of doubt! Maybe, they simply hate their job…if that’s the case…move on from it! If you’re in the helping business…be in the helping business!
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April 2022 by Matthew C.
Just had an awesome experience with Jackson today n the bakery. At the last minute we needed a gluten free birthday cake. He was super friendly and helpful. He walked me to where they had a couple options. He then partnered with his team to get them personalized in minutes. This store and team were great.
