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June 2024 by Ian Bergin
I just had a perfect phone call to get some new supplies. Person at Grand View was pleasant and helpful and took care of everything within minutes.
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April 2024 by Brenda Donnelly
Everytime I call with a question, I get a machine that states that I will get a call back within 24 hrs. That was 2 weeks ago. Don't bother calling.
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April 2024 by Jean Kriebel
I have a POC (portable oxygen concentrator). It malfunction and needed to be repaired. Cynthia at the front desk and Dave in the maintenance department were extremely helpful. Cynthia with the paper work for the POC loaner. Dave with the warranty and repairs. Thank you for all your help.
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December 2023 by Alison Creighton
People that work there are rude on the phone telling me I am nitpicking when they are billing me for a mask that was returned 6 weeks ago. Customer service is unacceptable!!
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July 2023 by Nicholas Hill
The people who maintain and handle the client-facing, brick-and-mortar store are great! Very friendly, very helpful, and able to respond quickly to weird equipment flukes. My BiPAP stopped registering the hose plugged into the back, and they were able to schedule an appointment within the week, and fix it at that appointment.However, hope that there are no issues with your billing, as the billing office is nearly impossible to get in touch with, whether or not you are a client or an insurance company. I have only once been able to get in touch with the billing department via phone in the last 3 months.
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May 2023 by Susan Watts
Shady is the best word I can use to describe that business. Read the reviews.
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February 2023 by Cindy Freilich
They lie!! Told by BCBS to go there. After three days of having my prescription they respond with we don't deal with BCBS! Well according to BCBS you are a preferred provider.
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January 2023 by MWS
BEWARE - absolute dirtbag medical supply company. Up-charged for extra supplies and would not return extras when delivered. Employees were extremely rude and unprofessional. Facility was unclean as well.
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January 2023 by S Muskie
Terrible service. Difficult to contact!! One year later and still poor contact support. One Star is generous.
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January 2023 by Sheryl Benningfield
Unbelievably bad service. They told my pulmonologist that MC wouldn’t pay for my CPAP a, I would have to pay out of pocket. I called MC and went through until I got someone who could approve it. She said they had not denied it, that no request had been submitted. She agreed right then to call GVM. Someone answered and immediately put us on hold, then NEVER came back! I called GVM to sort it out and was treated rudely. Michelle said Lisa had gone to a seminar and asked them about me there. This made no sense, so I asked to speak to Lisa. She said that she had gone to a MC seminar and was told I would not be covered because I had previously had an oral appliance. She refused to submit the request to MC even though I told her a MC provider had tried to give approval over the phone. Unbelievable rudeness and incompetence.
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January 2023 by Richard Kelly
I had an excellent experience getting my CPAP set up this morning with Donna Lynn. She covered everything I needed to know, and offered to follow up with a call next week to check on my progress. Their facilities are nice and new located in the quiet side of the shopping center.
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August 2022 by Paula B.
My hubby has used a cpap machine since 2009. He purchased it from here..back when they were in Dublin. Well..long story short..the machine suddenly stopped working. My hubby has a cdl driver's license and needs to use his cpap machine 97% in order to keep his license. He called here..and they could not help him AT ALL. I had him go to 7th street medical. They not only understood his urgency to get a new machine...but also provided him with a brand new unit. Screw grand view medical. We all have options...and I'm so happy 7th street was super compassionate.
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January 2022 by Amanda Greenfield
I needed a motorized scooter after I had a hysterectomy. Every place else I called was so expensive. The theme park we we’re going to was also expensive. They were very helpful in getting what I needed so I could enjoy a vacation with my kids post surgery. Thank you!
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January 2021 by kathryn hunsberger
Grand View Medical folks have been helpful and caring. Each person we have had contact with supported and worked diligently to get my husband supplies.. We are fortunate to have these professional folks to call and get our supplies as needed. Thank you Grand View Medical!
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January 2021 by William Jones
These guys will promise a service and never deliver. Tried to get me to pay for the CPAP and charge my insurance company. Finding another supplier. My advice is run away!
