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February 2024 by Lily Spangler
Ordered invitations and another set of cards from here online. When my pick up date came, I called to see if they were ready. Rep said they were already picked up. I said I didn't pick them up and she said they could reprint them but she had a lot in her queue and would call me when they were ready. So I called the following day to see an estimated time of when they would be ready and they never got put back into queue or reprinted and said they would put me back in the queue but couldn't give me an estimated pick up date. I am getting a refund. Do not order your supplies here, go to Walmart instead. They have 1 hour pick up and less hassle.
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February 2024 by Rachael Hill
The store looks dirty, I stood waiting for 5 min at the wrong line while an associate at the printing counter saw me standing there and waited 5 min to tell me I was in the wrong place, I had to go to the customer service line. Ok got in that line, then when it was my turn the cashier went to another register and helped customers that came up after I had been there waiting. And the cherry on top, 2 of the store associates smelled VERY strongly of marijuana. And u know their manager would have to be able to smell that on them if I can smell it across the store. I know there’s a staffing shortage everywhere but that’s too much.
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January 2024 by Julie Todd
I am sharing my experience on this at union deposit location.i am, mind you 45 plus in age so in past someone there has assisted me there was no customers in line one associate there ( didn't see name ) so associate it is. In came another age plus couple of Asian decent( I'm only saying due to maybe a language barrier) however I as a customer understood well and could see they were lost and confused the associate said several times as pointing to instructions on how to do what they asked..so I jumped in to help them as associate sat at computer even as I approached counter was giving same answer however I am a tad more aggressive and I waited til associate got up and came to counter, here's the problem I have with all this this associate has poor awareness of customer service..if you are in public customer service then that's your focus to assist people to learn to read body language and know what to and when not just to dismiss people and point them away especially with everything so tech savvy so I'm hoping this doesn't fall on deaf ears, and this can be corrected if associate has no desire to help customers then may I suggest another line of work,.. and printing faxing could used a tidy up moment, like a vacuum, see this how it happens one poor experience makes one notice a whole lot more.please do better!!Thanks, julie
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January 2024 by Brian Misner (Hoss)
Horrible Air heads
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January 2024 by Neha Talati
Very bad customer service and manager name Ashley (at Harrisburg Pa- Union deposit road) is very rude. Totally disappointed. They should learn how to speak to a Customer.
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November 2023 by charlin suarez
I want to complain about being discriminated against for being Hispanic. I asked this employee in the printing area for help and she continued serving other people and denying me service. At the beginning there was a lady and the employee told me that when I finished with the client she would take care of me and that never happened. As more people arrived, he took his time to attend to everyone who arrived until there was no one else left, then he attended to me and it didn't end well when he already wanted to leave. I felt discriminated against and helpless.
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October 2023 by Tierra F.
Dominic at Staples Harrisburg - Union Deposit Rd., was kind, helpful and very professional. I placed an online order that was not successfully processed and was provided misinformation earlier that day by another employee. Dominic went ABOVE and BEYOND to ensure that I left the store with my product. She needs a raise!
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September 2023 by Sheetal Chhetri
Worst place ..I returned three times without purchase…No good customer care ..Too expensive
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September 2023 by Jamie DeShong
Great place to buy school and office supplies. Also a great place to go for TSA Precheck. Quick service.
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July 2023 by JM S
They are a UPS shipper. I had a box that needed to go out and couldn't wait for a pick up, so I called to make sure I could bring it in and was told yes we ship UPS. My box was a uhaul medium sized box. So like 18x16x18. I live on a hill so I lugged this 30 lb box down the steps into my car drove there lugged it into the store just to be told "yeah we can't take them that big". Seriously?!?!? Why didn't you tell me that when I called??? So if your shipping here be aware, small boxes only!
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July 2023 by Marla Speece
There’s a young lady that works at the cashier! She was on her phone while at the register, even though there wasn’t customers at the counter, she was still on her phone when I walked up and said give me a minute! I’m sorry you have breaks/lunch for being on your phone, if it is an emergency, than you should have gotten somebody else to take over.
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May 2023 by Carol Schaer
Went here today, to get passport photos Ashley was super friendly. And even the cashier. Before we went to Hersey staples never again service was horrible.
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April 2023 by abmayeski
Great store, helpful staff, has a UPS drop off location and Amazon locker.
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March 2023 by Brittney Baron
Suzanne is a saint. I have nothing but great things to say about her and Alexus. I was in a pinch for work and in need of a banner printed immediately. Their customer service. Especially Suzanne’s was above and beyond. They did it for me, for a reasonable price in a too good to be true time.
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February 2023 by Milagros Natal
Good service nice staff
