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November 2024 by Bennie Mae Mitchell
Mom and I were very pleased with the performance from George, the technician. Hecwas very punctual and very kind. He answered all of my questions. He left our home the way he found it. He showed that he cared. Great job!!!!
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November 2024 by Saye
Excellent service. The technician was prompt and did a great job resolving the issue.
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November 2024 by Shaun Carroll
Great technician. He’s awesome!
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November 2024 by Sha’Chervon Majeed
Simply horrible!! I have been waiting over three months for my refrigerator to be repaired, and it still isn’t. Sears keeps canceling and rescheduling the service dates, and when their technician came out on three different occasions he made matters worse by damaging the new ordered parts along with damaging my fridge. Burning and denting it. He is totally incompetent. If anyone is thinking about purchasing SEARS warranties PLEASE TAKE MY ADVICE DON’T. I purchased the Master Protection Warranty which is their top of the line and quite costly, definitely not worth it. They are truly unreliable and don’t honor their warranty agreement.
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November 2024 by Roberta Nicholson
No stars because Leroy never showed up!!!!
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November 2024 by Kevin Hunter
After the parts was delivered it was installed very quickly. He was very professional. He also left the work space very clean. Thank you.
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November 2024 by Tom Carr
Bad experience
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October 2024 by Tamar Katz
Very friendly and prompt.
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October 2024 by Robert Weisen
Excellent technician. Courteous and efficient. Done job in a good time
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October 2024 by Mitch DuPont
Scheduling is not very good, Jules was overbooked and had to reschedule twice, we had to wait twice all day for no-shows.
Technician was a 10 out of 10. Very competent and professional!!!
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October 2024 by Janice Haman
The technician repaired the problem with the water dispenser and now it works better than it ever has! Also, very personable, tidy and polite.
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October 2024 by Daniel Yemin
If I could give zero stars, I would. We have the Sears home warranty which is supposed to make the process of scheduling a service visit easier. Twice we scheduled appointments to have someone repair our refrigerator. Twice I took the half day off of work to wait for the technician. Both times they did not show up.
The first time, as the 8 AM to noon appointment window neared its end, I tried to call. It’s nearly impossible to get someone on the phone, and when I finally did, I was promised that the technician would absolutely be there. Technician never showed up, never contacted me. When I called again to complain, I was promised that if we rescheduled, they would mark our order, “high priority.” we gave them a second chance. The same thing happened again. We are canceling Sears home warranty and will never use Sears Appliance Repair again. It’s pathetic.
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October 2024 by Dennis Rzaca
EXCELENT SERVICE. 5 STAR RADING
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October 2024 by Frances Devine
Mr. Redford was prompt and repaired our dishwasher with new panel so quickly and efficiently. He is a great representative of your company and work ethic. Thank you so much!
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September 2024 by Emma Medina-Castrejon
What a joke of a company Sears has become. I am using Sears Home Warranty where I was told a Sears technicien would come.
I could Only get a bot when I need information and you cannot ask your question but just select what they want to answer.
When finally I could talk to a real person, with a terrible sound quality from a call center, they can only say the same thing you can find on the service request. No supervisor! They lie saying the appointment will be at a certain time when you have to wait the whole day. The technician does not have the courtesy to call when he cannot or decided not to come anymore. I had to call myself and reschedule again for another day, effectively missing 2 days of work. They lie also on why he did not show up. One operator said it was a family emergency and another one said his truck broke down. I am still waiting for my fridge to be repaired. Once this is done! I am done!
