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November 2023 by Craig K.
I can't say enough about the professionalism! I've been driving for 40 years, (2 years ago moved into the area) and have never felt as safe and informed about my car. Desiree, Joe and the rest of the team are a pleasure. When you find a great service, stay with it...this is it for me!
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October 2023 by Marcus PG Myers
Honest repair shop with reasonable pricing. Joe and Desiree will always be transparent with what NEEDS to be repaired in your vehicle Vs what is recommended. It's very difficult to find trust in this industry as a customer, and they've been reliable since I've been going there the last two years. Car runs great because of them. I would highly recommend ??
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September 2023 by Lori Dawson
I moved to hatfield in 2015, I tried 2 other auto shops before I found these guys.I literally have never been happier with any other company. If your looking for reliable, professional,Quality and honesty then you need to come here. They are amazing.They go above and beyond for us. They always back up anything they find wrong. I get and email with pictures, and description. They will take the time to talk you through everything and anything you need to know. Desireé works the front office and I absolutely love her. She goes above and beyond to help us out. She takes the time for us and I always look forward to talking with her. I had an issue with mice nesting in my hood and not only did the guys take care of it and clean it all out, they sprayed special stuff all around to help keep them away. I live near a lot of woods so it happens. Desireé went and not only explained special products for me to keep up with that maintenance but, she also emailed the information to me in case I forgot. Ive seriously never had such great care from a company like this.These guys become family and whatever you need they help you out and guide you in the right direction.So, if you want top notch Quality care come here I know you will be extremely happy you did.Just remember Quality and great care is what your vehicles need and thats exactly what you will get.Thank you franconia auto repair family for always giving us great service.Services: Air & cabin filter replacement
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August 2023 by Noelle McManus
Franconia Auto Repair was my best mechanic experience to date! Starting from the scheduling all the way through to the speedy and efficient return of my car, working with the folks there was a breeze. They were extremely thorough while looking over my car and provided detailed feedback (including pictures and informational videos) about what needed to be done immediately and in the future. I was provided with a detailed quote and timeline for upcoming repairs as well. Overall, I am very glad to have found this place and look forward to having my car serviced there in the future.
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August 2023 by Alan F.
Everyone was extremely friendly. The reviewed my car and gave me photos of what was wrong. The only issue is that they wanted to charge me $848 dollars for a bumper replacement. I took it to another shop and they bought the Ford OME part for it and charged me $365 dollars with labor. That is almost $500 dollars difference. They also identified an issue with my lower control arms. The rubber had worn through after 10 years. They quoted me $1299 dollars for the replacement, parts and front end alignment. I was able to have it done at another place for $1000. They specifically quoted me NAPA control arms replacement for $335.65, but when you go to NAPA website the part only costs $265.99. That was $70 x2 markup on just the parts. If you think I may be looking at the wrong parts...don't forget I found another place that did the repair for $300 dollars less. That 23% cheaper on the control arms not even discussing the bumper replacement.
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July 2023 by Carrie Weizer
Car repairs are typically unplanned, and often come at inconvenient times. My latest issue was all of the above × 1000. During the passing of a close family member, my cars dashboard lit up like a christmas tree. After a quick diagnosis at the dealer, we learned that it was the timing chain, something replaced at Franconia in November 2021. When I shared the issue, Joe at Franconia asked me to bring it in. He reviewed the issue and confirmed the parts were faulty and he would take care of it. Not only did he and his staff fix the issue and take ownership of the problem, but he got it done a week early at no cost!! The compassion he and his staff showed during an already stressful time has earned them a customer for life!!
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December 2022 by Joe Seif
This is a next level place. They are extremely professional. I have used many other repair shops over the 30 years I have been driving and these people are the most thorough. They have a loaner car that is super helpful. They do a 30 or 40 point inspection and text you a link to a detailed report about the overall health of your car. They show you pictures of what is wrong, even pictures of your fluid on a napkin next to new fluid so you can actually see how your fluid has gotten darker over time. They rate everything, for example, my brake fluid was a 5 out of 10 so they marked it as something that needs to be addressed but not critical. My wiper blades were marked critical because they were not functioning correctly. I had them fix a lot of stuff on my older ford escape. suspension, steering, EGR valve, oil pressure sender, AC, wiper blades, etc. They even cleaned my engine so we could see if there were any leaks that got missed. When I opened my hood to check my oil it looked like a new car! Its 20 years old. The best part for me is the loaner car, that just makes it so easy.Services: Tire rotations
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September 2022 by Laura Swart
This place is great. They have a nice loaner car. fast service. Thorough. Good explanations of what is going on, without mansplaining, and they don’t try to sell me a bunch of unnecessary repairs! Here is a before and after photo of my fender. Great job.Services: General repairs & maintenance
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September 2022 by Daniel Brasch
Had both my car and my wife's at Franconia Auto Repair last week. Scheduling for us was a bit tricky, but Desiree made it all work out. Inspection, oil changed and tire rotations all take care of. One of the mechanics did the road test of the vehicle by taking me to work.Cabin air filter in my wife's car needed to be replaced. They got me a fair quote. When the wrong part showed up they let me know. Another part was available but at 4 times the cost. They reached out to me and advised I could wait until the next oil change to get the less expensive part.Thanks for great service and looking out for your customers.Services: General repairs & maintenance
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September 2022 by Dan Brasch
Had both my car and my wife's at Franconia Auto Repair last week. Scheduling for us was a bit tricky, but Desiree made it all work out. Inspection, oil changed and tire rotations all take care of. One of the mechanics did the road test of the vehicle by taking me to work.Cabin air filter in my wife's car needed to be replaced. They got me a fair quote. When the wrong part showed up they let me know. Another part was available but at 4 times the cost. They reached out to me and advised I could wait until the next oil change to get the less expensive part.Thanks for great service and looking out for your customers.Services: Air & cabin filter replacement
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August 2022 by Cameron Sadler
Franconia Auto has been servicing my personal vehicles and commercial fleet for years. It’s safe to say that they are the reason that my 20+ year old work truck is still on the road today and not in a junkyard!They are honest, affordable, and reliable. Desiree and Joe are always at the ready to answer all questions and provide the best service around. 10/10 would recommend!!
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August 2022 by Nun Ya
I've been a customer to Joe and his team for about 5 years now and it's been the best experience with a mechanic I've ever had. They've gotten me out of more than one jam over the years and my old car runs like one far newer despite all the wear and tear I've put on it. This team is very honest and willing to go out of their way to save you a headache even if it causes them one or two. My gratitude is immense.Services: Auto maintenance
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July 2022 by Jason Kreider
Took my box truck to this place. They put the tires on backwards and couldn’t find why my check engine light was on. When I took my truck back to get the tires put on correctly he said come back in the spring or a warmer day. I don’t want to make my guys work out in the cold weather. It’s been at his shop three times costing me almost 4000.00. I then take it to Bergeys truck and fleet. They found the problem and I had it back in three days. This place is a joke. Do not take your car or truck to Franconia auto and truck repair.Services: Electrical repair
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June 2022 by Tender Loving Pet Care
The level of incompetence at this shop almost caused major damage to ourselves and people around us. The vehicle was returned after spending $1300 with NO BRAKES! Almost caused a very serious accident which they would have been 100% liable.From the moment the vehicle was picked up it was not operating properly after calling and complaining we were told to bring it back in however before we could the calipers came loose while traveling and almost cause a very serious accident.This shop has no issue telling you what is wrong with you vehicle or charging higher then average labor and part costs but they do seem to have issues with completing a job correctly.I DO NOT RECOMMEND THIS SHOP IF YOU CARE ABOUT QUALITY OF SERVICE OR SAFETY.
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June 2022 by Tonny
Dropped off my car yesterday at 10am for an oil change. Didn’t hear from them all day so i called before they close. I was told to pick up my car and drop off another day because they were too busy. Didn’t call earlier to let me know they couldn’t do it. I could’ve taken my car to another place.Edit: I received a call to take down my review. When i refused to take it down desiree was loud, mean and she ridiculed my profession. I’d give 0 stars if I could.
