-
February 2024 by Richie Byerly
Horrible, horrible experience. I ordered online and paid for a Nissan quest or similar. Go to pick it up after they stated we simply needed a bank card. Not a bank card in the driver's name beings I was paying for it for my mother, just stating we needed a bank card. Get to the desk, reject my card... In the 5 minutes it took us to switch the money around outside, they not only gave away the vehicle I ordered and was delivered to their store specifically for me, they charged us the same amount for a piece of junk hybrid that my mother hated driving. It was not a mid size SUV that I ordered and was delivered for me without which the car would have not even been on the lot. Then to pay the exact same price for a car that was not even in the same category, charge me a $300 deposit which I still have not received back. I will never in my life suggest, order, or even look at enterprise. And anyone who is looking for a car to rent will be directed anywhere but here.
-
January 2024 by Shanecia Whitman
They were really great to me! Sarah was great. Their customer service was amazing and they were very welcoming and professional!
-
November 2023 by Joseph Muntean
Good people reasonable to rent a car.
-
November 2023 by Sabrina Csurbak
Active Duty military soldier was denied a car due to the front desk man being uneducated on state laws, and refused to call a supervisor to check. Very unprofessional service.
-
October 2023 by sonya mcclimans
When I called the corporate number I was given misinformation but the staff inside the Hermitage PA location were super helpful and extremely nice.
-
September 2023 by Kerri May
This store is highly unreliable and dishonest. I booked a rental, it was Saturday and I didn't realize they were only open until noon. When I realized I started walking right away, I gave them a ring and stated I was on the way but might be about 5-10 minutes late. He told me he needed to close at noon because he was the only person in the store and he had plans after work. Totally understandable, we walked what should have been an hour and 15 minute walk in under 40 minutes. We made it minutes before noon, and there were actually 3 people working. Not a huge deal but why lie about that? First he tried to tell me he had to have a credit card after he actually asked if I had a credit or debit card. After telling him the reservation specialist said I could use my debit card he finally agreed he could take the debit card, but again why lie about that? Unusual. Next he told me that he couldn't do the paperwork because I was the licensed driver but we were using my husband's bank debit card. My husband was right there with ID and debit card, payment ready but he denied us the rental. This man had already told me he had plans and wasn't staying late. He denied us rental using every excuse he could find because he didn't want to do his job. He was dishonest from the very first til the very last. He was lazy and rude. If you need someplace reliable go to lumps or anywhere else! Enterprise will leave you disappointed and frustrated. I left a message with corporate office and will be leaving a review with the BBB as well. Just save yourself some money and time and go to Lumps.
-
August 2023 by Jorge Morales
Super super expensive,a week prior i rented at budget/avis and paid 63$ for a malibu and at enterprise we paid 119 a day for a nice ssan versa. Boo
-
July 2023 by Bonnie Young
Car needed air in tires and no wiper fluid car was not ready for rental double charged for insurance.
-
July 2023 by Carol Dulin
Thank You to Mike of the Hermitage, PA location for making our trip comfortable and enjoyable one. We were given a car with mechanical issues that caused us to lose a whole day. We had to returned the car for another one and Mike took care of us promptly and got us back on the road quickly. He upgraded us to a very comfortable car which was awesome because we were traveling across the U.S. and he didn't charge us for the day we lost. Great customer service ?
-
July 2023 by Abby Conrad
Our experience was great. We were given a free upgrade to a larger car when nothing else was available, which we really appreciated. It made a huge difference in our 9-hour drive with a 10-month-old baby.
-
July 2023 by Kelley Harnett
I have been renting from Enterprise for many years. I have never had a better experience than I have this year at the Hermitage, Pa branch from Mike. He was friendly from the time I walked in the door. He made the entire rental process seem less. The vehicle was clean and ready upon arrival.
-
May 2023 by Rachel Mariacher
Joe is extremely rude and condescending. This is our second time dealing with him. He was rude the first time and again today. We canceled our reservation and will take our business elsewhere.Secondly, when you call to confirm a reservation, leave a message. It saves people from having to deal with his rudeness.
-
March 2023 by Marlene Boyd
I loved the rental. Wished I didn't have to return it.
-
February 2023 by Abron Phillips
Very friendly and will work with you and very understanding with life events
-
February 2023 by Madeline Simons
Great place and the staff are amazing. Very personable and friendly.
