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August 2023 by S P.
Own 3 Chevy bought 2 of them here. Was looking at buying my 3rd. Had all 3 serviced here since 2012. Today Will be my last! Had one of my cars in 3x for check engine light. 1st time they said it's not active we can't do anything about it (that was June for inspection) a week ago I had it in for oil change and the check engine light again paid 350.00 told me it was fixed. 4 days later, my check engine lights on again and my oil says 16%. They said oh we did oil change never reset it and you have a new problem with check engine light. Now charged me 600.00 . After 6 calls being told 5 different names, for service managers. Unhelpful Jodie (who was not one of the name given) just calls with BS excuses, on why they are over charging us. This is definitely not Sutliff anymore
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August 2023 by Marty Rothstein
Called Early in the morning for an issue with my car that I purchased from another Dealer. Had an extended warranty that was about 700 miles until it ended. They got me in the same day. I understood that there was a $160 diagnostic fee as well as me having a $250 deductible I would have to pay. I met with Nate, the service advisor and explained my problem. I dropped the car off and expected to have it there for at least the next dayA few hours later ,Nate called to let me know that my car was fixed. Found the problem, had the part in stock and there would be no charge.The part was covered under a manufacturers warranty. They didn't even charge a diagnostic fee.Nate was great, the mechanics were great. The whole experience was great!I will buy my next car from Turner ! Thanks
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June 2023 by Keith L.
They just need to communicate better. I was first went into the main building looking to hand my keys and walk off since I've made a prior appointment but was told I now need to go across the street keep in mind a truck on in Harrisburg traffic. Well across the street it's all locked up and looks like a ghost town and I seen several trucks go into the service area so I figured maybe it's like other dealerships you just drive through there service bay and they take care of you. I sat here wrote this entire review with not 1 member asking me if I need assistance. About to leave the keys in the truck my rides waiting.
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July 2022 by Roderick Ford
Well so far so good. They had to give me a loaner vehicle into my car is ready so we'll see how it goes from here
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July 2022 by robert krone
Bought the vehicle there 4 years ago and was always pleased with the work they did on the vehicle
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June 2022 by Judy Patno
Very nice people and they had our truck inspected in no time at all. We were able to go get breakfast at the East Shore Diner next door and went back and we were not back long before it was done.
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March 2022 by Gloria “Lynn” Jackson
Didn't give it 5 stars even though the sales person and financial manager were very polite. Just bought my car a few days ago and the check tires light keeps coming on even when air was put in. So hopefully they will correct the problem
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February 2022 by Chad B.
Came in interested in trading my vehicle in and buying a new Tahoe for my wife. I've bought vehicles here in the past so it was my first stop. I was talking with the salesman and looked at 2 different Tahoe's that were in transit and wanted to test drive a similar year/model. The salesman went into the building to get someone that could value my trade in. Josh the used car salesman came outside shaking his head and in a matter of 3 minutes said I was wasting his time. I assume he was annoyed from a previous customer since he wasn't in a good mood. I don't know why it was taken out on me but we ended up putting a down payment on a Tahoe at Buchanon in Waynesboro. Will definitely not recommend anyone go to Turner after my experience. Chad
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November 2021 by Kathy CHT
I have always received very good service at Turner. I took my leased Trax in for it's regular service today. I walked in and waited my turn per social distancing, np. I was greeted with a service person (didn't catch his name), standing at a podium and flipped a piece of paper down looking in my direction and he said in a gruff tone, "Is this you?" What kind of professional greeting is that? I wasn't even sure if he was talking to me. "How do you say that name?" was the next thing I heard. Wasn't thrilled. I would rather a mispronounced name instead of that. Otherwise, the Trax had a good appointment.Thanks Turner.
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November 2021 by Colleen Stettler
Very polite...had 2 wait alittle longer..but they were busy...
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October 2021 by Karl Veach Sr.
the people were awesome !
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August 2021 by Stephen Severino
Good experience. They stuck with a very pesky problem that I was having with my "possessed" alarm system, and it's working good now (5 days in). Have had multiple good service experiences with Turner. Satisfied customer.
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August 2021 by Jacob L.
I came in to buy a car after I received a slimy letter in the mail after my bankruptcy. My family and friends told me not to go in because the letter is a scam, but I went against their better judgement. They were completely right! The finance manager came out and told me she couldn't do anything while being very rude about it after I was in the dealership for 2+ hours. She even laughed at my situation saying that it was my fault I was in a bankruptcy and should take what I can get. I had my daughter with me and that isn't the kind of female influence I want for my daughter. I had also expressed that I wanted to do a deal over the phone like they advertise online, but they refused stating that the finance manager wouldn't do a deal unless the customer was phyisically present. I work long hours and this was my only day off, but sadly it was wasted in a slimey dealership. I want everybody to know that TURNER CHEVROLET is filled with swindlers and crooks disguised as salespeople and managers. I will not be going back!!!!
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June 2021 by Mike Buxton
Always do great work...just wish I could find out why I was told when I bought my truck new that there would be x amount of free oil changes however I got only one??
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May 2021 by April S.
I purchased a car in august 2020. 3 weeks later, i had to return to resign for a new auto loan that was more money because the finance guy put the wrong information on my forms even though i put the proper information. I would never use this dealership again.