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December 2023 by lessie
I was offered a free 15 pro if I opened a new line. Never once did the promo say that I had to change plans and the representative at this location that serviced me didn’t tell me that either. When I told them which device I wanted they stepped to the back. I waited for over 15 minutes when they came back the set up was complete on the tablet. I signed for what I thought was just the device and what was explained to me. Fast forward today I received a bill that doesn’t reflect our conversation at all and customer service just gave me the hardest time over the phone. They won’t give out the store’s contact information, so I’m stuck with something I never agreed to with knowledge. Don’t trust store representatives to be honorable it’s clearly all about sales. I’m thinking about switching carriers because of the underhanded sale at the store and the customer service over the phone has been the WORST experience all around.
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November 2023 by Luis Gomez
Workers more focused on their phones than making a sale, went to pick up an order and get accessories but instead of upselling, the gentleman told me to look through the cases myself and proceeded to do his own thing. Harrisburg locations seem to have a running theme of poor customer service. Do better guys, you are there to do a job
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November 2023 by Mike Reaves
After waiting 1 hour and 45 mins yesterday in this store I was forced to schedule an appointment for today which took 3 hours to add a line to my account. A female manager decided that it was better to serve customers with out appointments rather than help the new employee who was attempting to help me. She was very unprofessional, she literally used her dirty earring to open my sim. Cringey would be a understatement. She was very dismissive and less helpful than her trainee. I switched from T-Mobile to have peace of mind and walked into a even less peace. I will be finding a new carrier faster than the blink of the eye. That manager certainly is setting a pathetic example for her trainee whom she belittled many times during my visit. I’m sure he will look for work elsewhere. There’s a more suitable place in hell for her to work! I hope it’s sooner than later! No self-respecting person would conduct themselves in this manner. I feel bad for her spouse, family and all of society! Fire her if you want my business! Thank you kindly!
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October 2023 by Katie Koontz
I went in today to upgrade my iPhone 12. I was greeted right away by a young man named John. He was extremely polite and helpful. He listened to what I was looking for and answered all of my questions thoroughly. He was not pushy in any way. It just seemed like he genuinely wanted to help and did it all with a smile on his face. It was so refreshing to have this interaction because it's becoming rare today due to almost anywhere you go being so understaffed and under stress. He helped me end up deciding on the iPhone 15 and helped me set up having it shipped to me. I was in and out of the store within 20 minutes (I did go at a time that they weren't super busy). Thank you John for making the process so easy and for being so kind. I definitely recommend.
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October 2023 by Nick Manza
My wife went to upgrade her phone at this location and she knew what she wanted. The salesmen continued to try to sell her a phone that she did not want after she told him multiple times what she wanted. After a lengthy debate , he finally gave her the phone that she wanted. Fast forward a few days later and I was going to upgrade my phone as well. I put in an online order but wanted to pick the phone up one day after the max day I had due to extenuating circumstances. We confirmed that we would have an extra day to pick the phone up via the Verizon chat on the website and the person we talked to assured us that they sent a message to the store to extend our pickup day one day. The day came and this store cancelled our order for no reason even when they were supposedly sent a note that we could extend the pickup date one day. I wish I could give 0 out of 5 stars.
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September 2023 by Brandy Unser
I came in with another member on my plan at our scheduled time to trade out our phones and the manager was very dismissive and distracted speaking to us when we came in looking for help. Already a bad first impression. We waited and John came out to “help” us but was trying to push us out after he continued to mention how the new phone was coming out soon and said that we should wait. We had been waiting almost an hour and I said we’d still like to hear about a certain phone. He threw out a million different numbers and guesses on how much we could save and was getting short tempered when we couldn’t visualize plans and estimates that he was throwing out there and asked him to repeat a couple of things. I finally asked him to actually pull up our policy before he kept making guesses. We felt like such a bother to him and he treated us as if we were stupid every time we asked a question nearly rolling his eyes. Him and the manager made a joke after we asked a couple of questions saying “oh boy we’re gonna be here until midnight at this rate” mind you - they closed at 7, it was apparent they were making fun of us right in front of us. We don’t work at Verizon clearly this doesn’t come as easily to us as it does you. After about the 10th time he told us we should just wait (even after I said we weren’t interested in getting the new phone) we decided we didn’t want his help anymore and left. We will be using a different locations services because we didn’t feel valued at this store. You shouldn’t make us feel stupid for asking questions especially when we haven’t traded our phones in 4 years so we aren’t very familiar with the process. Also the manager treated everyone very poorly when they walked in and half of the time was texting on his phone instead of looking someone in the eye. Couldn’t believe he was the manager to be honest.
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August 2023 by Kathy suhr
Not this location but I called Verizon today, to see why I had to pay for data on two flip phones. So a flip phone that does nothing but make and takes phone calls cost me as much as my two smart phones do a month. They said it is because they are on my plan and that all phones are billed the same price. They managed to knock 5 dollars off of each phone but why is it if I would walk in and buy a flip phone that does nothing but make and receive calls would cost me 30.00 but I am paying 40.00. I have been with Verizon for 30 years and yet I guess I need to fibd a service that makes sense.
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August 2023 by M Farling
Helpful to a degree,still don't do right for their LONG TIME customers,and now changing their unlimited plans( getting rid of old plans,you'll have to choose an unlimited plan which are ALL more cost)
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August 2023 by D B.
I'm not a Verizon customer, but I received a Verizon gift card. Got a new phone and needed accessories. The guy that helped me had a kufi cap (?) and a real attitude, I'm guessing because he wasn't selling a contract. Sold me a charger that wouldn't work with the case they sold me. $80 for a charger and $60 for a case. Had to return the charger. Got attitude again. Went to buy another case, same guy. Flipped open a door on the wall with cases and said "there ya go". I had a question. He walks away, points ant the wall and said "well look!", then went in the back. Another employee came out to wait on me. After he rang me up I said, is that guy a manager. He said yes. I said, well he's an a$$ too. And I left. When I returned the charger, he refused to wait on me. Then took the customer that walked in the door after I did. Avoid this store. Or just avoid Verizon altogether.
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July 2023 by Jose YourNorthEastDriver Echevarria
Bill you to death phone company went there told them want to get out of the contract because of two many drop calls and was told pull over and call it in on where your getting drop calls and said your kidding me right I drive from Central Pennsylvania to Central Connecticut and you want me to pull over and call you to tell you where I'm getting my drop calls that's your company job not my job. This place is a joke
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July 2023 by Salma Firdaoussi
Horrible or little to none customer service. Every time I go in there it's a disappointment. On to AT&T.After reading all the other complaints about this store and seeing the automated response from Verizon, cements their lack of appreciation for their customers.
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May 2023 by Kevin J Byler
I ordered the pixel buds pro for pick up at this location in a secure locker. Very convenient and easy to use!! Thank you
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April 2023 by Jeska Spiral
My husband and I went in to the store to find out about upgrading our phones. The girl working was super helpful even though we ended up upgrading through their online store instead of through the retail store. We appreciate that she took the time to help us with the process even though she doesn't get credit for the sale. All offers should be available for the store to match. It isn't fair if sales associates have to compete with their own company. We much prefer the retail experience. Thank you for your efforts and I'm sorry I don't remember her name.
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March 2023 by Thomas Kilcoyne
I received quick, friendly service when I dropped off my trade-in phone. The gentleman checked to ensure that I had properly removed all of my data. He promptly completed a receipt.
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March 2023 by Mzz Myers
This store is sooooo disappointing. As a Verizon wireless customer, since 1994, it saddens me to see agents, that only want to be bothered, if your purchasing from them. I feel like the agents are sooooo thirsty, they have forgetten about customer service.