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September 2024 by Bobbi Jo Steffey
Stay away from Luther Ford!
They sell you a car that has issues in LESS than a week of purchase and make you turn it in to extended warranty u purchased and pay deductible. The evening I bought and took my car home it was making a sound in passenger rear tire and sent video that evening to my salesperson that evening. Showed the service guy the video of sound and he is saying they can’t fix it because they can’t duplicate the sound.? The car is out of alignment, 7 days after I purchased it the AC stopped working, fan ran nonstop, engine light came on, steering assist was reduced and they are stating I need new fan. Clearly they didn’t do any multi point checkpoint on this vehicle before selling. Car only has 31k miles on it! Manager has refused to call back regarding the issues! Dont walk….run away from this place!
Update: As you can see from their response customer service is not their top priority. Why would you offer to “unwind the deal” instead of trying to make the customer happy? What I am asking is certainly not an outrageous request.
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September 2024 by Karl TheDude
The service department is a joke. I took my car in and it was diagnosed wrong. Went to a different Ford dealership to have it repaired properly. GOOD LUCK
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September 2024 by mja19926
Sales team is amazing. Service side is another story. Not sure what is going on in there, but its bad. More than 5 promises to call me back with nothing. I gave them 2 to 3 weeks each time and then called and apologies were given each time. Then, the part didn't come in, then the tech called off, then they odered the wrong side, then it was a promise to do something for wasting my time and they confirmed it and nothing. Have been going back there for 7 years too long. They are unorganized and lazy. The dont care attitude is the worst.
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September 2024 by Bill
I bought a 2017 Nissan Titan from Luther Ford in November 2023 and have since traded the truck. Looking to trade another vehicle I have, I'd contacted Brandon (salesman) 3 separate times and had never heard from him after he said he'd get back to me. Last week I contacted Hope at their Ebensburg store about a vehicle and got the same treatment. So Luther isn't a place that's on my radar to shop for vehicles any longer.
Update: Thanks for the reply Luther Ford. But I've already rectified the problem. I left an honest review and I've stopped buying cars from you. Also, how many Nissan Titans did Brandon sell last November that he can't remember my name?
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September 2024 by Shayla Hopkinson
I wanted to say how amazing the service was when I went and got my first car! Bob “coach” did everything in his power to help me get the SUV that I wanted. Very friendly environment and I could go on all day but thank you coach for being so helpful!
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September 2024 by Manuel Sedan
People at the service department were fantastic. Very flexible, patient and polite. They took their time to ensure they found the issue and were able to fix it. This was more than a service, this was customer service. Great work!
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September 2024 by Jason George
Great service, from start to finish!!
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September 2024 by Skip Buterbaugh
Went out of there way to make sure we were completely satisfied with our purchase. Would definitely buy from them again.
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September 2024 by mike wilson
Sales manager John Tew did everything in his power to make sure I was satisfied and happy with my purchase, I can’t thank him enough this Will support my family and my business in this new truck! Thankyou to everyone at Luther Ford!
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September 2024 by Buck Biddy
My experience with them was so so so well I highly recommend if you are looking to purchase a vehicle. Beth and all of the staff were very respectful and kind and got me into a beautiful vehicle.
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September 2024 by Nana and PapPap Grandparents
Dropped my grandsons car in for a recall, 10:30 appointment and just took car in at 1:30. Won't be coming back here.
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September 2024 by jacqueline McCoy
Beth Harrington shows a lot of respect and works hard to make you comfortable and service team are great . Ask for Nick
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September 2024 by Brande Smith
FAMILY SETTING GREAT PLACE TO BUY AND SERVICE BOTH OUR FORDS. WE LOVE THE 2024 EXPEDITION !!
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September 2024 by Emmalie Gongloff
I had a great experience purchasing a vehicle here this week! Bob Rado was wonderful to work with and even cleaned out my other car while I was signing papers. Everyone was so nice and it was a great environment to be in while purchasing a vehicle!
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August 2024 by Cory Schaeffer
Great selection and prices