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“Great service and very patient with my issue that took place over multiple days and visits. Andrew primarily assisted me and was fantastic and I was also assisted briefly by Ramses who was excellent as well. Will absolutely come back and recommend to anyone else having issues”
“Kamal(kammy) was very helpful. He helped me set up my phone and transfer all my data from old phone to my new phone . Definitely recommend this to everyone living around Hermitage area. The store is aesthetically pleasing.”
“Honestly Dylan and his team are god tier when it comes to customer service and take all the hassle out of going to the phone store. If I could clone Dylan and put him in every store I could.”
“I had a problem with a cracked screen protector and a bigger problem with limited time to get it fixed. The younger Josh was able to have me in an out in a matter of minutes with a new protector. He as fast, courteous and professional. Really made an impact in a short amount of time. Kudos.”
“Very friendly staff... The Young lady that helped me was very professional and courteous. she explained everything to me and was very upfront about everything. I regret that I don't remember her name but she's got multicolored hair. I'd go back to her for any questions or phone upgrades in the future.”
“Absolutely AMAZING customer service at the Hermitage PA store!! Efficient, knowledgeable, patient, technicians. I'm so happy I left Sprint and joined Verizon. The money I'm saving is great and the professionalism of the staff is refreshing. In the midst of the pandemic all safety measures were taken.”
“My husband and I transitioned to spectrum mobile. We received our phones and went in to have the hermitage spectrum store help us with the set up and transferring from our prior phones. It was a busy day but the staff seemed like they were trying to give the best service and get through the line. We had our baby girl with us. We were called and Amber helped us. Prior to us, she had a very nasty customer. She was professional and explained to the customer several times about the account. The customer became irate, and she still handled it with grace. When we went up, you could tell she was hurt by how the customer treated her, and she still handled it with a smile. She was wonderful and helped us understand the phones, set up, options for mobile, etc. She was also so friendly and was great with our little one. My husband's phone didn't take long but due to my phone being older it took longer to set up and transfer. She was so helpful and said we could go grab a bite to eat if we didn't want to sit there very long. When we got back she was done with work and had to leave. But she was so sweet and left us a note. We will definitely ask for her again.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I recently had some cellular issues and was ready to jump ship to another company. In today’s world I don’t have a lot of confidence in retail employees. Nadine has restored my confidence in retail employees. She took care of all of the problems I had. She was fast, friendly and knowledgeable of the service and my device. Thank you Nadine”