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May 2023 by Beth Hartzel
I made an appointment online like they want you too. I drive over there just to find out they were closed! Why let me make an appointment if they were going to be closed??? The hours on the door even said they were to be open.
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February 2022 by TheDragon Chatman
Went in for a pre employment drug screen and the lady at Quest refused to give me a drug screen when I had the paper and barcode on my phone! She consistently refused to scan or type in any numbers to try and help solve the problem. When I called my employer, they said they would get in touch with them and see whats going on. These nurses are pathetic!
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January 2022 by Brig Wilson
Went to get COVID tested, arrived early, signed in, chilled out. They called my name, took me in, told me they had no tests. I’m not mad about the lack of tests, supply chains and high demand I get that. But at least send me an email or phone call so my time isn’t wasted.
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December 2021 by Chow G.
My 19 months old baby Dr. send her to the lab here. We had the worst experience. I hold my baby on the chair and another Black lady hold her arm(the black lady's name is Dena...)The lady who do the blood work couldn't find her vain, she did 5-6 times, no blood comes out, my baby girl cried so hard. I told her stop, I don't need the test. The Black Lady started saying that If I don't want to do the test, I need to tell the Dr. I can't tell them to stop. I told her, if I know this happen I won't come. She said "tell the Dr and don't come here, you are nasty" WHAT? I am nasty? I told her she can't say that to me, that's not respect at all. She said" get the FUCK out of my lab" Gee, nobody treat me like that! She even wanted to kick me, luckily my husband holding the baby in front of me. So I can walk out of the lab.
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December 2021 by HuiQiao Z.
My 19 months old baby Dr. send her to the lab here. We had the worst experience. I hold my baby on the chair and another Black lady hold her arm(the black lady's name is Dena...)The lady who do the blood work couldn't find her vain, she did 5-6 times, no blood comes out, my baby girl cried so hard. I told her stop, I don't need the test. The Black Lady started saying that If I don't want to do the test, I need to tell the Dr. I can't tell them to stop. I told her, if I know this happen I won't come. She said "tell the Dr and don't come here, you are nasty" WHAT? I am nasty? I told her she can't say that to me, that's not respect at all. She said" get the F*** out of my lab" Gee, nobody treat me like that! She even wanted to kick me, luckily my husband holding the baby in front of me. So I can walk out of the lab.
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September 2021 by Suzanee Johnson
Can’t ever speak to someone on the phone! Now have to drive 20mins to get answer to a question that could of been easily answered over the phone
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September 2021 by Embellished by Shantih and Brian Dean
It's a very busy location and sometimes understaffed!
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May 2021 by Paul Lojewski
Been trying to get a human and their phone system will not let you ask questions. I'm from out of state and my doctor wants labs but I have no clue how to set it up.
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March 2021 by Stephanie
One of the worst quests I’ve been to over the years. Went in for my appt, was a few minutes early, and still waited over half an hr to be seen on Saturday 2.13. She stuck my arm, lost the vein, and dug around for a good bit then proceeded to say that my vein wouldn’t bleed so she had to try my other arm. She got my other arm on the first try but pierced my vein and caused blood to go everywhere. Within minutes, blood had soaked through the gauze. She also cut me with the needles both times she removed the needles causing a line on both arms. I look like an addict. Absolutely ridiculous.
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March 2021 by luv liv
Morning of 2/17/21. I helped a couple of people with their registration since they didn't know how to do it on their own, which is fine and dandy. They were all Spanish speakers, so when the Phlebotomist called out one of their names, not only were they not able to understand her mispronunciation, but one patient got skipped over. We went to see if the phlebotomist would still take the patient in all to be met with, "I call your name... I even spelled it out... I already have someone in..."This is the thing, if you mispronounce someone's name, that's your fault not theirs. And the fact that you spell anything out won't help them either, this is someone who doesn't speak your language after all. Quest Diagnostics is not new to handling patients of foreign origins, so what gives? Had I not been around, this person wouldn't had received the testing that she needed.Patients are people, not numbers.
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March 2021 by Quentin Lewis
oh yall are gonna receive a call after this visit, just you wait
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January 2021 by Ben H.
Professional experienced employees Always get the vein. i tell them I have problems with my veins even when I was dehydrated was able to draw blood. Experience counts. You get lab work ordered quest gets the order. These employees take the blood etc.. That's all. They don't have access to the results It's the "Karen's" that cause the problems. Yelling Obama and waving a paper Spend 20 min arguing dint wanna give name birthday cuz police. Ijuts name already on the lab request Those Quest employees are saints
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December 2020 by Tom Leese
Nothing but great service and they speed everything right along. The preset appointments make the process so much easier as well as registration. Thanks for the great service.
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March 2020 by Jonsthan shyco
bad service very rude and racist.
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December 2019 by Dan Thomas
Waited two hours for my test bc they called for Scott Thomas which is not my name. Saw many people come in after me and get tested ahead of me. I eventually asked what was going on and they told me it was my fault for not responding when my name was called. I was told to sign in again and was back to the bottom of the list. No apology to be had. The woman who collected my sample was also very smug and short with me for some reason despite me trying to be grateful that I was finally being seen and about to explode from holding in my pee for so long. Needless to say, the customer service here leaves much to be desired. I also recommend scheduling an appointment bc those that did were in and out in ten minutes.
