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May 2024 by Tito Paquetico
THAT PHARMACY HAS A COMMUNICATION PROBLEM BIG TIME WAISTER ON MULTIPLE OCCASIONS NEVER RETURNING VERY DISPLEASED
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May 2024 by Kat Minor
i've been going to this Rite Aid location for a little over a year now and i am continually reminded why i do: the staff is wonderful, the pharmacists are kind and patient, the store is always neat and clean, and if i need to find something, i have always been helped.
but i mainly go for the pharmacy. i've been burned by other pharmacies before, but NOT this one. every time i have questions or concerns, they answer all of them patiently and thoroughly without being patronising or rushed. they really do make you feel as if your concern matters, not just brushing it aside to get to the next customer. and if they cannot immediately fix your issue (meds being out, or short, or a doc's office got something inaccurate on a form), they do everything they can to smooth it out so it CAN be fixed in the shortest amount of time possible.
excellent pharmacists, excellent pharmacy associates, i definitely recommend them.
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January 2024 by tanya reid
Excellent customer service in the pharmacy and upfront very nice people.
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January 2024 by Rob B
Clean, well organized store with helpful staff and attentive pharmacists.
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December 2023 by Nick Ancypowic
This has nothing to do with my transaction today - I always find your staff to be consistent and helpful.
What I did witness today was a full on adult temper tantrum by one of the other patrons, which occured loudly enough for the entire store, and probably the CVS across the street, to hear. A gentleman appeared, and I say appeared as I do not know full context here, that his online order, which appeared to have been made in store, was not instantaneously ready, and that when presented with the requested items he complained about a discrepancy in sale price, now mind you this was overheard between my journey from the GNC section to the greeting cards and to the paper plastics aisle, not once did I lose the ability to hear his complaints. Like this guy was irate. First at corporate, then at computers? In general I think, and then because your wifi wasn't working, to which a helpful associate pointed out that you don't offer wifi, which further frustrated the gentleman, to the point of hurling profanities and other unnecessary language to the associate attempting to help him.
The associate, Rich, handled the situation with such grace and patience, repeatedly attempted to help the customer and solve the problem, as well as explaining how the system worked at every step of the process. Having worked in a retail setting for almost a decade, I have seen my fair share of similar debacles, but I find as I age I am less tolerant of such childish and inappropriate behavior. Rich repeatedly tried to assuage the man, and de-escalate the situation, to no avail as the man's belligerence seemingly had no end, to the point of hindering his own transaction by his increasing refusal to cooperate with anyone, regardless of what they were offering.
Finally, the man stormed off with what I assume to be his much needed items, and Rich concluded the encounter by telling the man to have a nice day, which in return Rich was given one final expletive by the man as he left, got into what I would describe as an... eccentrically decorated vehicle, and floored it out of the parking lot.
Experience 10/10
Every store needs an associate like Rich.
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December 2023 by Barbara P.
why does the pharmacy even bother having a phone? they NEVER answer, no matter the day it time
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November 2023 by Bob Serafini
Dont go to Rite Aid, terrible company with greedy management
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November 2023 by Payes Tobe
where do I start? Several months ago I switched to this Rite Aid from the Linglestown Road store, due to multiple problems with them, answering the phone and getting a response regarding prescriptions. Now with the experience, I’ve just had at the one on Jonestown Road I’ve given up on Rite Aid completely. I received notice from them that the prescriptions that my doctor had forwarded to them were ready with an extremely high co-pay for both of the prescriptions. I subsequently tried to call the pharmacy five times and it rang with no answer, no answering machine and no other response. I then got through to the regular store clerk who tried to page the pharmacy for me, and they still didn’t answer at long last when I got through the pharmacist was insisting that she had put it through my new insurance, I explained my insurance has been the same for many years. And she was still insistent that she put it through and that was the co-pay. However, I called my insurance company the next day, and they advised they did not receive a claim for the prescriptions. Thankfully, I know a little bit about insurance and questioned it, but would have happened. Had I excepted what the pharmacist told me and paid $258 for a prescription that actually had a zero co-pay, and another $50 for one that also had a zero co-pay. Certainly makes me question the accuracy of anything from that pharmacy.The icing on the cake was that when I couldn’t get through to the pharmacy, I called rite aid corporations, customer service I was told this would be referred to the regional pharmacy manager, and to the pharmacy to respond to me. Never heard another word
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October 2023 by Charles Choplick
A drug store....
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October 2023 by Candice H.
Colonial Park location has sign outside for walk in's for flu shot. Walked in to store to pharmacy and associate informed me Rite aid didn't. Ok so I walked out even though there's a big sign on door and outside nearby 22. Drove to Union Deposit and got my flu shot as a walk in. Union Deposit Rite aid for the win!!
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September 2023 by germanshepherd13
Medication was ready and sitting in the box for pickup but they were catering to the drive through customers while I stood waiting for 20 minutes until another tech helped me and got me on my way. The first tech kept ignoring me while she knew my meds were ready to pick up. Only a matter of time anyways before they go out of business.
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September 2023 by Derek Young
Cheapest place for my prescribed medicine but usually out of it. I get attitude from employee at drive thru for them not having medicine that I need that I can only get prescribed 24 hour in advance or they cancel my order without a call or email notifying me of cancellation
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June 2023 by Jeanette Lopez
Excellent customer service
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June 2023 by Larry Bortner
Quick friendly service.
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June 2023 by Zorro Currillo
The service is the worst starting with the pharmacy, I am sure I will not return to that pharmacy.
