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May 2023 by Kelley T.
Treated so poorly by a supervisor when cashier could not get their digital coupon to work. Supervisor was rude and tried to tell us that the coupon was not good until tomorrow, we disagreed, she pulled it up and realized we were correct. Even the product on the shelves had it advertised correctly. Shen then could not figure how to give us the correct price, it was a $22 difference. We became frustrated and had them remove the items. While loading our car another employee who had just ended his shift was very rude and just asked me to move so he could get to his car while I was loading my car through the side door. Did not say excuse me nor was he polite, I had two more items to loan and it would have been another 30 seconds. He did not care and said he had to go home, his shift was over. Last time shopping here, we tried to give them a chance but they just don't understand service.
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April 2023 by Phil K.
Had some gift cards to use up. Went in on 4/20 for a 4/16-4/22 sale on "Nature's Reserve Boneless Ribeye or NY Strip Steak" @ $8.99/lb. No sale signs for that, we looked 4 times. Found the products, exact wording, 1 above the other, 10 oz packs for $8.99, so on sale s/b $5.62 per pack.Did NOT ring up for that. Manager summoned. She said "these are the wrong ones." I told her there are no others of these, could she show me where the "right" ones are? No, she's busy, ask the meat dept.OK, I walk back to the meat dept. They all left at 3, the mgr is unaware, I hear her paging the meat dept to come get the meat we're not buying at full price. I checked again, there's no "right" meat, no signs, no empty slots for them.We didn't buy the meat. No refunds on gift cards. So we used the ShopRite gift cards to buy a Visa pre-paid card (after some uncertainty by store whether we were allowed to do so), and don't plan to return. Ever.The store looks like a knockoff Wegman's, but customer service is like the IRS.
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March 2023 by J. L.
I love Shop Rite,and this location as it's close to home, so I do wish I could shop here more often but I've found that their produce doesn't last as long, their meat department NEVER has anything that is on sale in stock; especially poultry (They should have expanded their meat department, not wine and spirits IMHO) and they have empty shelves and freezers with the signage they used during Covid, claiming they are still dealing with supply chain shortages, when none of the other area grocers are having these issues. I'm sorry, but there are at least 8 other grocery stores within a 5-10 min drive, who aren't having these issues, so their getting my business now.
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February 2023 by James T.
I lived in NJ and shopped at Saker ShopRites. They were always very clean and the shelves were always stocked. Unfortunately, the ShopRite's here in PA owned by JEFF BROWN are FILTHY AND THE SHELVES ARE EMPTY. When you first walk into the entrance you will see the carpet is ripped, dirty, the carts are dirty and broken. The produce looks old and the selection is limited. I looked at the cold cut section and the cutting machines were filthy along with the glass case. I went to buy rib steaks that were on sale and there were none in the meat cases, I asked if any were available in the back and the person was abrupt in saying he was going on break and couldn't cut any, NO CUSTOMER SERVICE. In addition, the few items I did buy the coupons didn't come off so I had to waste time going to customer service. JEFF BROWN SHOULD START FOCUSING ON HIS FILTHY STORES RATHER THEN HIS POLITICAL CAREER...The health department should look into these stores especially the cold cut section. Looks like I'll be shopping at Wegmans, always clean and friendly, NO POLITICAL AGENDA THERE. If JEFF BROWN THINKS HE IS GOING TO RUN PHILLY LIKE HIS SHOPRITE'S WE ARE IN REALLY BIG TROUBLE. Talk about filth, the city will look more like his filthy stores
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August 2022 by Frank M.
Monday I went to Shoprite in Hatfield, as I was walking down the last refrigerated isle, as I focused into the refrigerators, a man advised me to watch out for a jar of peanut butter that was found broken on the floor. I avoided it and later returned up that isle, looking for a dip. Low and behold, I step in the peanut butter. It was imbedded in my shoe. One would have thought that the store would have been on top of this since it appeared to be there for a while. I also asked a butcher if he could downsize a package of meat and he wouldn'tOn another note.... When will they replace the dirty and disgusting shopping carts? I can't imagine the germs on these carts after 10 years of use and most of them have broken handles.
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June 2022 by Maureen M.
Yesterday, I went to my local ShopRite on Forty Foot Rd in Hatfield PA and purchased 11 items. While using the self check out I noticed that 3 products did not reflect the actual price listed on the shelf. I went to Customer Service and the cost for the shampoo was 1.49 overcharged and reimbursed however the associate declined to refund the cost of the frozen pineapple saying the price was right. I went back to the frozen foods and showed her the ticketed price showing 1.99 vs the charge of 2.49. At this point she continued to show me the tag for the 2.49 sale price. I had to argue my point that you cannot have 2 different prices for the same item. She reluctantly gave me the refund. The sale price for the Lance crackers was 21 cents over charged and at this point I just gave up. My issue is that 30% of the items I purchased I was overcharged! How often does this happen? My second issue is the customer service rep who should have acknowledged the issue and apologized for the inconvenience. Pls check all receipts before leaving the store and take pictures of the prices on the shelves before going to customer service....
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May 2022 by Kevin M.
This is store is in serious trouble. Several years ago, the store operated at a high level, but has declined significantly. Whoever is managing the store is having difficulties and needs training. It appears that the store does not have the resources to train middle management and executive employees. When I attempted the call the corporate office, they referred me to the 1-800-customer care number. Unfortunately, the was another lame response to a customer problem, very sad. My challenge occurred when I attempted to submit an online order and the store or online customer care could not help me. It appears that the Shop Rite Brand or store needs to merge with a stronger brand like Wegman's. Very disappointing to see this brand go so low. For the consumers, save your self some frustration and just go to another store or order online from another store. Save yourself some frustration! Very sad.
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April 2022 by Dolores A.
Had all the no salt items I needed. Was the only store that help with my husband restricted dietary
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January 2022 by Allan O.
It takes longer to check out than shop for a weeks worth of groceries. be prepared to wait. Bring a chair and good book.
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December 2021 by Charlie B.
The new coupon system is terrible. Only one kiosk in the store, terrible. Shoprite are masters of making you not be able to redeem coupons. I have also had point of service debit transaction errors here and had to file disputes with the bank because staff refuses to acknowledge their IT infrastructure is buggy... they do have a great florist shop and bakery.
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September 2021 by Vic W.
I have shopped at this store since it opened. Today I returned an item and the customer service rep was very rude, like I was an idiot (I have 2 Masters Degrees). I had my receipt and she repeated several times "I'll take it back this time, but not again." I brought the frozen seafood on 9/4/2021 and it had a pack date of 9/30/2020- almost a year. Customer service is the heart of any business, so the personnel need to be trained well.
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May 2021 by Andrew C.
While I completely understand things are rough with COVID this is no excuse since this store was poorly managed prior to COVID. Diane is the worst manager I have witnessed her belittle the young staff on numerous occasions. They only reason why they are open is because it's the only store in the area. We need a GIANT to run this place out of business.
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August 2020 by Sircar B.
this is a very racists store with only 2 african americsn employees there out of the whole store & the 3rd african american they did hire there the store fired without any write ups, any latenesses, or warnings!!! this is by far the worst store to shop for colored people! please take your money elsewhere & support the closure of this racist work environment!!!!!!!!
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July 2020 by Tiffany S.
Sales are good. Just highly annoyed when the store employees have no idea if they stock Dietz & Watson hot beef sausage. Butcher said to go to aisle 16 where hot dogs are located. Luckily when I get over to the suggested refrigerated aisle, there is a store clerk stocking inventory. I ask this guy and he tells me to go back to the meat department lmao. For reals? Tell him that the butcher sent me over and he plays d**** Anyways, this store didn't have what I wanted.
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May 2020 by Alexander J.
Groceries are cheap. Meat and produce are fresh. Selection is pretty good. The negative reviews I'm seeing are from some people that should shop at Whole Foods.