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January 2024 by Bob G.
Had a sale on ribs, went there before 1pm and they was sold out, Traveled 15 miles and they dont even have enough to last till the evening, really? Spoke my displeasure with a manager and was hung up on. VERY POOR customer service!! Doubt ill ever return to this baby eagle store again!!
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September 2023 by Gary Yonchak
This store is NOT recommended for public shopping! Grimy, dusty, partially staffed front end registers, store all but demands use of their “new” totally automated, self check registers! Was in store today, light to medium shopping traffic, more front end employees standing around rather than running a cash register. Of the two women running registers, they were frustrated, flustered, and just over whelmed with the “new” hardware and software plus, they had to endure less than positive comments from customers. A corporate representative was standing around watching for problem areas, but not helping out. When asked about all the new processes, he provided that the new systems were “to help customers”. Sure didn’t see any one happy today. In fact, I heard more complaints and comments about going elsewhere to shop, i.e., Donofrio’s, Mr D’s, and Sparkle Market, where they do NOT have self check lanes.
I will be included in that exodus. Incidentally, grocery, meat, produce, baked good, and related items are NOT cheaper here. Any of the local stores, will beat Giant Eagle. Keep in mind, the only people who benefit from self-check outs, are the corporate executives, not the customers or employees! Go anywhere but Giant Eagle !
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July 2022 by Andrea Douds
I had an issue with a cake, which was my fault as I didn’t realize Chantilly icing was so delicate, but I cannot express how much I appreciate how it was handled. The manager, Michelle immediately offered to make me another, and was so accommodating and kind - as was the young lady who answered my call. It was a special cake for my daughter’s sweet 16, I am so appreciative for their astounding customer service at the Hermitage, PA location. Rest assured, they stand behind their delicious work!
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July 2022 by Nicole Myers
The cake was so adorable and tasty! Only place I am getting cakes from now on. This was freehand! Sushi platter and loved it!
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June 2022 by Valerie H.
I hate everything about this Giant Eagle if it wasn't for the Pharmacy that I use I would never go in this Giant Eagle.
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April 2022 by Violet Hill
We had terrible dry tasteless sugar cookies for Easter that we threw out.Two months ago we bought a white almond flavored cake with strawberry filling and a buttercream frosting. It was moist but most of us thought the almond flavoring was too strong.The best white cake I've had was from a grocery store bakery in Cortland Ohio. It was a moist sponge-like textured sheet cake with a buttercream frosting that was lightly almond flavored. Delicious! I wish you could duplicate their cake.
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October 2021 by Gi
Ordered this cake for a relative. Beautifully decorated and tasted so good!Reasonably priced!
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August 2021 by Steve B.
Ugh, what a terrible store and company for so many reasons. One annoying thing is you can't use the express lane with their stupid card. WTF
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August 2021 by Tara Beth Airgood
I tried to order a birthday cake.
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February 2021 by Sarah Cummings
How are you supposed to order on line when it keeps taking you back to the same screen.. telling you to go to the website that you were just on.... it's very frustrating.. if I wanted the person I was ordering the cake for to know I would've just had them give me a ride to the store
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February 2021 by Phil Dittrich
Giant eagle has absolutely no good selection on meats. they're charging $23 for a pound of Delmonico steaks. the only thing they seem to worry about is if your nose is covered in your mask. so when the lady came up to me to tell me that I need to cover my nose I apologized. I said let me fix it. and I took my mask off and continue to shop. this store has went downhill quickly well I think the whole company has.
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December 2020 by Kathleen J.
This store has been such a huge help to us during Covid! We have used their curbside pick up many times now and every time they have been efficient and kind and helpful!! Even have given us options on selecting items while they shipped for us!
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May 2020 by Shayla Womer
Its a store.
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November 2019 by Kathie Hoovler Davis
great selection of meats, seafood and more.
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October 2019 by Steven G.
This is a review of their pharmacy. It is the s l o w e s t pharmacy I have ever had the displeasure of dealing with. If you think having the doctor phone in the prescription would be faster - you would be wrong. Most the time they just begin to prepare it after you show up to pick it up. At that point they start 'working on it'. At the pace they work on it, you think they were actually manufacturing the medicine on the spot. But alas, they are just taking the pre filled bottles and then giving them to you. Need kids medicine mixes? Wait another 30 minutes for them to mix it. Yes. The mixing is apparently a process that takes 30 minutes. On the other hand, if you're needing a prescription filled for fun and have time to just hang around the store browsing for overpriced food - then this is the place for you!
