Diehl Chevrolet Service is known for its friendly and professional staff who prioritize customer communication and satisfaction. Customers appreciate the prompt and proactive service, with staff providing regular updates and answering questions cheerfully. One reviewer highlighted the excellent treatment they received, even for an older, low-mileage vehicle, with service continuing well after the purchase. The collision center has also received positive feedback for turning difficult situations into positive experiences, thanks to attentive staff who make customers feel comfortable and cared for during repairs. However, some customers experienced longer wait times than expected, such as a two-and-a-half-hour delay during a scheduled oil change, due to unforeseen updates. Additionally, attention to vehicle detail was noted as a concern when a technician left a handprint on a vehicle. Administrative issues, like delays in receiving receipts due to communication gaps with the manufacturer, were also mentioned. Overall, Diehl Chevrolet Service is recognized for its caring staff, thorough updates, and quality service, though some improvements in time management and vehicle handling could enhance the customer experience further.
Reasonable wait time during vehicle service. Staff was friendly and answered all questions thoroughly.
September 2025
Routine maintenance, completed in a timely fashion and very friendly
September 2024
Worked with Beckie. She was prompt and professional. Kept me well informed and was proactive in providing updates. I bought an older model, low mileage vehicle, yet she still treated me like I was bringing home a new one. First class service was even provided after the purchase.
