September 2021 by Nicole Remsburg
I bought a charger for a phone as a gift. First, the woman that was working got the plastic key to get it off of the cardboard carousel. She struggled and couldn't get it off. She tried another key, didn't work. I said, can I try (as the l iij ne was getting long) and I was able to get it off on the 1st try. She thanked me...we all laughed. Well, I tried to take it back today b/c it did not fit the phone(and she remembered me right away) and was told I cannot do any exchanges or refunds, only the "boss". Whose the boss? She wouldn't answer. I said, I can I get and exchange or a refund if I don't know who the boss is. Finally after waiting on 5 ppl, she decided to call him, totally lied while I am standing there saying that I bought it over a week ago, the charging cord was missing, etc. She like...sorry, can't help you. You should have brought it back right away. REALLY??? It was a gift, plus I rarely ever go there. So, I got it back last night, try to return it today. AWFUL...and nasty. I said I don't even know the name of this place, she said "Highland Park", I said, well the sign says CHOICE A...so finally, I get home, get the original packaging and called. I kindly told her that I have the original packaging, when can I bring it back since I can only come when the "boss" is there? She said, he is not going to refund your money, but you can try, he is "usually" here between 6am-2pm. Really? So, I am supposed to rearrange my day, to not even get a refund or exchange. What a joke! Even if I did know the name of this place, I couldn't have called last night b/c the "boss" wasn't there anyway. WHO in the heck runs a business that their employees are not trained to use a plastic key or to do refunds and exchanges??? Is this really a LEGITIMATE business?
