-
June 2024 by Tom Gerrity
Rude , they can’t be bothered , save your questions for another location .
-
May 2024 by Holly Wagner
They were absolutely great, my companion was having a terrible time getting into his app due to another stores mistake. The young lady that helped was able to fix us up and cleared up the issues. We will be going to this store from now on. Thank you so much.
-
May 2024 by Jess Hayden
Is there anyone I contact about a horrible Door to DoorSales interaction? The gentleman pounded on my door and rang the doorbell as if he was law enforcement. On top of being persisting and not understanding that no means no, he began to degrade and name call as a way to encourage co-operation. His behaviors were extremely unprofessional. Harassment and disrespectful salesmen making you feel frightened at your own home does not make sales.
-
May 2024 by Yvon Fleury
Nice costumer service, nice deals, must recommend place.
-
May 2024 by Andre
Initially, I had a good interaction. The retail associates and manager were attentive and saw us in a timely manner. We left to discuss our next steps, and promptly returned to select our plan and start service. They signed us in, and we waited...and waited...and waited. People came in after us, and got seen before us. I don't know what happened in the 5mins we left and returned, but yeah. We left.
-
May 2024 by michelle troutman
Worst customer service ever
-
April 2024 by Keith Mason Sr
They took care of my problem
-
April 2024 by Kyle
On the morning of 03/29/2024.
I was a Verizon Customer for 7 years. I left Verizon and went to AT&T become I’m a Drone pilot and I inspect they’re towers for a living and needed uncapped WIFi that was mobile for my photo uploads. I needed a billing Statement from Verizon because I used their bill pay service and was in the middle of a 700$ dispute with a merchant. I couldn’t get a copy of the bill online apparently because I was no longer a Verizon customer and had to go to a store location.. I walked into the Store and was met with a Verizon Representative who was willing to help me. They had some trouble finding my account and found it. After finding my account and pulling up a billing statement she couldn’t find the bill-pay category under the bill. So I was going to try to find something in my email so I could show her what I was talking about. After searching in for email for probably about two minutes, the representative made a comment whose name I won’t mention that she needed to help other people and If I couldn’t find it. I needed to leave.. I was honestly shocked. I didn’t really say anything to her because I was also in a hurry and just was trying to get a copy of the statement so I can get over to Chase Bank for the dispute and I was missing work to be there. I ended up reviewing the statement myself and found the charges I was looking for and showed her where they were at because she’s never heard of Bill pay with Verizon.. I asked her to print off a statement and left without talking to her manager that was on duty. The reason I’m leaving a negative review is because I do not believe that it is appropriate or professional to talk to someone and ask them if they could hurry up because they have other people they needed to help. I left Verizon because I needed more options. Not because I was unsatisfied with the customer service or the service I was receiving while I was a customer, but after having this experience, I’ll never have Verizon again and I will never return to Verizon for service. You should never talk to customer that way and the most important time to be nice to a customer is when they departing.. Because you always remember the last experience you have had. I think a solution would be to train your employees on customer retention strategies and basic manners and maybe using a filter.
-
April 2024 by Thomas Basham
Went to the store to get upgrade didn't realize they were close to closing time but store associate was very rude in letting us know, we went online to make our purchases
-
April 2024 by Elle Richard
Problem wif volume, something dat seemed 2 be basic as I watched dah man help'n me out, quick & problem SOLVED, he fixed it ??
-
April 2024 by Kayla Conrad
I had an issue with my phone where my old phone had re-transferred service back onto it and took it from my new phone while trying to factory reset it to send back to verizon. Both myself and the specialist Jay, could not figure out how it had happened. Jay efficiently helped solve the problem and had even been crucial to helping with a problem I had a week earlier. 10/10 customer service from Jay!
-
March 2024 by LB
Had to schedule an apt for a return. Seriously? Got there around 9:30 and the next available rep was at 11am. What happened to walking in, actually getting greeted, resolving an issue and leaving?
-
March 2024 by Ryan Bourgault
Your internet is trash
-
March 2024 by Alyssa DeFalco
Absolutely unwilling to assist or even attempt to assist me. I left Verizon only due to my boyfriend offering to get me a new phone under his plan. I have tried to pay my remaining balance over the phone, they told me to go to the store. I go to the store, they told me they can’t accept payments for final bills. I explained that I don’t have access to the email I created with it and the address on file is no longer valid. They stood there offering no solution. I’m now trying to contact a supervisor so you can take my money? This is literally the first google review I have ever left because this entire experience has been absurd. Do better.
-
February 2024 by Riff Raff
Update went back into this store since I had no choice but to go to a corporate store since the authorized dealers are even worse customer service wise. Walk in there, not greeted wait for about 20 minutes to be told I am unable to get a Sim card unless I activate it. Then being told we don't just have dummy Sim cards laying around like I'm an idiot. I'm so glad I don't work in this business anymore I'd fire everyone. This is after being told by customer service to go into a store. Verizon customer service has gone down the toilet along with their service coverage. After 12 years I am jumping ship and switching back to AT&T.
If I could give 0 starts I would. I generally
never need to go into a store to manage my account or make purchases. However, Verizon customer service sent me in to exchange a defective pop socket that was shipped to me for my sister. Upon entering the store I was greeted by a sales rep that was assisting another customer purchase a new device. The sales rep seemed annoyed as I was entering the store. He asked me what I needed and I advised him that customer service rep sent me in to exchange a pop socket I purchased online that I was unable to return due to it being purchased as part of a bundle deal. When I handed the pop socket to the sales rep he looked at it and said do you want the same one? I replied with any pop socket will do at this point he looked at me and said it is going to be a minute and continued with his customer. I happen to notice this persons name tag and it appears that he is the store manager. After some commotion trying to find pop sockets out of a basket full I was given 2 options and told to pick I said it did not matter I just wanted it exchanged he yelled it is for your device sir, in which I replied no it isn't so I just picked one out he exchanged it handed it to me and did not even acknowledge that I said thank you for your help. This is terrible customer service. I worked in this business for over 14 years in the past and managed multiple Verizon authorized retailer locations. I know this type of customer service is not reflective of Verizon over all. I was extremely upset at how I was treated at this location yesterday. I would have had no problem waiting until someone freed up to assist me. I 100% understand when processing a sale it requires your undivided attention. I was in no hurry at all. Needless to say I will not be returning to this location. Overall it seems this store has gone down hill over the recent years. So beware!
