Citizens offers a mix of experiences for its customers. While some reviews mention a lack of services for small businesses and communication issues regarding account closures, many also highlight the friendly and helpful staff, particularly at the Manoa branch. Customers appreciate the kindness and assistance they receive, especially from a teller named Debbie, who is noted for her patience and excellent customer service. Overall, Citizens is making improvements in staff retention and customer care, making it a place where many feel supported and valued.
They're getting better keeping tellers and but they still have a lack of service's for small business. But I guess that market is disappearing with retail trade going away so much.
May 2023
I absolutely love all the staff at the Manoa branch. They are all so nice, kind friendly and helpful. Anytime I need help with anything banking they are always ready to help.
April 2022
Best service I’ve had at a bank so far in life Jerry was very friendly and helped me out alot
