-
January 2024 by Brittney Waters
My I phone was water damaged. They told me I wasn’t eligible to upgrade and that I had to file a claim. I ended up trying to go to the Apple Store to get a new phone to replace my damaged one and still couldn’t. I ended up at the Lancaster mall t mobile store getting a new phone on the spot. Something I could have done at this location the day my phone was damaged but they insisted I couldn’t…yes my phone was damaged but it would have taken them 2 seconds to determine I could pay the $200 off on my old I phone and just get a new one instead of sending me all out my way to do something at another location that I could have done there…lack of thinking outside the box, problem solving skills, and pretty annoying customer service.
-
January 2024 by Earl Da Earl
Had the best experience with the sales professional Karmen. She was so sweet and knowledgeable and helpful! Would def recommend asking her for what you need.
-
October 2023 by Ashish Modhera
A quiet place that could use more business, customers, etc.
-
September 2023 by jennifer kilander
Takeno and Isaiah were very helpful and professional. We had an issue with my Dad's phone and we had to come in a couple of times to get some help. I can't fully express how grateful I am for the terrific customer service. They were friendly, patient and knowledgeable. They were able to give us options to help us make decisions. I will come back to this store when I go to buy my next phone.
-
September 2023 by Carol Brown
The employees here are great. The guys here were so patient with me and helped me with setting up my phone. I recommend this T- Mobile store over all others
-
May 2023 by PhoenixAngel429
Bad service. Looked up our account then said we had metro when we didn't never confirmed to make sure had the right account. I mean typos happen just ask if you have the right name. Then they asked a higher price than the other t-mobile store. Not helpful at all.
-
March 2023 by LexiMoonBear
Went yesterday to buy a new phone, the girl that helped seemed very snarky and condescending. Didn't feel like she even knew what she was talking about. Ended up taking my business elsewhere because of the rudeness and high prices and ended up with a great deal and nice people who seemed to care and know more
-
March 2023 by Sill Subedi
If you are not aware of your payments, they take money and say it is some kind of charge after the transaction. I don’t trust T-mobile with automatic payments
-
February 2023 by Betsy Anthony
My husband & I worked with Phill at this store. He is AMAZING!! Super helpful, so professional, so knowledgeable of the equipment!! I would HIGHLY recommend this store to anyone looking to upgrade or switch their phone service!! I will never go anywhere else for phone service, unless Phill goes somewhere else!!
-
February 2023 by jennifer fallinger
The guys and gals at the store on jonestown road by Starbucks are 100% AMAZINGThe reps online are useless
-
January 2023 by Nevien Michael
Brandon V. Is the most helpful salesman here. We recommend him every time here. Absolutely the best. Please give him a raise.
-
January 2023 by Rafael Aziz
Brandon is the most helpful and very patient salesman. We recommend him every time.
-
November 2022 by Mamar maga
Takeno, Phil and Brendon are the ultimate team. I came in here at the T-mobile store in colonial mall Harrisburg, trying to fix my mobile issue but they walked me through their promotions. I was so amazed by their professionalism that I ended up buying 4 apple watches for my entire family. I know nothing much about apple devices but they helped hook everything up. They are super Savy, friendly and they know their products. they seem to be the type to always looking out for the best deals for the customers. Definitely appreciate these guys and I will be recommending everyone i know to this store and these guys. Great young professionals ! I am very satisfied. Thank you
-
October 2022 by Matthew Shaw
Excellent service from start to finish. Walked in and was greeted by Rose and she was very friendly greeted us with a smile. She helped transfer all my wife’s information onto her new phone with ease. I definitely recommend this store to anyone looking for a new phone. The whole team at this location is awesome.
-
August 2022 by Jalen Frank
I’ve never written a google review for an employee or store before but Phil C was in all honesty the most helpful employee I’ve ever dealt with. My family went to T Mobile on Sunday to get new phones and he explained everything so that my grandparents (who aren’t that great with technology) understood. We were in the store for about 4 hours because my grandpa was switching from AT&T to T Mobile and AT&T customer service was terrible. Phil called them 10 TIMES (each time they gave us the same response) and stayed on the phone with them helping us out the entire 4 hours while at the same time helping out other customers. He was overall just very helpful and even asked us if needed snacks or drinks since we were there so long (which was not at all his fault it was AT&T fault). Hands down one of the most helpful and respectful employees I’ve ever dealt with and if he hasn’t gotten one already man’s definitely deserve a big raise. (he also has a fire playlist, had my family jamming out?)
